検証済みのITIL-4-DITSテスト問題集と解答で正確な62問
Peoplecert ITIL-4-DITSテストエンジンPDFで全問無料問題集
この試験は2つのパートに分かれており、第1パートは複数選択試験であり、第2パートはシナリオベースの試験です。複数選択試験は、ITIL 4の主要な概念と原則に関する候補者の知識を試験し、シナリオベースの試験は、これらの概念と原則を実際のシナリオに適用する候補者の能力を試験します。
Peoplecert ITIL-4-DITS 認定試験に備えて、受験者は試験のシラバスをカバーするトレーニングコースに登録することができます。これらのコースは、デジタルおよびIT戦略に関連する概念や原則に対する深い理解を提供するとともに、これらの概念を実世界のシナリオに適用するための実践的な経験を提供するように設計されています。試験に合格すると、受験者はPeoplecert ITIL-4-DITS 認定を受け取り、デジタルおよびIT戦略に関する高度な知識と専門知識を証明することができます。この認定は、新しいキャリアの機会を開き、IT分野でのプロのキャリアアップを支援することができます。
質問 # 21
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Customer feedback
- B. Omnichannel delivery
- C. Market relevance
- D. Customer analytics
正解：B
解説：
Omnichannel delivery is about providing a consistent and seamless customer experience across different channels and touchpoints. This can help increase customer satisfaction, loyalty, and retention. The insurance company should consider how to align and integrate its different sales channels to deliver a unified and coherent service to its customers. Reference: ITIL 4 Leader: Digital and IT Strategy, page 17
質問 # 22
An organization is achieving better results than its competitors by developing unique technical and organizational solutions. These solutions are kept confidential.
What is this an example of?
- A. Organizational agility
- B. Incumbency advantage
- C. Customer relevance
- D. Resource-based advantage
正解：D
質問 # 23
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. An inventory of the mam technology components that will be located at the head office data centre
- B. Definitions of the service management toolsets needed to support the service
- C. Descriptions of the series of steps for the work that is required to create and support the service
- D. A list of vendors who will provide the components mat form the social media service
正解：C
質問 # 24
An organization encourages employees to carry out small experiments to see what impact they may have. Recent experiments have included changing office layouts, reconfiguring virtual infrastructure, trialing small changes to apps used by its customers, and introducing small changes to contracts with key suppliers.
How could this help the organization become more competitive?
- A. By educating consumers about changes to services
- B. By improving return on investment
- C. By encouraging a focus on innovation
- D. By improving strategic alignment
正解：C
質問 # 25
Which describes an aspect of IT strategy?
- A. A strategy to re-launch existing products and services using digital technology
- B. A strategic plan to automate internal activities or replace outdated technology
- C. A business strategy that relies on digital technology to achieve its goals and purpose
- D. An understanding of how the IT department enables the business to achieve its strategic goals
正解：D
質問 # 26
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. individual initiatives should be defined and implemented separately
- B. The organization's governing body should define and implement the programme
- C. A digital task force should be appointed to define and Implement me programme
- D. The Chief Digital Officer should define and implement the programme
正解：C
解説：
A digital task force is a cross-functional team that is responsible for defining and implementing a large scale digital transformation programme. This can help ensure that the programme is aligned with the organization's vision and strategy, has clear objectives and scope, follows a structured approach, leverages best practices and innovation, and delivers value to the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 47-48
質問 # 27
An organization is performing a digital readiness assessment. The results of areas that have been assessed are:
* The value streams for creating and maintaining digital services are clearly defined
* There is a need to improve how automation is used to create digital services
* The organization's attitude to risk does not match their digital strategy Which other area should be assessed?
- A. The organization's approach to responding to threats
- B. The policies and practices for staff development and learning
- C. The activities and processes used for managing services
- D. The business case for organizational transformation
正解：B
質問 # 28
Which statement about metrics is CORRECT?
- A. Lagging metrics predict what a is likely to happen in the future
- B. Lagging metrics are easy to measure and to influence
- C. Leading metrics ate difficult to measure, but easy to Influence
- D. Legging metrics report what has been achieved
正解：D
解説：
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
質問 # 29
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Customer feedback
- B. Omnichannel delivery
- C. Market relevance
- D. Customer analytics
正解：B
質問 # 30
Which is a leadership skill that relates to having a digital mindset?
