無料MB-240サンプル問題で100%カバー率のリアル試験問題（更新された161問あります)
今すぐダウンロード！リアルMicrosoft MB-240試験問題集テストエンジン試験問題
Microsoft MB-240試験は、Dynamics 365 Field Serviceの特定の側面に焦点を当てたいくつかのセクションに分かれています。試験は、フィールドサービスの設定を構成すること、リソースと作業指示の管理、在庫の設定と構成、および顧客サービスの管理などのトピックをカバーしています。また、フィールドサービスモバイルアプリの構成とフィールドサービスモバイルプロジェクトの管理に関連するトピックもカバーしています。
Microsoft MB-240試験は、Dynamics 365 Field Service Functional Consultantになりたい個人を対象としています。この認定試験は、Dynamics 365 Field Serviceアプリケーションの設定、実装、管理に関する候補者の知識とスキルを試験することを意図しています。この試験は、フィールドサービスの管理、データと分析、カスタマーサービス、他のアプリケーションとの統合など、さまざまな分野で候補者の能力を測定します。
質問 # 30
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?
- A. Incident Type
- B. Booking Rules
- C. Resources
- D. Work Order Types
正解：A
解説：
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure- incident-types
質問 # 31
Your company hires a consultant to help them determine the best way to efficiently dispatch the best technicians to customer sites.
The consultant suggests that for phase one, your company should use a proficiency model that includes four ratings:
- In Training, rating 1
- Familiar, rating 3
- Proficient, rating 5
- Expert, rating 7
You need to evaluate this proficient model.
Which three statements apply to this proficiency model? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. There are multiple proficiency models available out of the box?and you must choose one of them.
- B. This information above is all that is needed to create a proficiency model.
- C. This proficiency model cannot be created because the ratings numbers have gaps.
- D. This proficiency model can be created even though the ratings numbers have gaps.
- E. This proficiency model would need to be created.
正解：B、D、E
質問 # 32
You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes.
Some users indicate products on a customer asset are not always becoming a customer asset. Users provide you with three scenarios.
You need to review the scenarios and provide the answers.
What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
正解：
解説：
質問 # 33
Your company decided they want the Field Service territory structure to match that of the already defined sales territories within Dynamics 365. This would allow reporting by territory on the Sale and related warranty work on products in a specific territory. It will also allow scheduling of resources based on location.
You have been tasked with setting up the territories to allow for scheduling work and filtering by technicians.
Which two pieces of information must you provide when setting up Territories so work can be scheduled to the appropriate technicians? Each correct answer presents part of the solution.
- A. Territory Manager
- B. Bookable Resources assigned to one or more territory
- C. Users assigned to one or more territory
- D. Territory Name
正解：B、D
質問 # 34
A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
正解：
解説：
質問 # 35
Drag and Drop Question
Your client wants to build some workflows to automate certain approvals.
You need to enable Microsoft Power Automate flows in the Microsoft Dynamics 365 Field Service settings.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
質問 # 36
Contoso Ltd., wants to provide special customer pricing to one of their customers. For the next two years, all work order products and services will be 10% off.
You need to implement this requirement. You create a special price list.
What should you do next?
- A. Associate the price list to the Service Account.
- B. Associate the price list to the Billing Account.
- C. Associate the price list to an entitlement for the Billing Account.
- D. Associate the price list to an entitlement for the Service Account.
正解：C
質問 # 37
You are a Dynamics 365 Field Service Administrator Your organization wants to use Incident Types with Work Orders.
You need to create and configure Incident Types based on the provided scenarios.
Which Incident Type feature should you use with each scenario? To answer, drag the appropriate Incident Type feature to the appropriate scenario. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
正解：
解説：
質問 # 38
You are a Dynamics 365 for Field Service Administrator.
You are setting up a new Incident Type. There are no service tasks or products created that are related to this incident.
Which seven actions should you perform in sequence to add these services? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
正解：
解説：
1 - Create and save all necessary products.
2 - Create and save all necessary service tasks.
3 - Create and save the incident.
4 - Add all service tasks for this incident.
5 - Add all products for this incident.
6 - Add all services for this incident.
7 - Add any appropriate notes for this incident.
質問 # 39
You are in charge of setting up the new Dynamics 365 CE Field Services environment for your company.
As the field Service Administrator, you need to configure the field service settings for work orders for your environment.
Which three work order settings can be configured by the Field Service Administrator? Each correct answer presents a complete solution.
- A. Work order invoice creation
- B. Auto generate resource requirement for work order
- C. Default work order type
- D. Default work order completed status
- E. Auto generate work order for agreement booking
正解：A、D、E
解説：
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-default-settings
質問 # 40
During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization's mobile apps." when logging into the Dynamics 365 Field Service mobile app.
You need to determine which areas to update within the mobile project so that technicians can see the appropriate information.
What is a possible way to troubleshoot the issue?
- A. Ensure you have the correct security role (Field Service - Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.
- B. Update the mobile offline profile to include the users that require access.
- C. Update the mobile offline profile to include the correct Field Service security roles.
- D. Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.
正解：A
質問 # 41
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were never received back in IoT Central.
You need to resolve the issue.
Which should you do?
- A. Confirm that the Power Automate When a work order is created in Connected Field Service, update IoT Central is set up properly.
- B. Reconfigure the devices and send an update to IoT Central.
- C. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.
- D. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.
正解：A
質問 # 42
DRAG DROP
Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
正解：
解説：
Section: Manage inventory and purchasing
質問 # 43
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.
- A. Optimize Schedule field is not set to Yes.
- B. Scheduling Method is not set to Optimize.
- C. The Work Location field is not set to Onsite.
- D. Work Hours is not properly configured for days being optimized.
- E. Start Location and End Location fields are not the same.
正解：A、B、E
解説：
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso- configuration
質問 # 44
You have configured Microsoft Dynamics 365 Customer Voice, along with Dynamics 365 Field Service. Your manager wants to add the customer's First Name, Last Name, and Work Order Number to the survey. In which two survey elements can you add these variables? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Post-survey message heading
- B. Footer text
- C. Section description
- D. Survey header
正解：A、C
質問 # 45
You work for an equipment rental company which rents tower cranes to construction companies.
A tower crane consists of several components such as operator s cabin, trolley, et cetera, which requires regular maintenance and are very expensive.
You need to maintain the service history of all the sub components and track each equipment by client location.
What should you do?
- A. Configure the customer inventory records in a hierarchy, and maintain service history at the sub- component level.
- B. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.
- C. Configure the customer assets hierarchically, and maintain service history at the service account level.
- D. Configure the customer assets hierarchically, and maintain service history at the sub-component level.
正解：C
質問 # 46
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