テスト資料PEGAPCDC87V1テストエンジン試験問題はここにある[2024年12月]
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PEGAPCDC87V1 認定試験は、Pega Decisioning ソリューションを使用する経験があり、スキルと知識を検証したいプロフェッショナルを対象としています。また、Pega Decisioning コンサルティングのキャリアを追求したい個人にとっても適しており、Pega Decisioning の概念を包括的に理解することができます。
質問 # 85
U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?
- A. Set the action availability to Within a defined time period
- B. Set the action availability to Never
- C. Set the action availability to Always
- D. Set the action availability to Template
正解：B
解説：
Action Availability Configuration: To ensure that a specific action is not selected for any customers, you need to set its availability to "Never." This setting ensures that the action will not be available for selection in any campaign or strategy, effectively preventing its use.
Implementation: Navigate to the action configuration settings and set the availability to "Never." This will ensure that the action is not picked up by the decision strategy or any outbound run.
質問 # 86
U+, a retail bank, recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. The bank does not want any bias except to satisfy the eligibility condition Age >=18. As a Decisioning Consultant, how will you configure the ethical bias policy to allow a minimum bias on age?
- A. No Detection
- B. 0.1 Gini
- C. 0 Gini
- D. 0.7 Gini
正解：B
解説：
Ethical Bias Policy Configuration:
* To allow minimal bias on age while ensuring eligibility (Age >= 18), an appropriate Gini coefficient threshold needs to be set.
* The Gini coefficient measures statistical inequality, with 0 representing perfect equality and higher values indicating more bias.
Choosing the Gini Threshold:
* A 0.1 Gini coefficient is a low threshold that allows minimal bias.
* It ensures that the actions are distributed fairly among customers while still respecting the eligibility condition.
Detailed Explanation:
* Setting a 0.1 Gini coefficient allows for slight variations in distribution, which is sufficient to accommodate the Age >= 18 requirement without introducing significant bias.
Verification from Pega Documentation:
* The Pega Customer Decision Hub User Guide explains the use of Gini coefficients for measuring and setting thresholds to control bias in decisioning strategies.
質問 # 87
U+ Bank a retail bank, uses the Business Operations Environment to perform its business changes The bank carries out these changes m the Pega Customer Decision Hub portal by using revision management features or the V1 Operations Manager portal For each task, select the correct portal in which the tasks are performed based on best practices
正解：
解説：
Explanation:
Task: Create a new action
* Portal: Pega Customer Decision Hub
Task: Modify a decision table
* Portal: Operations Manager
Task: Create a decision strategy
* Portal: Pega Customer Decision Hub
Task: Edit an engagement policy for an action
* Portal: Pega Customer Decision Hub
Task: Edit a group level engagement policy
* Portal: Pega Customer Decision Hub
Task: Edit an email treatment for an action
* Portal: Pega Customer Decision Hub
* Create a new action:
* Pega Customer Decision Hub: Creating new actions is typically performed within the Pega Customer Decision Hub where users can manage and configure actions that will be part of the
* decisioning strategies.
質問 # 88
U+ Bank has recently implemented a cross-sell on the web microjourney and is satisfied with the results. The bank now wants these Next-Best-Action recommendations to be delivered via outbound communication channels. Select two outbound channels that U+ bank can use to deliver Next-Best-Action recommendations.
(Choose Two).
- A. Google
- B. Email
- C. Contact Center
- D. Mobile application
- E. SMS
正解：B、E
質問 # 89
Reference module: Creating and understanding decision strategies. In a decision strategy, to use a customer property in an expression, you _____.
- A. prefix the property with the keyword Customer
- B. define the property as a strategy property
- C. define the Customer page in Pages and Classes
- D. use the property as defined without a prefix
正解：A
解説：
* Customer Properties - These are attributes related to the customer, such as demographics, behavior, and engagement history.
* Expression Syntax:
* When defining expressions in decision strategies, customer properties must be prefixed with
"Customer."
* For example, to use the customer's age, you write Customer.Age.
* Steps:
* In the decision strategy, select the component where you need to use the customer property.
* Write the expression using the "Customer" prefix.
質問 # 90
Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.
How do you configure the engagement policies to implement this requirement?
正解：
解説：
質問 # 91
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
- A. Interaction history
- B. Dispute handling strategy
- C. Offers ranking
- D. Call intent detection
正解：C
質問 # 92
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.
正解：
解説：
質問 # 93
What is best practice for designing an action flow?
