更新済みの2026年05月 CMQ-OE試験練習テスト問題
検証済みCMQ-OE問題集と解答100%一発合格保証で更新された問題集
ASQ CMQ-OE 認定試験の出題範囲：
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質問 # 138
Which of the following formulas is used to calculate takt time?
- A. Quantity demanded by the customer in a period of time divided by total production time
- B. Total production time divided by the quantity demanded by the customer in that time
- C. Quantity demanded by the customer in a period of time divided by available production time
- D. Available production lime divided by the quantity demanded by the customer in that time
正解：D
解説：
Takt time is a critical concept in lean manufacturing and production. It represents the rate at which a product or service must be produced to meet customer demand while maintaining a balanced production flow. The correct formula for takt time is the quantity demanded by the customer in a period of time divided by available production time. This ensures that production aligns with customer requirements and prevents overproduction or underproduction1.
:
ASQ Certified Manager of Quality/Organizational Excellence1
質問 # 139
A quality manager finds that the company performance appraisal system is declining employee involvement in team activities, and membership on cross-functional or process improvement teams is directly linked to organizational objectives. To change this situation, the manager should recommend adjusting the appraisal system to
- A. increase the weighting for team participation
- B. increase rewards for meeting individual productivity goals
- C. include short-term production results
- D. include behavioral metrics
正解：A
解説：
Adjusting the performance appraisal system to increase the weighting for team participation would directly address the issue of declining employee involvement in team activities. By doing so, the appraisal system would align more closely with organizational objectives that emphasize teamwork and cross-functional collaboration. This adjustment would encourage employees to engage more in team activities, as their contributions to these teams would have a greater impact on their performance evaluations. Behavioral metrics, short-term production results, and rewards for individual productivity goals do not specifically target the issue of team participation and may not effectively reverse the trend of declining involvement in team activities.
:
The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges1.
The Certified Manager of Quality/Organizational Excellence Handbook and Body of Knowledge (BoK) provide guidelines for adjusting performance appraisal systems to support organizational objectives2.
質問 # 140
Which of the following training methods should be used when the trainees will apply what they learn on the job?
- A. Hands-on training
- B. Demonstration by certified trainers
- C. Role-playing
- D. Self-paced workbooks
正解：A
解説：
Hands-on training involves practical, experiential learning where trainees actively engage in tasks, simulations, or real-world scenarios related to their job roles. It allows them to apply theoretical knowledge directly to practical situations, enhancing their skills and understanding. Hands-on training is particularly effective for developing job-specific competencies, problem-solving abilities, and familiarity with tools, equipment, or software. While other methods like demonstration by certified trainers, role-playing, and self-paced workbooks have their merits, hands-on training is most directly aligned with on-the-job application and skill development1. References: 1: The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition 2.
質問 # 141
After conducting a kaizen event for cycle time reduction. which of the following should be true?
- A. Cycle time = Available time
- B. Cycle time < Take time
- C. Cycle time < Lead time
- D. Cycle time = Take time
正解：B
質問 # 142
Team-building activities should be implemented immediately after the team
- A. member conflicts start to surface
- B. training is completed
- C. emerges from the forming stage
- D. members have been selected
正解：D
質問 # 143
Who is responsible for conducting audits for ISO 9001 registration?
- A. ISO staff members
- B. ISO-certified suppliers
- C. Internal auditors
- D. Third-party auditors
正解：D
解説：
ISO 9001 registration audits are typically conducted by independent third-party auditors. These auditors assess an organization's quality management system against the ISO 9001 standard to determine compliance and eligibility for certification. Third-party auditors are impartial and provide an objective evaluation of the organization's processes, procedures, and documentation. Their role is critical in ensuring that the organization meets the requirements of ISO 9001 and maintains its certification status1. Internal auditors, on the other hand, focus on evaluating processes within the organization but are not directly involved in ISO
9001 registration audits12.
: 1: The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L.
Furterer and Douglas C. Wood. Published 2021. IS
質問 # 144
Which of the following elements is critical to teams being successful?
- A. They establish weekly targets and plans
- B. They establish long-range goals.
- C. They agree oil their mission or purpose.
- D. They start with corporate objectives.
正解：C
解説：
The image depicts a flow chart that outlines the steps and timeline of a project, which is characteristic of a Gantt chart. A Gantt chart is used for project management to display the phases or tasks of a project and their respective timelines, allowing managers to track progress visually. In contrast, PERT (Program Evaluation Review Technique) charts are network diagrams used for scheduling, organizing, and coordinating tasks within a project; Pareto charts visualize the frequency of problems or causes in a process; Shewhart charts are control charts used in statistical quality control. References: ASQ Certified Manager Of Quality
/Organizational Excellence Handbook
質問 # 145
A company's area director is upset that quality levels have not improved since a quality training session was held a month ago. The area director tells the quality manager to schedule additional training as soon as possible In response the quality should do which of the following first?
