[2024年10月]更新のPEGAPCDC87V1試験資料Pegasystems学習ガイド [Q93-Q109]

[2024年10月]更新のPEGAPCDC87V1試験資料Pegasystems学習ガイド

有効な問題最新版を試そうPEGAPCDC87V1テスト解釈PEGAPCDC87V1有効な試験ガイド

Pegasystems PEGAPCDC87V1は、Certified Pega Decisioning Consultant（PCDC）87V1認定試験としても知られており、Pega Decisioningプラットフォームを使用して意思決定戦略を設計および実装する能力をテストするように設計されています。この試験は、複雑な意思決定戦略を作成・管理し、ビジネス成果を最適化し、予測分析を実装する能力を含む、Pegaの意思決定能力に関する候補者の知識を検証します。PEGAPCDC87V1認定は、意思決定管理の分野で働き、Pegaの意思決定プラットフォームの専門知識を証明したい個人にとって貴重な資格です。

PCDC 87V1認定試験は、Pegaの決定技術に精通した専門家が自分の専門知識を証明したいと考える場合に理想的です。Pegaの決定ソフトウェアは、顧客エンゲージメントやビジネスオペレーションの改善に組織が広く使用しています。PCDC 87V1認定を取得することで、専門家はPegaの決定ソフトウェアを使用してビジネス成果を促進するスキルと知識を示すことができます。

質問 # 93
To which types of decisions can Pega Customer Decision Hub be applied?

A. Determining how to retain a customer
B. Determining why response rates for a campaign in one region are below average
C. Determining how to optimize the product portfolio to increase market share
D. Determining the cause of a customer's problem

正解：A

解説：
Pega Customer Decision Hub can be applied to various types of decisions, including determining how to retain a customer. It leverages decision management and AI technologies to analyze customer data, predict behaviors, and recommend personalized actions that can help improve customer retention and satisfaction.

質問 # 94
A financial institution has created a new policy that states the company will not send more than 500 emails per day. Which option allows you to implement the requirement?

A. Applicability rules
B. Suppression rules
C. Volume constraints
D. Customer contact limits

正解：C

質問 # 95
A telco wants to add a contact policy that will suppress an action for 30 days if it was rejected twice in any channel in the last 15 days. How do you define the suppression rule for the contact policy?

A. Suppress an action for 30 days if there are 2 rejects in the web channel in the last 15 days
B. Suppress an action for 30 days if there are 2 rejects for any channel in the last 15 days
C. Suppress a group of actions for 30 days if there are 2 rejects for any channel in the last 15 days
D. Suppress a group of actions for 30 days if there are 2 rejects in the web channel in the last 15 days

正解：B

解説：
* Contact Policy - Contact policies control the number and frequency of customer contacts to prevent overexposure and irritation.
* Steps to Configure Suppression Rule:
* In the Next-Best-Action Designer, navigate to Engagement Policy -> Contact Policy.
* Add a new contact policy and name it appropriately.
* In the Scope section, select "Track Rejects" for any channel.
* Set the suppression criteria: if there are 2 rejects in the last 15 days.
* Specify the action suppression period as 30 days.
* Implementation - This ensures that actions are paused if they are consistently rejected, reducing negative customer experiences.

質問 # 96
You are a decisioning consultant responsible for configuring offer prioritization for home loan offers based on the business requirements.
Select each prioritization factor on the left and drag it to the correct condition on the right.

正解：

解説：

質問 # 97
A bank wants to leverage the Next-Best-Action capability of Pega Customer Decision Hub to promote new offers to each customer on their website. What information does Pega Customer Decision Hub send back to the website in response to the real-time container request?

A. Only the image location and its type
B. The treatment details and relevant action attributes
C. Only the image location
D. Only the action name and description

正解：B

質問 # 98
U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers.
As a decisioning consultant, what best practice must you follow to include images in the emails?

A. Attach images to the email
B. Embed images in the email directly
C. Host images on an external server
D. Provide links to images in the email

正解：C

質問 # 99
U+ Bank a retail bank, uses the Business Operations Environment to perform its business changes The bank carries out these changes m the Pega Customer Decision Hub portal by using revision management features or the V1 Operations Manager portal For each task, select the correct portal in which the tasks are performed based on best practices

正解：

解説：

Explanation:
Task: Create a new action
* Portal: Pega Customer Decision Hub
Task: Modify a decision table
* Portal: Operations Manager
Task: Create a decision strategy
* Portal: Pega Customer Decision Hub
Task: Edit an engagement policy for an action
* Portal: Pega Customer Decision Hub
Task: Edit a group level engagement policy
* Portal: Pega Customer Decision Hub
Task: Edit an email treatment for an action
* Portal: Pega Customer Decision Hub
* Create a new action:
* Pega Customer Decision Hub: Creating new actions is typically performed within the Pega Customer Decision Hub where users can manage and configure actions that will be part of the
* decisioning strategies.

