[2026年更新]早速ゲットしてトップランクのSalesforce CRT-251試験問題集 [Q94-Q112]

[2026年更新]早速ゲットしてトップランクのSalesforce CRT-251試験問題集

パスする秘訣はCRT-251をゲットして認証された試験エンジンPDF

Salesforce CRT-251試験に備えるために、候補者は試験に含まれるすべてのトピックをカバーする公式Salesforceトレーニングコースを受講できます。さらに、候補者は、本、ビデオ、練習試験などのさまざまな学習資料を見つけて、試験の準備を支援できます。この試験は60の複数選択の質問で構成されており、候補者は合格するには65％以上を獲得する必要があります。

質問 # 94
During end-to-end testing, users report that a key business process is missing a step.
What should a consultant do first to resolve the issue?

A. Work with key stakeholders to determine if a change to the requirements is necessary to go-live,
B. Revise the test scripts and ask users to repeat the testing.
C. Change the solution to meet the needs of the users and update the training materials.

正解：A

解説：
When a missing step is identified during testing, the first step is to engage with key stakeholders to assess the impact and determine if modifying the requirements is essential before going live. This approach ensures that all parties understand the implications and can make informed decisions about project scope, timeline, and deliverables. Salesforce best practices recommend verifying requirement changes with stakeholders to avoid misalignment with business goals and expectations.

質問 # 95
Cloud Kicks needs to set sales quotas for all sales reps.
Which solution should the consultant consider?

A. Use the Data Import Wizard.
B. Enable Forecast Quotas from Setup.
C. Assign quota values by profile.

正解：B

解説：
To set sales quotas for sales reps, Salesforce provides a feature called Forecast Quotas. By enabling Forecast Quotas from Setup, organizations can define and manage sales quotas for individual sales reps, teams, or territories within the Salesforce Forecasts feature. This allows sales managers to set goals and track sales performance against these quotas.
Setting Up Forecast Quotas: Once enabled, quotas can be managed from the Forecasts tab, where managers can set monthly or quarterly targets for reps based on their sales expectations.
Visibility and Tracking: The quota information integrates directly with the Forecasts feature, providing visibility for reps and managers to monitor progress and performance.
Option A (Data Import Wizard) is primarily for importing data, not for setting quotas. Option C (assigning quota by profile) is not how quotas are assigned in Salesforce; they are set per user or role. For more details, refer to the Salesforce Forecast Quotas documentation.

質問 # 96
Northern Trail Outfitters (NTO) decided to start using salesforce for all its sales automation its current sales database has about 50 million records. These records were all migrated into the database from other legacy systems. After migration to salesforce NTO wants to be able to search and cross reference records with the original source system. What should a consultant recommend to meet the requirement?

A. Use the standard external Id field and map this to the current record Id Value
B. Use a custom external Id field and map this to the original record id value
C. Use a custom field named external Id and map this to the current record Id Value
D. Use the standard external Id field and map this to the original record Id value

正解：B

質問 # 97
Universal Containers (UC) has Account and Contact data it wants to migrate to Sales Cloud. The data comes from several sources and the data quality is unknown. The consultant wants to assess the entire data set for quality prior to loading it to production without impacting UC's current operations. The consultant recommends using a Full Copy sandbox as an initial step.
Which Sales Cloud feature should the consultant use to support this approach?

A. Duplicate Jobs
B. Import Wizard
C. External IDs

正解：A

質問 # 98
Management at Northern Trail Outfitters wants to make sure their sales representatives are recording important email communication with customers while they are away from their offices. The sales representatives use various email applications.
Which solution should be recommended?

A. Download and install a Salesforce universal connector for their smartphones and computers.
B. Copy and paste emails manually to the customer record in Salesforce from their smartphones and computers.
C. Download and install the Salesforce for Outlook connector on their smartphones and computers.
D. Forward emails using their Email-to-Salesforce email address from their smartphones and computers.

正解：D

質問 # 99
Cloud Kicks has completed the discovery stage and leadership has aligned on the project's business goals.
What should the consultant formalize with stakeholders before moving on to the next project stage?

A. Create user stories to present for prioritization.
B. Define key metrics to identify how success will be measured.
C. Onboard team members to start development of the solution.

正解：B

解説：
Before advancing from the discovery phase, it's essential to have a clear understanding of how success will be evaluated. By formalizing key metrics with stakeholders, Cloud Kicks can ensure that all parties agree on what constitutes project success. This step aligns with Salesforce best practices, as it helps maintain focus on business goals throughout the project lifecycle and provides measurable benchmarks for tracking progress and outcomes.
The Salesforce project management guidelines emphasize that defining metrics at this stage is critical to guiding the implementation process, assessing the impact of Sales Cloud, and ensuring alignment between the solution and business objectives.

質問 # 100
The VP of Sales at Cloud Kicks wants to automate the process of reassigning Accounts when an Account owner gets transferred to a different team or region. The VP wants reassignment to be based on the Account status and confirmation that the new Account owner is informed of their new Account inheritance.
Which two strategies can the Consultant use to design the solution? (Choose two.)

A. Use Flow Builder for capturing Account details, define Account assignment rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
B. Use Flow Builder for capturing Account details, design an element to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
C. Use Process Builder for capturing Account details, design nodes to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
D. Use Process Builder for capturing Account details, define Account assignment rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
E. Use Process Builder for capturing Account details, design workflow rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

正解：B、C

質問 # 101
The Consultant at Cloud Kicks has noticed that sales data is quickly outdated and wants to keep account data current.
What should the Consultant recommend to maintain up-to-date Account information?