- A. When designing a flow to be reused across multiple actions, use the Specify Treatment option to configure it with a specific treatment
- B. Always configure an action with its own flow
- C. When creating an action to be used as a flow template, set its availability to Always
- D. Limit the number steps per channel to 3
正解：D
質問 # 94
U+, a retail bank, runs an audience simulation with only engagement policies in scope (no arbitration) to understand how its engagement policy conditions perform for its sampled customers. The image above shows the results of this simulation. What do the action-level numbers indicate?
- A. Number of times an action was presented to customers
- B. Number of times an action was presented as the top offer
- C. D
- D. Number of customers who receive a particular action as the top action
- E. Number of customers who qualify for a particular action
正解：C
質問 # 95
To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.
- A. "Data."
- B. No prefix. Use directly the property name.
- C. "Customer."
- D. '' .''
正解：C
質問 # 96
Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?
- A. Segmentation
- B. Audience
- C. Contact policies
- D. Engagement policies and Arbitration
正解：A
解説：
Translating Traditional Segments: When moving away from traditional marketing to always-on outbound capabilities in Pega Customer Decision Hub, translating traditional segments is essential to identify the target audience correctly.
Segmentation Configuration: In Pega, segmentation rules are configured to define and group customers based on various attributes. This allows the system to identify the right target audience for outbound campaigns.
質問 # 97
A bank has chosen an email service provider to deliver the offer messages selected by Pega Customer Decision Hub. The service provider prefers that the bank uploads a file per batch of customers to a cloud storage location, either on Microsoft Azure or Amazon S3. As a consultant working on the project representing the bank, what is your response?
- A. Action details can be directly written to either of those cloud storage solutions
- B. Action details can be written directly to Amazon S3 but not Microsoft Azure
- C. Action details can only be transferred via secure FTP
- D. Action details will be written to the local file system by default. But we will write an external process to transfer them to the cloud
正解：A
解説：
Pega Customer Decision Hub supports writing action details directly to cloud storage solutions such as Microsoft Azure and Amazon S3. This capability ensures that the offer messages selected by the Decision Hub can be seamlessly transferred to the preferred cloud storage location of the email service provider, facilitating efficient and secure delivery of customer communications.
質問 # 98
U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?
- A. Run the starting population segment daily
- B. Select Refresh the audience
- C. Select different audience sample with similar profile
- D. Trigger an external ETL (Extract-Transform-Load) process
正解：B
質問 # 99
U+ Bank has several eligibility criteria defined using an eligibility strategy. The eligibility strategy uses a scorecard rule to determine the customer credit score. The bank wants to update the scorecard to include customer income in the credit score calculations. How do you implement this change?
- A. Update only to the existing scorecard
- B. Change only the decision strategy using the scorecard
- C. Recreate the scorecard rule from scratch
- D. Change both the scorecard as well as the decision strategy using the scorecard
正解：A
質問 # 100
Which two of these statements is true about Value Finder? (Choose Two)
- A. Identifies opportunities for improvement
- B. Projects estimated value of the subsequent next-best-action run
- C. Identifies engagement policy conditions with bias
- D. Shows the distribution of under-served customers across different groups
正解：A、D
質問 # 101
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?
- A. Offer the new retention plan for all customers in a certain region
- B. Meet the quarterly targets regardless of customer needs
- C. Maximize customer churn for low-value customers
- D. Customer relevancy and business profitability
正解：D
質問 # 102
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
What is the number of outputs that each component has?
- A. Set-Property=1, Results=1
- B. Set-Property=4, Results=4
- C. Set-Property=1, Results=4
- D. Set-Property=4, Results=1
正解：B
解説：
* Set-Property Component: This component performs the calculation of profit for each of the four brands (Nike, Adidas, Puma, Reebok). Since the Set-Property component is configured to calculate profit for each brand individually, it processes four inputs, resulting in four outputs.
質問 # 103
U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank:
The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?
- A. Change the cutoff value in the results tab of the scorecard model
- B. Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"
- C. Change the cutoff value in the results tab of the scorecard decision component
- D. Map the score value in the decision strategy to "<=200".
正解：C
解説：
To implement the change in the threshold value for the USD 2000 credit limit from "<175" to "<200", as a Strategy Designer, you should change the cutoff value in the results tab of the scorecard decision component.
This adjustment ensures that the decision logic used to automatically approve credit card limits reflects the new threshold, thereby updating the conditions under which customers qualify for the specified credit limit.
質問 # 104
U+ Bank decides to introduce a credit cards group by leveraging the Next-Best-Action capability of Pega Customer Decision Hub The bank wants to present the credit card offers through inbound and outbound channels based on the following criteria.
1 Customers must be above the age of 18 to qualify for credit card offers
2. The site offers credit cards only if customers do not explicitly opt-out of any direct marketing for credit cards.
3. The Platinum Card one of the credit card offers, is suitable for customers with debt-to-income ratio < 45 As a decisioning consultant, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.