質問 # 100
U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)

A. 1% cash back credit card
B. No annual fee credit card
C. Credit card status
D. Credit card number

正解：A、B

解説：
Marketing and Sales Actions: Creating actions like "No annual fee credit card" and "1% cash back credit card" address different customer needs and stages in the customer lifecycle, including acquisition and engagement.
Full Customer Lifecycle: These actions involve marketing and sales efforts aimed at attracting and retaining customers by offering attractive benefits.

質問 # 101
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to
customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what must you do to present offers from the two groups?

A. Enable an engagement policy for the second group.
B. Create a decision strategy at the Issue-level.
C. Set contact limits for both the groups.
D. Map a real-time container to the Top-level or Issue-level.

正解：B

質問 # 102
An outbound run identifies 100 Standard Card offers, 50 on email and 50 on the SMS channel. If the above volume constraint is applied, how many actions will be delivered by the outbound run?

A. 0
B. 1
C. 50 emails and 25 SMSes
D. 50 SMSes and 25 emails

正解：B

解説：
With the volume constraints applied (75 maximum daily actions for StandardCard, 50 maximum daily actions for Email, and 50 maximum daily actions for SMS), the outbound run will deliver a total of 75 actions. This includes actions across different channels while adhering to the specified constraints.

質問 # 103
U+, a retail bank, runs an audience simulation with only engagement policies in scope (no arbitration) to understand how its engagement policy conditions perform for its sampled customers. The image above shows the results of this simulation. What do the action-level numbers indicate?

A. Number of customers who receive a particular action as the top action
B. Number of times an action was presented to customers
C. Number of customers who qualify for a particular action
D. Number of times an action was presented as the top offer

正解：C

解説：
Understanding Audience Simulation:
Audience simulations help understand how engagement policies and actions perform for a sample set of customers.
The simulation in question focuses solely on engagement policies without arbitration, meaning it evaluates which actions customers qualify for based on predefined criteria.
Interpreting the Simulation Results:
The numbers shown next to each action represent the count of customers who meet the engagement policy criteria for that action.
This count indicates the number of customers who qualify for each action based on eligibility, applicability, and suitability rules.
Detailed Explanation:
Rewards card (202): 202 customers meet the engagement criteria for the Rewards card.
Rewards Plus card (456): 456 customers meet the engagement criteria for the Rewards Plus card.
Premier Rewards card (25): 25 customers meet the engagement criteria for the Premier Rewards card.
Verification from Pega Documentation:According to the Pega Customer Decision Hub User Guide, running an audience simulation with engagement policies helps identify how many customers qualify for each action based on the policies applied.

質問 # 104
HOTSPOT
Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.

How do you configure the engagement policies to implement this requirement?

正解：

解説：

質問 # 105
U+ Bank's marketing department wants to promote various auto loan offers to qualified customers on its website by using the Pega Customer Decision Hub. The bank wants to show the offers on the customer's account page when customers log in to their account. The bank has defined several conditions customers must satisfy to see these auto loan offers.
As a decisioning consultant, which two of the following configurations do you implement to achieve the business requirement? (Choose Two)

A. Create a segment
B. Create a decision strategy
C. Define contact policy rules
D. Set up the business structure
E. Send promotional emails

正解：B、D

解説：
To promote various auto loan offers to qualified customers on its website using Pega Customer Decision Hub, you need to:
* Create a decision strategy: This involves defining the logic that determines which auto loan offers are
* most relevant to each customer based on their profile, behavior, and eligibility criteria.
* Set up the business structure: This involves organizing the offers into a hierarchical structure of business issues and groups, such as categorizing them under a "Loans" issue and an "Auto Loans" group. This structure helps in managing and prioritizing the offers effectively.

質問 # 106
The arbitration factor that allows you to assign financial values to actions is called: _________.

A. context weighting
B. propensity
C. action value
D. business levers

正解：C

質問 # 107
Reference module: Testing engagement policy conditions using audience simulation.
U+ Bank, a retail bank, recently implemented a project in which credit card offers are presented to qualified customers when the customers log in to the web self-service portal. The bank now plans to amend its engagement policy conditions. As a Decisioning Consultant, which simulation do you run to check if the conditions are too broad or narrow for your requirements?

A. Persona Testing
B. Audience simulation
C. Pega Scenario Planner
D. Ethical Bias Check

正解：B

解説：
Understanding the Requirement:
U+ Bank wants to test the engagement policy conditions to ensure they are neither too broad nor too narrow.
Audience Simulation:
Audience simulation tests the engagement policy conditions by simulating how many customers would receive each action based on the current policy rules.
It helps identify if the policies are effectively filtering the intended customers.
Running the Simulation:
Configure the simulation to include the engagement policy conditions.
Analyze the results to see the percentage of the audience that meets each criterion and receives the actions.
Steps to Run Audience Simulation:
Log in to the Pega Customer Decision Hub portal.
Navigate to the Engagement policy tab.
Select Actions -> Audience simulation.
Create or select a simulation and analyze the results.
Verification from Pega Documentation:
The Pega Customer Decision Hub User Guide outlines the use of audience simulations to test and refine engagement policies.

質問 # 108
To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.