A. Use third-party data to update and add records to Salesforce
B. Enable the Automatic Account Update feature in Setup.
C. Use the Salesforce-provided data to updated and add records to Salesforce.
D. Call the Contacts and Leads to get their updated information.

正解：A

質問 # 102
Universal Containers needs to track quarterly sales goals for users.
What are three ways a consultant can display sales goals and allow users to track their progress toward their goals?
Choose 3 answers

A. Create a Custom Report Type Including Forecasting quotas with forecasting Items.
B. Enable show quota % attainment.
C. Disable opportunity quantity forecasts.
D. Enable and show quotas.
E. Enable forecast adjustments.

正解：A、B、E

質問 # 103
The sales director at Cloud Kicks wants to ensure, on the creation of Contacts for an existing Account, that the mailing address of a contact is the same as the shipping address of the parent Account based on the postal code.
Which solution should the Consultant suggest to meet this requirement?

A. Create a Validation rule on the Contact object to validate the ShippingPostalCode of the contact with the MailingPostalCode of the account.
B. Create a Validation rule on the Account object to validate the MailingPostalCode of the contact with the ShippingPostalCode of the account.
C. Create a Validation rule on the Person Account object to validate the MailingPostalCode of the contact with the ShippingPostalCode account.
D. Create a Validation rule on the Contact object to validate the MailingPostalCode of the contact with the ShippingPostalCode of the account.

正解：D

質問 # 104
The Northern Trail Outfitters sales team has reported that many of the leads they receive are missing an email address or phone number.
Which approach should a consultant recommend to address this issue?

A. Create a validation rule that requires a Phone and Email.
B. Set default values for Phone and Email fields on the Lead object.
C. Make Phone and Email fields required on the Lead convert form.

正解：A

質問 # 105
The sales department at cloud kicks is growing quickly. New sales executives should prioritize interacting with existing contacts who are decision makers and influencers to further the business relationship.
Which solution should the consultant recommend?

A. Use a junction object between the Opportunity and Contact.
B. Add a multi-select picklist field on the Opportunity object.
C. Use Contact roles on the Opportunity object.
D. Add a contact lookup Meld to the Opportunity.

正解：C

解説：
Contact roles on the Opportunity object allow sales executives to identify the contacts who are involved in the sales process and their roles, such as decision maker or influencer4. This helps sales executives prioritize their interactions with existing contacts and track their influence on the opportunity.

質問 # 106
Cloud Kicks has 300,000 account records and 16 million invoices In a custom object with a master-detail relationship to the Account. Each account record takes a long time to display due to the rendering time of the invoice related list.
What should the consultant do to solve this issue?

A. Enable indexing on all visible fields on the invoice related list.
B. Move the invoice related list to a separate tab on the Lightning page.
C. Convert the Invoice object into a lookup relationship.
D. Enable Collapsible Sections for the Invoice related list

正解：C

質問 # 107
What features of work.com can managers use to help sales representatives meet their quotas? Choose 2 answers

A. Coaching feedback that automatically adjusts the goals
B. Coaching plans to help the sales rep drive results
C. Coaching dashboards to monitor progress
D. Coaching feed visible to the entire sales teams

正解：A、B

質問 # 108
Cloud Kicks has purchased a list of prospects and wants sales reps to contact and measure the return on investment (ROI) of the purchased list.
Which solution should the consultant recommend?

A. Import the prospects as Contacts and assign them to Accounts.
B. Import the list as new Leads and map the Campaign during import.
C. Import the list as new Leads and update the Lead Source to "Purchased Lead".

正解：B

質問 # 109
Annual sales numbers change depending on renewal periods and new products. Sales managers at Universal Containers (UC) want to emphasize the importance of customer retention when prioritizing the pipeline and customer engagement for the sales team.
Which metric should the consultant recommend to help UC emphasize
the importance of customer retention to the overall business strategy?

A. Annual Contract Value (ACV)
B. Customer Lifetime Value (CLV)
C. Total Pipeline Value

正解：B

解説：
Customer Lifetime Value (CLV) measures the total value a customer brings over the entire duration of their relationship with the company. Emphasizing CLV helps sales teams focus on customer retention and long-term relationship value, which aligns with Universal Containers' goal of prioritizing customer retention. By tracking CLV, sales managers can guide reps to prioritize engagement with high-value customers to boost long-term revenue.
Annual Contract Value (ACV) and Total Pipeline Value focus more on short-term gains, which might not align as directly with customer retention and long-term strategy.
Salesforce Documentation Reference:
Customer Lifetime Value in Salesforce
Using Metrics to Drive Retention

質問 # 110
Each product engineer at Cloud Kicks supports a specific product line. There are five product lines. While sales reps sell all of the company's product lines, sales management wants the appropriate product engineer to be able to automatically view any new Opportunity for their particular product line with Read-Only rights.
What should the consultant do to meet the requirement?

A. Enable Default Account Teams for each product line.
B. Enable Default Opportunity Teams for the Opportunity.
C. Create criteria-based opportunity sharing rules for each product line.

正解：C

質問 # 111
Cloud Kicks is implementing Territory Management for its retail sales unit. The sales director wants a detailed roll-up forecast for territories to be provided.
Which two recommendations should the consultant make?
Choose 2 answers