正解：
解説：
Explanation:
Correct Engagement Policy Configuration:
* Age
* Engagement policy: Group-level eligibility
* Opt-out
* Engagement policy: Group-level applicability
* Debt-to-income ratio
* Engagement policy: Action-level suitability
* Age
* Group-level eligibility: This criterion determines whether the customer is eligible to receive any credit card offers. Eligibility conditions ensure that only customers meeting the basic criteria (e.g., being above the age of 18) are considered for the offers. This condition applies to all credit card offers within the group.
質問 # 105
MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?
- A. Customer segment
- B. Prioritization formula
- C. Audience
- D. Applicability rules
正解：A
解説：
To target customers living in a specific geographic area for advertising the new fiber optic service, you need to configure a "Customer segment" in the Next-Best-Action Designer. This involves defining the segment of customers based on their geographic location, ensuring that only those customers in the northern region are included in this segment. By doing so, you can ensure that the banner advertisement for the fiber optic service is displayed only to those customers.
質問 # 106
U+ Bank, a retail bank, does not want to annoy customers by offering them a mortgage refinance option if they have less than 5% to pay off on their loan, although it would be profitable for the bank. Which engagement policy condition best suits this requirement?
- A. Applicability
- B. Eligibility
- C. Suitability
正解：C
質問 # 107
A bank wants to leverage Pega Customer Decision Hub's Next-Best-Action capability to promote new offers to each customer on their website. What information does Pega Customer Decision Hub send back to the website in response to the real-time container request?
- A. Only the image location and its type
- B. Only the action name and description
- C. The treatment details and relevant action attributes
- D. Only the image location
正解：C
解説：
* Identifying the Requirement:
* The bank wants to leverage Pega CDH's Next-Best-Action capability to promote new offers on their website.
* The task is to determine what information Pega CDH sends back to the website in response to a real-time container request.
* Evaluating Pega CDH Capabilities:
* Pega CDH's Next-Best-Action Designer is designed to handle real-time interactions and provides personalized recommendations.
* The system returns comprehensive details to ensure the website can properly display and execute the recommended actions.
* Process Overview:
* Real-Time Container Request:
* When the website sends a real-time container request, Pega CDH processes the request and identifies the most relevant actions based on customer data and engagement policies.
* Response Details:
* The response includes treatment details such as the action's visual elements (image URLs, descriptions) and relevant action attributes (e.g., offer type, benefits, eligibility criteria).
* References and Supporting Documentation:
* The Pega Customer Decision Hub User Guide clearly outlines that in response to a real-time container request, the system sends back the treatment details and relevant action attributes to ensure the offer can be presented accurately on the website.
References:
* Pega-Customer-Decision-Hub-User-Guide-85.pdf
* Pega-Customer-Decision-Hub-User-Guide-86.pdf
* Pega-Customer-Decision-Hub-User-Guide-87.pdf
質問 # 108
A bank is currently sending promotional emails related to credit card offers to qualified customers. Now the bank wants to prevent overexposure to these offers. As a part of this effort, the bank wants to avoid sending the same promotional offer email for the next 60 days if the email was rejected twice by the customer in the last 30 days. How do you define the suppression rule for this contact policy?
- A. Suppress an action for 60 days if there are 2 rejects in the email channel in the last 30 days
- B. Suppress a group of actions for 60 days if there are 2 rejects in the email channel in the last 30 days
- C. Suppress a group of actions for 60 days if there are 2 rejects in any channel in the last 30 days
- D. Suppress an action for 60 days if there are 2 rejects in any channel in the last 30 days
正解：A
質問 # 109
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PEGAPCDC87V1認定試験は、認定されたPega Decisioningコンサルタントになりたい個人を対象として設計されています。この試験は、Pega Decisioningプラットフォームの専門知識を証明するために必須の要件です。試験では、Next-Best-Action戦略、予測分析、および適応的意思決定などのPega Decisioningコンセプトについての候補者の知識をテストします。
PEGAPCDC87V1試験は、90分間の多肢選択試験であり、オンラインまたはPearson VUEテストセンターで受験することができます。試験は60問から成り、合格スコアは65％以上が必要です。Pegasystemsは、試験を受ける前に、Pega意思決定ツールを少なくとも6ヶ月間使用した経験を持っていることを推奨しています。試験に合格すると、Pega Decisioning Consultant認定資格を取得することができ、Pega意思決定の概念と戦略に関する熟練度と専門知識を証明することができます。この認定は2年間有効であり、再認定試験を受けるか、継続教育単位を取得することで更新することができます。
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