究極のガイド準備で無料ServiceNow CIS-SPM試験問題と解答
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質問 # 20
Which role is needed to group related projects and demands?
- A. it_project_manager
- B. it_demand_manager
- C. it_program_manager
- D. it_project_user
正解：C
解説：
Explanation
According to the ServiceNow documentation1, the it_program_manager role is needed to group related projects and demands. This role can create and manage programs, which are containers for projects and demands that share a common goal or objective. The other options are incorrect because:
B: it_project_manager: The it_project_manager role can create and manage projects, but not group them into programs2.
C: it_demand_manager: The it_demand_manager role can create and manage demands, but not group them into programs3.
D: it_project_user: The it_project_user role can view and edit project tasks, but not create or manage projects, demands, or programs4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
質問 # 21
If Scenario Planning for PPM is installed, a portfolio manager can access the Portfolio Planning Workbench by navigating to which of the following?
Choose 2 answers
- A. Project module
- B. Portfolio Planning related link
- C. Portfolio Planning Workbench module
- D. Program Workbench
正解：B、C
解説：
Explanation
According to the Scenario Planning for PPM document, a portfolio manager can access the Portfolio Planning Workbench by navigating to either the Portfolio Planning related link on the portfolio form or the Portfolio Planning Workbench module under the Portfolio Planning application menu. The other options are not correct, as they do not lead to the Portfolio Planning Workbench. The Project module is under the Project Portfolio Management application menu and the Program Workbench is under the Program Management application menu.
質問 # 22
What does the project status report allow project managers to do?
Choose 2 answers
- A. View the WBS
- B. Print as a PDF attachment
- C. View the project Gantt chart
- D. Show historical trend of project KPI's
正解：B、D
解説：
Explanation
The project status report allows project managers to do the following:
Show historical trend of project KPI's: The project status report displays the key performance indicators (KPIs) of the project, such as schedule variance, cost variance, and earned value. It also shows the historical trend of these KPIs over time, which helps project managers monitor the progress and performance of the project. You can find more information about the project status report KPIs in the Product Documentation for ServiceNow.
Print as a PDF attachment: The project status report can be printed as a PDF attachment and sent to the stakeholders or sponsors of the project. This helps project managers communicate the status and health of the project in a clear and concise format. You can find more information about the project status report PDF attachment in the Product Documentation for ServiceNow.
質問 # 23
A checklist item record provides a name and what other element?
- A. Status field.
- B. Complete field.
- C. Percent complete field.
- D. Short description field.
正解：B
解説：
Explanation
A checklist item record provides a name and a complete field. The name field is the label of the checklist item, and the complete field is a checkbox that indicates whether the checklist item is done or not. You can find more information about checklist items in the Product Documentation for ServiceNow.
質問 # 24
A program is a container for the following except for:
- A. Portfolios
- B. Issues
- C. Program tasks
- D. Cost plans
正解：A
解説：
Explanation
According to the ServiceNow documentation1, a program is a container for the following:
Program tasks: Tasks that define the scope and deliverables of the program2.
Issues: Problems that affect the program or its outcome3.
Cost plans: Plans that estimate the cost of the program and its components4.
A portfolio is not a part of a program, but rather a collection of programs and projects that are aligned with a strategic goal or objective.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
質問 # 25
Use this table to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace.
- A. pm_toplevel_project
- B. pm_project
- C. project_template_config
- D. pm_home_page_config
正解：D
解説：
Explanation
According to the ServiceNow documentation1, the pm_home_page_config table is used to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace. The other tables are used for different purposes:
pm_project: Stores information about projects2.
pm_toplevel_project: Stores information about top-level projects3.
project_template_config: Stores information about project templates.
質問 # 26
Which role should be assigned to a user so they can read and retrieve data from any table of the Release Management application to generate reports?
- A. Project manager
- B. Release admin
- C. Release user
- D. Business stakeholder
正解：D
解説：
Explanation
According to the Product Documentation for ServiceNow, the business stakeholder role (rm_business_stakeholder) can read and retrieve data from any table of the Release Management application to generate reports. This role can also view the release dashboard, release calendar, and release roadmap. The other roles have different levels of access and permissions for the Release Management application. You can find more information about the roles and responsibilities for Release Management in the Product Documentation for ServiceNow.
質問 # 27
The Project management application supports two types of external dependencies. What are they?
Choose 2 answers
- A. Milestone Dependency.
- B. Soft Dependency.
- C. Change Dependency.
- D. Hard Dependency.
- E. Task Dependency.
