検証済みのMB-240試験問題集PDF [2025年最新] 成功の秘訣はここにある [Q72-Q89]

検証済みのMB-240試験問題集PDF [2025年最新] 成功の秘訣はここにある

ベストを体験せよ！MB-240試験問題トレーニングを提供していますJPNTest

質問 # 72
The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions.
Which two field service security roles will the new technician user need? Each correct answer presents part of the solution.

A. Field Service-Dispatcher
B. Field Service-Mobile User
C. Field Service-App Access and Field Service -Resource
D. Field Service-User

正解：A、C

解説：
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/view-user-accounts-security-roles#field-service-roles

質問 # 73
Your company receives a call from a customer saying that the hydraulic pump they received from your company is defective. The pump is manufactured by your company.
You need to process a return.
Which three actions should be performed in sequence? To answer, move the three appropriate actions from the list of actions to the answer area Arrange the three actions in the correct order.

正解：

解説：

1 - Create an RMA.
2 - Add RMA products.
3 - Create an RMA Receipt, indicating the product(s) received.

質問 # 74
DRAG DROP
Your organization wants to use the Field Service Mobile App for technicians in the field.
You need to install the solution, so it can be configured for mobile technicians.
What are the four steps you need to perform, in sequence, to ensure the mobile solution is ready for configuration and deployment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

正解：

解説：

Section: Manage field service mobility
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-field-service#download-the-field-service-mobile-app-on-a-phone-or- tablet

質問 # 75
Drag and Drop Question
A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

正解：

解説：

Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/schedule-assistant
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-schedule-board

質問 # 76
You are implementing Microsoft Dynamics 365 Field Service for an organization.
The organization has a dispatcher who schedules resources across multiple time zones. The dispatcher requests for the resources categorized by time zone, so they could quickly schedule the appropriate resources and visualize multiple resources per time zone on the schedule.
You need to configure the schedule board to accommodate this request
Which three actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct You will receive credit for any of the correct orders you select.

正解：

解説：

1 - Ensure the appropriate time zone is set in the scheduler..
2 - Create one schedule board tab per time zone.
3 - Add the resources for the time zone to the schedule..

質問 # 77
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.

A. Work Hours is not properly configured for days being optimized.
B. The Work Location field is not set to Onsite.
C. Scheduling Method is not set to Optimize.
D. Start Location and End Location fields are not the same.
E. Optimize Schedule field is not set to Yes.

正解：C、D、E

解説：
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration

質問 # 78
Contoso has asked that you create several work order types to meet their Requirements and Planned Changes.
Of the many work order types requested, which three should you create? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Installation
B. Agreement
C. Preventative Maintenance
D. Returns
E. Inspection

正解：A、C、E

質問 # 79
You are a Dynamics 365 for Field Service Mobile customizer.
Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is available online. Offline mode contains less account and work order data, and users cannot see warehouses.
You need to determine which updates to make within the mobile project so that technicians can see the appropriate information.
Which three actions should you choose? Each correct answer presents a complete solution.

A. Update the entity Mode to Online and Offline.
B. Update Synchronization setting to Always Full Sync.
C. Update entity Sync Filter.
D. Update View filters.
E. Update the Max Sync Records setting.

正解：A、C、E

解説：
Section: Manage field service mobility
Explanation/Reference:

質問 # 80
You need to advise LitWare administrators on configuring advanced options for inspection requirements.
Which option should you recommend?

A. Export to PDF
B. Export to Excel
C. Download as Word template
D. Download as Report

正解：A

質問 # 81
Drag and Drop Question
Contoso, Ltd. wants to understand how the out-of-the-box statuses for work orders coordinate with the automated processes included with Dynamics 365 Field Service.
Which actions below are associated with which processes? To answer, drag the action statement to the appropriate automated process. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

正解：

解説：

質問 # 82
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates.
Does this meet the goal?

A. Yes
B. No

正解：B

解説：
Section: Configure field service applications

質問 # 83
You plan to convert products that you use on work orders to customer assets. You need to automatically create customer assets for all work orders.
How should you configure the products?

A. On the Product record, set the value of Convert to Customer Asset to Yes.
B. On the Work Order Type record, set the value of Product to Customer Asset to Yes.
C. On the Incident Type record, set the value of Product to Customer Asset to Yes.
D. On the Work Order Product record, set the value of Convert Product to Customer Asset to Yes.

正解：A

解説：
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set- up-customer-assets

質問 # 84
You need to create a purchase order for a thermal overload cooling fan for arefrigeration unit on the shopfloor.
After creating a purchase order, what are the five steps, in sequence, for completing the order and receivingthe products? To answer, move the appropriate actions from the list of actions to the answer area and arrangethem in the correct order.

正解：

解説：

質問 # 85
You are managing your organization's assets.
You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site.
How should you structure the system to manage this request?

A. Attach a functional location to each asset.
B. Attach a detailed map of the asset's location to the work order.
C. Create a detailed service account tree.
D. Ensure each asset is properly geo-coded.

正解：A

質問 # 86
A dispatcher in Indianapolis. Indiana receives an emergency service call on July 4 and assigns the booking to a third-party contractor, attaching the emergency SLA. The contractor receives notification of the work order and travels from his home to the job site, arriving 3.5 hours after the work was assigned.
The contractor works for 2 hours, installing 2 new identical chillers, which need to be added to the customer's annual maintenance agreement. The contractor fills in product usage and notes, gets the client's signature, and then changes the booking status to Completed A back office employee needs to look at the work order to ensure accuracy, then change the status to Posted.
When performing a quality check, what will the back office employee expect to see as a result of this service call? To answer, drag the appropriate record type to the correct statement. Each record type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.

正解：

解説：

Explanation:
A white paper with black text Description automatically generated

質問 # 87
Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?

A. Configure the status color for a booking status record, to identify high priority work order records.
B. Configure a priority record to allow you to identify high priority work order records.
C. Configure a work order type for high priority issues, to help categorize high priority work order records.
D. Configure an Incident type for high priority incidents on work order records.

正解：B

解説：
You can create priority records in Dynamics 365 for Field service app and assign color along with level of importance.
https://docs.microsoft.com/en-us/dynamics365/field-service/set-priorities

質問 # 88
Your company implemented the Microsoft Dynamics 365 Field Service mobile app.
A dispatcher supervisor asks you to ensure that the booking statuses will match the business processes currently used by the field technicians. You will use out-of-the-box booking statuses to fulfill this need.
In which order should field technicians update their booking statuses? To answer, move all booking status fields from the list of booking status fields to the answer area, and arrange them in the correct order.