- A. Explain to the employees who were trained a month ago the importance of improving the quality levels
- B. Ask the trainers to redesign the content of the training before delivering it again
- C. Ask the trainers for data showing the impact their course has had on quality levels at other companies
- D. Discuss with the trainer's possible reasons why the quality levels have not improved
正解：D
解説：
According to the ASQ Certified Manager Of Quality/Organizational Excellence handbook, before scheduling additional training, it is crucial to understand the underlying reasons why the previous training did not lead to the expected improvement in quality levels. This involves a discussion with the trainers to explore potential causes, such as the relevance of the training content, the effectiveness of the delivery method, or the application of the training by the employees. Identifying the root cause is essential for determining the appropriate next steps, which may include redesigning the training content, providing additional resources, or implementing support systems to ensure the training is effectively applied in practice1.
: 1: The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition.
質問 # 146
Given a four-week project involving 22 tasks, a budget of $22,000, and a part-time team (project manager
and two analysts), which project management tool will most likely be used to display project progress to
management?
- A. Work breakdown structure
- B. Gantt/milestone chart
- C. Budget variance report
- D. Network diagram
正解：B
質問 # 147
Which of the following tools is used for continuous evaluation of a project's status?
- A. Affinity diagram
- B. Review checklist
- C. Gantt chart
- D. Fishbone diagram
正解：C
解説：
When it comes to evaluating a project's status, various tools and methods can be employed. Let's explore the options:
* Review Checklist (Option A):
* A review checklist is a useful tool for assessing project deliverables, milestones, and adherence to predefined criteria.
* However, it is not specifically designed for continuous evaluation of project status. It is more commonly used during specific review phases.
* Fishbone Diagram (Option B):
* A fishbone diagram (also known as an Ishikawa diagram) is primarily used for root cause analysis.
* It helps identify potential causes of a problem or issue.
* While it is valuable for problem-solving, it is not directly related to continuous project status evaluation.
* Affinity Diagram (Option C):
* An affinity diagram is used to organize and categorize ideas, issues, or data.
* It is helpful for group brainstorming and organizing information.
* Like the fishbone diagram, it is not specifically focused on project status evaluation.
* Gantt Chart (Option D):
* The Gantt chart is a powerful tool for project management and continuous evaluation.
* It visually represents project tasks, their dependencies, start and end dates, and progress.
* By tracking actual progress against planned timelines, project managers can assess whether the project is on track or needs adjustments.
* Gantt charts allow for real-time monitoring and adjustment of project schedules.
In summary, the Gantt chart is the most relevant tool for continuous evaluation of a project's status, providing a clear overview of tasks and their progress throughout the project lifecycle1.
References:
* 1: Project Monitoring Guide: Process, Types, Tools & Techniques
質問 # 148
Which of the following features of continuous improvement differentiates it from other quality methods?
- A. It incorporates technology to create effective change.
- B. It relies on team-developed innovations.
- C. It requires major, up-front investment.
- D. It creates incremental but effective change.
正解：D
質問 # 149
Which of the following tools can be used to estimate the expected percentage of defective material in a process that is in statistical control?
- A. Radar chart
- B. Control chart
- C. Prioritization matrix
- D. Process capability study
正解：B
質問 # 150
Which of the following methods is considered a non-routine communication between a supplier and a customer?
- A. Certificate of compliance with test result
- B. Monthly release from blanket order
- C. Nonconformance report
- D. Quarterly supplier performance report
正解：C
解説：
Nonconformance reports are used to communicate instances where products or services do not meet specified requirements. These reports highlight deviations from established standards and trigger corrective actions.
Unlike routine communications (such as certificates of compliance or regular performance reports), nonconformance reports address specific quality issues and require immediate attention and resolution. They play a critical role in maintaining quality and preventing recurrence of nonconformities1. References:
* ASQ Certified Manager of Quality/Organizational Excellence
* ASQ Certified Manager of Quality/Organizational Excellence Exam Insert
* ASQ India - Certified Manager of Quality/Organizational Excellence
* Preparation for ASQ Certified Manager of Quality/Organizational Excellence
* Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge
質問 # 151
A customer submitted a comment card for a hotel chain detailing frustration with the condition of the fitness equipment. Within .1 week, this customer received a letter from the hotel manager apologizing for the inconvenience and a hotel voucher for one night's free stay. Upon returning for the free night's stay, the customer found the fitness equipment was in the same condition as the first stay, based on this information, the hotel's feedback program could best be described as having which of the following characteristics?
- A. Root cause analysis and problem resolution processes
- B. A fast response
- C. Top management support
- D. Properly trained and empowered employees
正解：C
質問 # 152
Which of the following tools should HR use to monitor the number of hours lost due to worker absenteeism?