正解：B、D
解説：
Explanation
The Project Management application supports two types of external dependencies: hard dependency and soft dependency. A hard dependency is a dependency that must be met before a task can start or finish. A soft dependency is a dependency that is preferred but not mandatory for a task to start or finish. You can find more information about these dependency types in the Product Documentation for ServiceNow.
質問 # 28
A project expense line is cost associated with a specific source, except for:
- A. Program.
- B. Fixed Assets.
- C. Resource.
- D. Software.
正解：A
解説：
Explanation
According to the Project Expense Lines document, a project expense line is cost associated with a specific source, such as fixed assets, resource, or software. The program field on the project expense line form is not a source of cost, but a reference to the program that the project belongs to. Therefore, the correct answer is B.
Program. The other options are not correct, as they are sources of cost for a project expense line.
質問 # 29
If a user creates a new demand from the demand workbench, what state will the system save the record in?
- A. approved
- B. draft
- C. qualified
- D. open
正解：C
解説：
Explanation
According to the Using the Demand Workbench document, if a user creates a new demand from the demand workbench, the system saves the record in the qualified state and displays it on the bubble chart. The other options are not correct, as they are not the default state for a new demand created from the demand workbench.
The approved state is the final state for a demand that has passed all the assessments. The open state is the initial state for a demand that is created from the Service Catalog. The draft state is the state for a demand that is created from the Demand form.
質問 # 30
In which table can you find cost information for a specific fiscal period?
- A. pm_project
- B. expense_line
- C. cost_plan_breakdown
- D. cost_plan
正解：C
解説：
Explanation
According to the ServiceNow documentation1, the cost_plan_breakdown table stores the cost information for a specific fiscal period. This table contains the fields such as cost plan, fiscal period, amount, and currency.
The other options are incorrect because:
B: pm_project: The pm_project table stores the information about projects, such as name, description, state, and status2.
C: cost_plan: The cost_plan table stores the information about cost plans, such as name, type, and project3.
D: expense_line: The expense_line table stores the information about expense lines, such as expense type, amount, and date4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
質問 # 31
What is a resource event?
- A. A non-scheduled activity impacting capacity.
- B. An event scheduled by a project manager.
- C. A block of time that a resource spends on a task.
- D. An external event.
正解：A
解説：
Explanation
A resource event is a non-scheduled activity that affects the availability and capacity of a resource or a group of resources. Examples of resource events are vacations, holidays, training, or sick leave. Resource events can be created by resource managers or resources themselves, and they can be viewed in the resource calendar or the resource workbench. You can find more information about resource events in the Product Documentation for ServiceNow.
質問 # 32
The color band at the top of the project card in Project Workspace displays what project attribute?
- A. Issues
- B. State
- C. Status
- D. Risk
正解：C
解説：
Explanation
According to the ServiceNow documentation1, the color band at the top of the project card in Project Workspace displays the project status. The project status is a calculated field that indicates the health of the project based on the schedule, cost, and scope variance. The color band can be green, yellow, or red, depending on the status value. The other options are incorrect because:
B: Risk: The risk is a potential problem that could affect the project or its outcome. The risk level is displayed as a circle icon on the project card, not as a color band2.
C: State: The state is the current phase of the project, such as Draft, Planning, Work in Progress, or Closed. The state is displayed as a text field on the project card, not as a color band3.
D: Issues: The issues are the actual problems that affect the project or its outcome. The number of issues is displayed as a badge icon on the project card, not as a color band4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/
質問 # 33
What features are not included in a teamspace application but can be added in teamspace settings? Choose 2 answers
- A. Project
- B. Idea
- C. Demand Assessments
- D. Workbench configuration
正解：B、C
解説：
Explanation
According to the Teamspaces document, features such as idea and demand assessments are not included in a teamspace application by default, but can be added in teamspace settings. Idea is a feature that allows users to submit and vote on ideas for new or improved products, services, or processes. Demand assessments are a feature that allows users to evaluate the demands based on various criteria, such as strategic alignment, risk, and return on investment. The other options are not correct, as they are features that are included in a teamspace application by default. Workbench configuration is a feature that allows users to customize the workbench for the teamspace. Project is a feature that allows users to create and manage projects within the teamspace.
質問 # 34
What minimum role is required to assign a time sheet policy to a user?
- A. timecard_admin.
- B. it_project_manager.
- C. ppm_admin.
- D. It is not possible to assign a time sheet policy to a user.
正解：A
解説：
Explanation
According to the web search results1, the timecard_admin role is the minimum role that is required to assign a time sheet policy to a user. A time sheet policy is a rule that controls the creation and operation of time sheets for resources who log time against work items. The timecard_admin role can create and modify time sheet policies, time sheet groups, and time sheet periods, as well as approve time sheets or submit time cards on behalf of team members. The other options are incorrect because:
A: ppm_admin: The ppm_admin role is a higher-level role that can access all Project and Portfolio Management modules and features, but it is not the minimum role required for assigning a time sheet policy to a user2.
