本日更新の2023年04月試験エンジンとPDF PEGAPCDC87V1テスト無料！
究極のガイド準備PEGAPCDC87V1正確なPDF解答
質問 # 66
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.
If the following volume constraint is applied, how many actions are delivered by the outbound run?
- A. 75 emails 25 SMSes
- B. 75 SMSes and 25 emails
- C. 0
- D. 1
正解：C
質問 # 67
Reference module: Testing engagement policy conditions using audience simulation U+ Bank, a retail bank, recently implemented a project in which mortgage offers are presented to qualified customers when the customers log in to the web self-service portal. As one of the offers is not performing well, the business wants to understand how many customers qualify for the offer. As a Decisioning Consultant, which simulation do you run to check how many customers qualify for an action?
- A. D
- B. Pega Scenario Planner
- C. Ethical Bias Check
- D. Persona Testing
- E. Audience simulation
正解：A
質問 # 68
HOTSPOT
In the Answer Area, select the correct engagement policy for each condition.
正解：
解説：
質問 # 69
To which types of decisions can Pega Customer Decision Hub be applied?
- A. Determining how to retain a customer
- B. Determining the cause of a customer's problem
- C. Determining how to optimize the product portfolio to increase market share
- D. Determining why response rates for a campaign in one region are below average
正解：A
質問 # 70
U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.
As a decisioning consultant, how do you implement the business requirement?
- A. Add the risk segmentation rules in the Results tab of the scorecard rule.
- B. Add three contact policies that correspond to the three risk segments.
- C. Add a decision table to a decision strategy and reference it in the scorecard component.
- D. Add a decision table to a decision strategy and pass the credit score as the parameter.
正解：D
質問 # 71
U+ Bank, a retail bank, offers the Standard card, the Rewards card and the Rewards Plus card to its customers.
The bank wants to display the banner for the offer that each customer is most likely to click; therefore, their Arbitration uses Propensity from the AI models. If you are debugging the Next-Best-Action decision strategy, which strategy component will show you if the result of the Arbitration is correct?
- A. Prioritize
- B. Group By
- C. Filter
- D. Set Property
正解：A
質問 # 72
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website.
The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what must you do to present offers from the two groups?
- A. Create a decision strategy at the Issue-level.
- B. Enable an engagement policy for the second group.
- C. Map a real-time container to the Top-level or Issue-level.
- D. Set contact limits for both the groups.
正解：A
質問 # 73
What is best practice for designing an action flow?
- A. Always configure an action with its own flow
- B. Limit the number steps per channel to 3
- C. When creating an action to be used as a flow template, set its availability to Always
- D. When designing a flow to be reused across multiple actions, use the Specify Treatment option to configure it with a specific treatment
正解：B
質問 # 74
Reference module: Essentials of always-on outbound.
A U+ bank customer tries to initiate a fund transfer. Due to a slow internet connection, the transfer ends abruptly. The bank then sends an email with a link to continue the incomplete transaction. Which type of outbound interaction is this?
- A. Customer event
- B. Scheduled update
- C. Security event
- D. Priority communication
正解：A
質問 # 75
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
According to the decision strategy, what is the output of component in the blank space highlighted in red?
- A. Reebok, Puma, Adidas, Nike
- B. Reebok
- C. Nike, Adidas, Puma, Reebok
- D. Nike
正解：B
質問 # 76
As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose Three)
- A. Collections
- B. Service
- C. Resource Planning
- D. Accounting
- E. Retention
正解：A、B、E
質問 # 77
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
What is the number of outputs that each component has?
- A. Set-Property=4, Results=1
- B. Set-Property=1, Results=1
- C. Set-Property=1, Results=4
- D. Set-Property=4, Results=4
正解：A
質問 # 78
In a call-center application that receives Next-Best-Actions from Pega Customer Decision Hub, the customer service representative (CSR) is _________.
- A. expected to improvise based on some basic customer information displayed on screen
- B. always expected to sell a product or service irrespective of the customer's call intent
- C. forced to follow a strict path of recommended steps, from which the CSR cannot deviate
- D. guided on the next important conversation to have with the customer
正解：D
質問 # 79
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.
正解：
解説：
質問 # 80
When a customer offered an action that they already accepted, this is because ______.
- A. The actions arc filtered based on eligibility
- B. There are no suppression rules defined
- C. The strategy is not customized to exclude previously accepted offers
- D. The customer intent was captured incorrectly
正解：C
質問 # 81
Next-Best-Action ensures that communication between the business and the customer is__________ and
__________ (Choose Two)
- A. free of jargon
- B. uniform and generic
- C. timely
- D. contextual
正解：C、D
質問 # 82
HOTSPOT
Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.
How do you configure the engagement policies to implement this requirement?
正解：
解説：
質問 # 83
What does a solid arrow from a "Set Property" component to a "Filter" component mean?
- A. There is a one-to-one relationship between a "Set Property" and a "Filter" component.
- B. To evaluate the "Set Property" component, the "Filter" component is evaluated first.
- C. A property from the "Set Property" component is referenced by the "Filter" component.
- D. Information from the "Set Property" component is copied over to the "Filter" component.
正解：A
質問 # 84
Reference module: Creating and understanding decision strategies.
What does a dotted line from a Group By component to a Filter component mean?
- A. The Filter component references a property in the Group by component
- B. There is a one-to-one relationship between the Group By and Filter components
- C. Information from the Group By component is copied over to the Filter component
- D. Evaluate the Filter component first to evaluate the Group by component
正解：A
質問 # 85
Traditionally, segments were used to identify the target audience for a campaign. In the always-on approach, segments translate into _______.
- A. contact policies
- B. actions and treatments
- C. engagement policies and AI
- D. segmentation
正解：C
質問 # 86
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