- A. Time plot
- B. Pareto chart
- C. Flowchart
- D. Activity network diagram
正解：A
解説：
Let's delve into why a time plot is the most appropriate tool for monitoring worker absenteeism:
* Time Plot (Time Series Plot):
* A time plot is a graphical representation of data points collected at different time intervals.
* It shows how a variable (in this case, worker absenteeism hours) changes over time.
* The x-axis represents time (e.g., days, weeks, months), and the y-axis represents the variable being measured (absenteeism hours).
* By plotting absenteeism data over time, HR can identify trends, seasonality, and any unusual patterns.
* Why Time Plot for Absenteeism Monitoring?:
* Trend Identification: HR can observe whether absenteeism is increasing, decreasing, or remaining stable over time.
* Seasonal Patterns: Time plots reveal recurring patterns related to seasons, holidays, or specific days of the week.
* Outliers and Anomalies: Sudden spikes or drops in absenteeism can be easily spotted.
* Forecasting: If HR wants to predict future absenteeism, time plots provide insights.
* Steps to Create a Time Plot for Absenteeism:
* Collect data on worker absenteeism hours over a specified period (e.g., monthly data for a year).
* Arrange the data chronologically (from earliest to latest).
* Plot the data points on a graph, connecting them with lines.
* Observe the resulting plot for trends, seasonality, and outliers.
* Alternatives and Why They Are Less Suitable:
* Flowchart: Flowcharts are used to depict processes or workflows. They are not suitable for tracking time-based data like absenteeism.
* Pareto Chart: Pareto charts prioritize problems based on their impact. While useful for quality improvement, they don't capture the temporal aspect.
* Activity Network Diagram: Activity network diagrams are used for project management and scheduling. They don't directly address absenteeism tracking.
* Time Plot (Time Series Plot): The best choice for monitoring absenteeism over time.
In summary, HR should use a time plot to visualize and analyze worker absenteeism trends effectively1.
: 1: The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition, Sandra L.
Furterer and Douglas C. Wood, ASQ Quality Press, 2021. Link
質問 # 153
A company has been successfully using total quality management methods for several years. The supervisor of a very productive department is moved to manage another department. After several months, senior management notices a decline in production in the supervisor's new department and asks the quality manager to look into the matter. In this situation, the quality manager should do which of the following?
- A. Recommend the supervisor tor leadership training
- B. Ask the supervisor about the situation
- C. Allow the supervisor time to fix the problem
- D. Ask the senior managers what they think the problem might be
正解：B
解説：
When faced with a decline in production in a department, the quality manager should directly engage with the supervisor who is now managing that department. By asking the supervisor about the situation, the quality manager can gather information, understand the challenges, and identify potential root causes for the decline in production. This approach allows for a targeted investigation and problem-solving process. It is essential to address the issue promptly and collaboratively with the supervisor to find effective solutions12.
:
The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition.
ASQ Manager of Quality/Organizational Excellence Certification (CMQ/OE) Body of Knowledge12.
質問 # 154
Program evaluation and review technique (PHRT) charts are designed to support which of the following processes?
- A. Preparing minimum bid requirements
- B. Evaluating potential members of project teams
- C. Developing milestones
- D. Planning for complex projects
正解：D
質問 # 155
Which of the following is the first step in managing risk for a project?
- A. Determine the probability of risk events occurring
- B. Develop detailed predictive methods to reduce the impact of the risk
- C. Identify where potential risks exist or might occur
- D. Calculate the acceptable level of uncertainty for the project
正解：C
質問 # 156
Which of the following elements describes the combination of the severity and probability of occurrence of harm?
- A. Detection
- B. Hazard
- C. Failure mode
- D. Risk
正解：D
質問 # 157
Before conducting a survey of its readers, a newspaper publisher divided its database into 10 different income levels. The newspaper then drew a sample from each of the income levels. What type of sampling method is the publisher using?
- A. Census
- B. Random
- C. Statistical
- D. Stratified
正解：B
解説：
Implicit expectations are those that are not explicitly stated by the customer but are assumed to be understood and met by the provider. When these unspoken expectations are not fulfilled, it can lead to customer dissatisfaction because the customer's basic assumptions about the product or service were not met. This contrasts with explicit expectations, which are clearly communicated and agreed upon. Implicit expectations are often based on past experiences, personal needs, or market norms, and when they are not addressed, they can significantly impact customer satisfaction.
References: The information provided aligns with the general principles of customer relationship management and the importance of understanding customer needs and expectations as outlined in the ASQ Manager of Quality/Organizational Excellence certification materials123. While I cannot directly reference the ASQ handbook, the concept of implicit expectations is a well-known factor in quality management and organizational excellence that can lead to customer dissatisfaction when not managed properly.
質問 # 158
Supply chain management should focus on
- A. driving costs back through the supply chain
- B. reducing costs 10 the consumer
- C. optimizing the processes of the supply chain
- D. Improving individual elements of the supply chain
正解：C
質問 # 159
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