無料でゲット！最新の2025年最新の有効な練習HRCI Certifications PHRi問題と解答でテストエンジン
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質問 # 16
Methods and tools for recruiting, managing, and retaining high-performing employees are associated with:
- A. human capital strategies
- B. performance processes
- C. change management
- D. employee information systems
正解：A
解説：
Human capital strategies encompass methods for attracting, managing, and retaining talent, which are essential for maintaining a productive and competitive workforce. According to HRCI, effective human capital strategies align talent management with organizational goals to maximize employee contributions and drive performance.
質問 # 17
An on-the-job training (OJT) where the trainee receives guidance from a skilled worker is:
- A. informal training
- B. apprentice training
- C. blended training
- D. cross-training
正解：B
解説：
Apprentice training is a form of on-the-job training in which the trainee works under the guidance of an experienced mentor to learn skills in a structured way. HRCI states that apprenticeship is beneficial for skill development, particularly in technical or trade roles.
質問 # 18
Which of the following is the most effective method to create a positive reaction to change?
- A. Involve employees in enforcing the new rules
- B. Involve employees in planning and implementing the new procedure
- C. Explain the reason for the change and enforce its implementation
- D. Explain the desired outcomes from the change
正解：B
解説：
Involving employees in the change process fosters ownership and reduces resistance. HRCI emphasizes that employee involvement in planning and implementation builds support for change, as employees feel their input is valued and are more likely to embrace the changes.
質問 # 19
Which of the following are benefits of end-user participation when adopting a new human resource information system (HRIS)? (Select TWO options)
- A. Accurate user requirements
- B. Reduced number of training sessions
- C. Guaranteed positive feedback
- D. Effective budget utilization
- E. Increased level of system acceptance
正解：A、E
解説：
End-user participation enhances system acceptance by addressing actual user needs, and it ensures accurate requirements are gathered for development. HRCI supports involving end-users to improve system usability and acceptance, ultimately enhancing HRIS success.
質問 # 20
Match the job analysis method to the correct description.
正解：
解説：
Explanation:
Here is the correct matching for each job analysis method with its corresponding description:
* Questionnaire# Collect information by a structured list of options
* Observation# Monitor and record actual behaviors on the job
* Work Diary# Record the frequency and the time spent on each task
* Interview# Allow instant interaction and obtain additional details
Step-by-Step Explanation
* Questionnaire: A questionnaire is a structured method where employees provide information by selecting from a list of predefined options. This method is efficient for gathering large amounts of data across multiple employees and job roles.
* Observation: Observation involves directly watching employees as they perform their duties to capture and record their actual behavior on the job. This method is useful for understanding real-time tasks and workflows.
* Work Diary: A work diary requires employees to record their activities, noting the time spent and frequency of each task. This method provides detailed insights into the distribution of work activities and how employees allocate their time.
* Interview: The interview method allows for direct interaction with employees, enabling the interviewer to ask follow-up questions and gather additional details. This method is ideal for gaining in-depth information and clarifying responses.
質問 # 21
What is the most important goal of communication during the process of reorganization?
- A. To maintain the bond between different departments and units of the organization
- B. To regularly inform all employees about the results of the organization's performance, its achievements, and downfalls
- C. To keep employees informed about policies and plans affecting them and provide them with the opportunity to respond
- D. To collect employee feedback, ideas, and suggestions on a continuous basis
正解：C
解説：
During reorganization, it is crucial to keep employees informed and allow them to respond to changes. HRCI emphasizes that effective communication during organizational change helps manage employee concerns, reduces uncertainty, and fosters a sense of involvement, which can lead to a smoother transition.
質問 # 22
How can a trainer help employees transfer new skills learned to the job?
- A. Encourage the use of old and new behaviors
- B. Use the disciplinary system as needed
- C. Create an action plan
- D. Eliminate the use of job aids
正解：C
解説：
Creating an action plan helps employees outline how they will apply new skills to their jobs. Action plans provide a structured approach, making it easier for employees to implement what they've learned. According to HRCI, action plans are essential in ensuring training effectiveness, as they provide clear, step-by-step guidelines for skill application.
質問 # 23
What is the first step HR should take to address the tardiness of an employee?
- A. Impose a disciplinary action
- B. Seek legal advice
- C. Verify attendance record
- D. Check performance review
正解：C
解説：
The first step is to verify the employee's attendance record to confirm patterns of tardiness before taking further action. HRCI highlights that thorough record verification ensures that HR has accurate information, allowing for fair and objective decision-making.
