[2025年最新] 高合格率なGCX-WFMテストアンサーかつGenesys GCX-WFMテストPDF
完璧GCX-WFM問題集試験問題と解答でパス保証されます
質問 # 31
In the real-time adherence view, a red indicator typically signifies:
Response:
- A. An agent is not adhering to their scheduled activities
- B. An agent is currently unavailable for calls
- C. An agent is on break
- D. The schedule has ended
正解：A
質問 # 32
Which activity code setting determines if an activity is counted as part of adherence?
Response:
- A. Compliance Setting
- B. Adherence Setting
- C. Historical Adherence
- D. Real-Time Compliance
正解：B
質問 # 33
Which two actions can be managed within the Time-Off Requests Page?
(Choose two)
Response:
- A. Synchronize time-off with adherence data
- B. Approve time-off requests
- C. Adjust adherence penalties
- D. View agent availability
正解：A、B
質問 # 34
In Genesys Cloud, which two actions can an administrator take within the Time-Off Requests Page to manage requests effectively?
(Choose two)
Response:
- A. Adjust shift adherence for time-off requests
- B. Approve or deny time-off requests
- C. Synchronize requests with real-time adherence data
- D. View agent availability during the requested period
正解：B、D
質問 # 35
In Genesys Cloud workforce management, an activity code must always impact adherence.
Response:
- A. True
- B. False
正解：B
質問 # 36
What is the maximum number of queues supported by Genesys Cloud for a single Management Unit?
Response:
- A. 0
- B. 1
- C. 2
- D. 3
正解：D
質問 # 37
Which two functions does the Swap Shifts feature provide in Genesys Cloud?
(Choose two)
Response:
- A. Ensures scheduling meets service goals
- B. Allows agents to exchange shifts with each other
- C. Allows agents to exchange shifts with manager approval
- D. Reduces adherence penalties for agents
正解：B、C
質問 # 38
In Genesys Cloud, what is the first step to approve a time-off request?
Response:
- A. Add a forecast modification
- B. Access the time-off requests page
- C. Adjust agent availability
- D. Synchronize with adherence settings
正解：B
質問 # 39
In Genesys Cloud, which two actions can be performed to validate a work plan?
(Choose two)
Response:
- A. Check for scheduling conflicts
- B. Verify agent login times
- C. Add an approval signature
- D. Ensure activities align with business needs
正解：A、D
質問 # 40
Which two aspects can intraday monitoring help manage in workforce management?
(Choose two)
Response:
- A. Agent training schedules
- B. Real-time agent adherence
- C. Daily agent activities and tasks
- D. Daily call volume predictions
正解：B、C
質問 # 41
What is the primary purpose of configuring service goal templates in workforce management?
Response:
- A. To manage holiday schedules
- B. To automate adherence tracking
- C. To establish performance targets like service level or average handle time
- D. To set billing standards
正解：C
質問 # 42
In Genesys Cloud, intraday monitoring is used primarily for:
Response:
- A. Monitoring adherence and activity throughout the current day
- B. Adjusting agent skill levels
- C. Reviewing historical call metrics
- D. Analyzing agent performance trends over weeks
正解：A
質問 # 43
Choose the available metrics for forecasting methods.
Response:
- A. Offered
- B. Answered
- C. Average Handle Time
- D. Response Time
正解：A、C
質問 # 44
In Genesys Cloud, time-off requests are managed primarily within which interface?
Response:
- A. Queue Assignment
- B. Management Unit
- C. Time-Off Requests Page
- D. Schedule Editor
正解：C
質問 # 45
What component would an IC administrator create first when setting up workforce management?
Response:
- A. Shift Schedule
- B. Management Unit
- C. Activity Code
- D. Business Unit
正解：D
質問 # 46
Which two features are provided in the historical adherence view?
(Choose two)
Response:
- A. Real-time agent tracking
- B. Identifying trends in agent availability
- C. Tracking adherence over a specific period
- D. Configuring future adherence targets
正解：B、C
質問 # 47
Which component in Genesys Cloud is used to create and manage agent schedules?
Response:
- A. Business Unit
- B. Queue Group
- C. Schedule Manager
- D. Work Plan
正解：D
質問 # 48
The Maximum Occupancy % for Deferred Work setting applies to ___________.
Response:
- A. Agents who handle non-voice interactions
- B. Agents who handle outbound interactions
- C. Agents who handle multiple interaction types
- D. Agents who only take calls
正解：C
質問 # 49
What is the primary function of a work plan in Genesys Cloud?
Response:
- A. To manage call quality metrics
- B. To assign specific call tasks to agents
- C. To monitor real-time adherence
- D. To define shifts and work patterns for agents
正解：D
質問 # 50
Intraday monitoring in Genesys Cloud only tracks adherence for past shifts, not current activities.
Response:
- A. True
- B. False
正解：B
質問 # 51
How can agents be added to a work plan in Genesys Cloud?
Response:
- A. By selecting them in the Forecast Editor
- B. By importing a CSV file with agent data
- C. By adding them directly in the Work Plan
- D. By assigning them through the Schedule Manager
正解：C
質問 # 52
Which two roles may have permission to manage activity codes in a management unit?
(Choose two)
Response:
- A. Customer Service Representative
- B. Workforce Manager
- C. Workforce Administrator
- D. IT Specialist
正解：B、C
質問 # 53
In Genesys Cloud, which feature allows administrators to manually adjust predicted call volume based on upcoming events or historical trends?
Response:
- A. Adherence Tracker
- B. Forecast Modification
- C. Schedule Editor
- D. Service Level Adjustment
正解：B
質問 # 54
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GCX-WFM試験問題高合格率なGCX-WFM問題集PDF：https://www.jpntest.com/shiken/GCX-WFM-mondaishu
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