- A. Looking at the potential of new tools to meet customer needs
- B. Measuring the success of strategic digital initiatives
- C. Bulking a rapport with regulators and government officials
- D. Sharing success stories frequently to motivate others
正解：A
解説：
Looking at the potential of new tools to meet customer needs is a leadership skill that relates to having a digital mindset. It shows curiosity, openness, and willingness to explore and adopt new technologies that can enhance customer value and experience. It also demonstrates a customer-centric and innovative approach to digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 25-26
質問 # 31
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. High risk capacity, high risk appetite
- B. Low risk capacity, low risk appetite
- C. High risk capacity, low risk appetite
- D. Low risk capacity, high risk appetite
正解：D
解説：
A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. Reference: ITIL 4 Leader: Digital and IT Strategy, page 57
質問 # 32
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's products are required for the execution of an activity
- B. An organization's services ate based on the organization's products
- C. An organization's resources are combinations of the organization's services
- D. An organization's resources are combinations of the organization's products
正解：B
質問 # 33
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Digital positioning
- B. Operational technology
- C. Digital transformation
- D. Organizational disruption
正解：C
質問 # 34
A commercial service provider has a strategy to introduce cloud storage services that will be popular with a wide range of consumers in multiple markets. Features will include fast upload speeds and secure storage.
Which should be included in the operating model for the new service?
- A. User access via a wide range of channels and platforms
- B. A user-friendly interface that is available anytime, from any location
- C. Free limited storage combined with a tiered charging structure
- D. The infrastructure, skills and processes required to support the service
正解：D
質問 # 35
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Management of threats and opportunities
- B. Improved use of automation
- C. Linked processes and practices to value creation
- D. Management of staff skills and competence
正解：D
解説：
Management of staff skills and competence is what the organization needs for the digital transformation to succeed. This means that the organization ensures that its staff have the necessary skills and competence to support the digital transformation and deliver value to customers. This can involve training, development, coaching, mentoring, recruitment, retention, and motivation of staff. Reference: ITIL 4 Leader: Digital and IT Strategy, page 68-69
質問 # 36
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one single business case that provides justification for all three initiatives
- B. Create one business case for the technology upgrade, and another for the remaining Initiatives
- C. Create one business case for the organizational change, and another for the remaining Initiatives
- D. Create three different business cases providing justification for each Initiative
正解：D
解説：
Creating three different business cases providing justification for each initiative is the best approach to take when creating the business case(s). This can help evaluate the costs, benefits, risks, and impacts of each initiative separately and compare them with each other. It can also help prioritize and sequence the initiatives based on their feasibility and desirability. Reference: ITIL 4 Leader: Digital and IT Strategy, page 49-50
質問 # 37
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation will deliver significant benefit for the organization
- B. The innovation is essential for the a organization to survive
- C. The innovation is low risk
- D. The innovation is low cost
正解：A
解説：
The innovation will deliver significant benefit for the organization is a reason why an organization might choose to implement an innovation even though it does not meet its minimum requirement for "return on investment" (ROI). This means that the organization values the long-term or intangible benefits of the innovation more than the short-term or financial returns. For example, the innovation might enhance customer satisfaction, brand reputation, market share, or social impact. Reference: ITIL 4 Leader: Digital and IT Strategy, page 27-28
質問 # 38
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Customer and market relevance supported by operational excellence
- B. Operational excellence supported by customer and market relevance
- C. Market relevance supported by ecosystem disruption
- D. Ecosystem disruption supported by operational excellence
正解：A
質問 # 39
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Technology replacement modernization
- B. Sourcing strategy
- C. Organizational resilience
- D. Uninterrupted delivery
正解：B
質問 # 40
An organization is reviewing its strategy, and evaluating how its products and services are perceived by its consumers.
Which aspect of the service value system is the organization reviewing?
- A. Governance
- B. Practices
- C. Opportunity
- D. Value
正解：D
質問 # 41
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's services ate based on the organization's products
- B. An organization's resources are combinations of the organization's services
- C. An organization's products are required for the execution of an activity
- D. An organization's resources are combinations of the organization's products
正解：C
解説：
An organization's products are required for the execution of an activity is the best description of the relationship between organization's products, services, and resources. A product is a configuration of an organization's resources designed to offer value for a consumer. A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve without specific costs and risks. A resource is anything that might help deliver an organizational objective. Reference: ITIL 4 Leader: Digital and IT Strategy, page 11-12
質問 # 42
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ISC2 CISSP（Certified Information Systems Security Professional）は、情報システムのセキュリティに関する知識とスキルを持つプロフェッショナルを対象とした認定試験です。この認定試験は、情報セキュリティの原則と実践に関する深い理解を持ち、情報システムのリスク管理、セキュリティ対策、脅威評価、インシデント管理などの能力を有することを証明することを目的としています。
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