質問 # 24
A system administrator has responsibility for which of the following?
- A. Discharging employees who infringe on system usage policy
- B. Administering and analyzing survey responses
- C. Benchmarking the organization's system capabilities to best practices
- D. Monitoring and examining employees' system usage
正解：D
解説：
A system administrator monitors and examines system usage to ensure compliance with organizational policies. HRCI notes that this role involves overseeing IT resources to prevent misuse, ensuring security, and maintaining system efficiency.
質問 # 25
Organizing tasks, duties, responsibilities, and other elements into a productive unit of work is known as job:
- A. design
- B. enrichment
- C. specifications
- D. enlargement
正解：A
解説：
Job design involves structuring tasks, responsibilities, and other elements to create a coherent and efficient unit of work. According to HRCI, job design is crucial for improving productivity, job satisfaction, and alignment with organizational goals by tailoring roles to meet operational needs.
質問 # 26
To make sure a new junior pilot learns to handle emergency situations in a safe environment, the airline should implement:
- A. classroom programs
- B. computer-based training
- C. on-the-job training
- D. simulated learning programs
正解：D
解説：
Simulated learning programs provide a controlled and safe environment for training in emergency scenarios, especially important for roles like a pilot. HRCI recommends simulations for high-risk positions to ensure skill development without endangering trainees or others.
質問 # 27
An employee has been taking a lot of time off work for shoulder pain. What can the employer look into that might help reduce this employee's time away from work?
- A. Safety training
- B. Workstation ergonomics
- C. Benefits program
- D. Job enrichment
正解：B
解説：
Improving workstation ergonomics can help alleviate physical discomfort, such as shoulder pain, by making the work environment better suited to the employee's needs. HRCI highlights that ergonomic adjustments are an important factor in reducing workplace injuries and absenteeism.
質問 # 28
Which of the following is the most cost-effective interview method?
- A. Telephone interview
- B. Panel interview
- C. Peer interview
- D. In-person interview
正解：A
解説：
Telephone interviews are cost-effective as they reduce travel costs and can be conducted quickly, making them ideal for initial candidate screening. According to HRCI, telephone interviews are efficient for narrowing down candidates before committing to more resource-intensive in-person interviews.
質問 # 29
Which of the following is the most important compliance issue for an HR department?
- A. Employment records
- B. Employment metrics
- C. Workplace security
- D. Financial statements
正解：A
解説：
Employment records are crucial for compliance with legal requirements, such as documentation for hiring, terminations, and employee history. HRCI underscores the importance of accurate record-keeping to ensure compliance with labor laws and protect against potential legal issues.
質問 # 30
An organization with a diverse workforce in age and demographics is working to improve its compensation package. Which of the following should be considered?
- A. Flexible paid time off
- B. Retirement contribution
- C. Tuition assistance
- D. Childcare reimbursement
正解：A
解説：
A diverse workforce in age and demographics will benefit from flexible paid time off, as it addresses varied personal needs across different life stages. Younger employees may value time off for personal growth, while older employees may require flexibility for health or family reasons. HRCI recommends that organizations tailor benefits packages to reflect workforce diversity, as this approach helps enhance employee satisfaction and retention by accommodating a broad range of needs and preferences.
質問 # 31
A basic principle of learning states that people resist change unless they:
- A. understand the value of the training
- B. hear success stories from others
- C. are skilled in e-learning technology
- D. receive recognition and rewards
正解：A
解説：
People are more likely to embrace change if they understand its benefits and the value it brings. HRCI notes that clear communication about the purpose and value of training or change initiatives is essential in overcoming resistance and encouraging participation.
質問 # 32
With 200 qualified applicants, 20 interviewed, 10 hired, and 5 retained for 2 years, if the total recruitment costs are US $10,000, the separation rate is ______%.
正解：
解説：
50
Explanation:
The separation rate is calculated as:
A math problem with numbers Description automatically generatedHRCI notes that monitoring separation rates is essential for understanding turnover and retention issues, especially for newly hired employees.
質問 # 33
In which way can employee motivation be increased without increasing compensation?
- A. Stock options
- B. Employee surveys
- C. Recognition programs
正解：C
解説：
Recognition programs are effective for motivating employees by acknowledging their contributions, fostering a sense of accomplishment and belonging. According to HRCI, non-monetary rewards like recognition are powerful tools for enhancing engagement and morale.
質問 # 34
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