C: it_project_manager: The it_project_manager role can create and manage projects, but not assign time sheet policies to users3.
D: It is not possible to assign a time sheet policy to a user: This is false, as it is possible to assign a time sheet policy to a user by using the Time Sheet Policy field on the User form4.
1: 3 2:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/time-card-management/ref
質問 # 35
Which plugin activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation?
- A. Agile Development 2.0
- B. Test Management 2.0
- C. Ideation with PPM
- D. Resource Management
正解：C
解説：
Explanation
According to the Innovation Management document, the plugin that activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation is Ideation with PPM. This plugin enables the Innovation Management application, which allows organizations and employees to collect, vote on, manage, and collaborate on ideas from a centralized location. The other options are not correct, as they are not plugins that activate the Ideas module. Test Management 2.0 is a plugin that enables the Test Management
2.0 application, which allows users to create, plan, and execute tests. Agile Development 2.0 is a plugin that enables the Agile Development 2.0 application, which allows users to manage scrum or development work throughout the lifecycle. Resource Management is a plugin that enables the Resource Management application, which allows users to manage resource plans and allocations.
質問 # 36
Using the Request type field on a resource plan, which options can be used to request a resource?
Choose 3 answers
- A. Person Days
- B. Hours
- C. Month
- D. FTE
- E. Day
正解：A、B、D
解説：
Explanation
Using the Request type field on a resource plan, you can request a resource by specifying the amount of FTE, person days, or hours that you need for a task or a project. FTE stands for full-time equivalent and represents the percentage of a standard work week that a resource can perform. Person days are the number of days that a resource works on a task or a project. Hours are the number of hours that a resource works on a task or a project. You can find more information about the Request type field in the Product Documentation for ServiceNow.
質問 # 37
Which role can configure the parameters of the demand workbench that is provided with the base system?
- A. it_pps_admin.
- B. it_project_manager.
- C. All roles.
- D. business_stakeholder.
正解：A
解説：
Explanation
According to the Demand Workbench document, the role that can configure the parameters of the demand workbench that is provided with the base system is it_pps_admin. This role grants access to the Project Portfolio Suite application and allows the user to configure the demand workbench settings, such as the axes, the quadrants, the bubble size, and the color. The other options are not correct, as they are not roles that can configure the parameters of the demand workbench. The all roles option is too broad and does not specify a particular role. The business_stakeholder role grants access to the Business Stakeholder Portal and allows the user to view and submit demands. The it_project_manager role grants access to the Project Portfolio Management application and allows the user to create and update projects.
質問 # 38
When creating a project from demand, what related records are moved and copied upon Project Creation?
- A. Resource Plan and Change Requests.
- B. Resource Plan and Cost Plan.
- C. Cost Plan and Assessment.
- D. Idea and Demand.
正解：B
解説：
Explanation
According to the Create a customer project from a demand document, when creating a project from demand, the resource plan and the cost plan are moved and copied upon project creation. The resource plan defines the resources required for the project, and the cost plan defines the estimated and actual costs for the project. The other options are not correct, as they are not related records that are moved and copied upon project creation.
The change requests, the idea, and the demand are not moved or copied to the project, but they are linked to the project as references. The assessment is not a record that is associated with the project, but with the demand.
質問 # 39
If the 'Move project for WIP projects' property is enabled, project tasks associated with the project are also moved, except for tasks in which of the following states?
Choose 2 answers
- A. Work in Progress
- B. Closed
- C. Pending
- D. Open
正解：A、B
解説：
Explanation
According to the Planning Console document, if the 'Move project for WIP projects' property is enabled, project tasks associated with the project are also moved, except for tasks in the Work in Progress or Closed states. The other options are not correct, as tasks in the Pending or Open states are moved along with the project.
質問 # 40
What is the default table that stores the idea categories that a user can select from when submitting an idea?
- A. dmn_demand
- B. im_idea_core
- C. im_module
- D. im_category
正解：D
解説：
Explanation
According to the Category Configuration document, the default table that stores the idea categories that a user can select from when submitting an idea is im_category. This table contains the predefined categories for ideas, such as Business Process, Customer Service, or IT Service. The other options are not correct, as they are not the tables that store the idea categories. The dmn_demand table stores the demand records that are created from the approved ideas. The im_module table stores the idea modules that are used to group ideas by different criteria. The im_idea_core table stores the core fields of the idea records.
質問 # 41
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