[2026年08月03日]ACA100試験問題集、ACA100練習テスト問題
無料で使えるACA100学習ガイド試験問題と解答
Appian ACA100 認定試験の出題範囲：
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質問 # 18
Review this requirement:
Users expressed the need to navigate in the record to view the audit log information.
How do you translate this into a user story?
- A. "As a user, I need to be able to see a record and navigate to the audit log tab, so that I can understand the history of actions taken."
- B. "As a user, I need to be able to see a button, so that I can view the audit log."
- C. "As a user, I need the reports to be accessible via a link, so that I can analyze the data and identify potential issues."
- D. "As a user, I need to execute an audit log report, so that the audit log displays."
正解：A
解説：
The correct answer is D because it translates the requirement into a complete user story that preserves the user need, the Appian context, and the business value. The Appian Certified Analyst objectives explicitly include the ability to translate customer requirements into user stories and illustrate the standard user story format.
A strong user story follows the structure: As a [user], I need/want [capability] , so that [business value] .
Option D satisfies all three parts: the persona is the user, the capability is navigating from a record to the audit log tab, and the value is understanding the history of actions taken.
This also aligns with Appian Records behavior. Appian record views are used to surface different information about a single record based on user needs, and multiple record views can expose different insights for the same record. Therefore, an audit log tab or record view is an appropriate translation of the requirement.
Option A changes the requirement to reports and issue analysis. Option B is too implementation-focused and weak on value. Option C incorrectly frames the need as executing a report. Relevant topics: User Story Creation, Requirements Translation, Records, Record Views, Audit/History Visibility, and Business Value Definition .
質問 # 19
In Appian, what is the purpose of a process model?
- A. To automate business workflows by defining sequences of tasks
- B. To manage user permissions within the application
- C. To define the look and feel of the user interface
- D. To create a database schema
正解：A
解説：
Explanation:
質問 # 20
Which is an accurate statement about application security?
- A. Every user must have an account created in Appian in order to develop, administer, and/or access an Appian application.
- B. Admins require an account in Appian to use the Admin Console, while all other basic user actions can be done without an account.
- C. Developers require an account in Appian, while any users can access an Appian application without an account.
- D. Any user can develop and access an Appian application without an account. However, deployments cannot be done without an account.
正解：A
解説：
In Appian, every user who needs to interact with the platform, whether for development, administration, or accessing applications, must have an account. This is a fundamental security measure to ensure that only authorized users can interact with the system.
* Appian Security Overview:
* Each user account in Appian has specific permissions based on roles, ensuring that users can only access what they are authorized to.
* This applies to all levels of interaction, from basic users to administrators and developers.
* Why Not Other Options?:
* A.Incorrect, as even basic users require accounts to access applications.
* C and D.Incorrect, as they suggest that certain actions can be performed without an account, which is not the case.
* References:
* Appian Security Guide: User Management and Security
Ensuring that all users have accounts is a critical aspect of maintaining security and control within the Appian environment.
質問 # 21
An organization wants to automate identification of its dissatisfied customers based on the ticket description and assign the appropriate team to provide a quick resolution.
What is the best way to auto-classify the dissatisfied customers as part of processing?
- A. Using a decision table
- B. Using a SAIL form
- C. Using an image analysis connected system
- D. Using a natural language connected system
正解：D
解説：
The organization aims to automate the identification of dissatisfied customers based on the ticket description.
To achieve this, leveraging natural language processing (NLP) capabilities is the most efficient method.
Appian provides connected systems that allow integration with external NLP services. These services can analyze text data (such as ticket descriptions) to determine the sentiment or classify the text into predefined categories (like "dissatisfied customer").
* Natural Language Connected System:
* Appian can integrate with third-party NLP platforms such as Google Cloud Natural Language, AWS Comprehend, or Azure Text Analytics via connected systems.
* These services analyze the text provided in the ticket description to detect sentiment, keywords, or specific categories indicating dissatisfaction.
* Based on the analysis, the system can automatically assign the appropriate team to handle the case.
* Why Not Other Options?:
* B. Decision Table: While decision tables are useful for rule-based decisions, they are not suitable for interpreting unstructured text like ticket descriptions.
* C. Image Analysis Connected System: This option is irrelevant as the task involves text processing, not image analysis.
* D. SAIL Form: SAIL forms are primarily used for user interface creation and are not intended for text analysis or classification.
* Implementation in Appian:
* Create a connected system to integrate with the chosen NLP service.
* Configure the NLP service to analyze the text data and return the sentiment or classification results.
* Based on the results, use process models to route the ticket to the appropriate team for resolution.
* References:
* Appian Documentation on Connected Systems: Appian Connected Systems
* Appian Community Success Guide:Appian Delivery Methodology
* Third-Party NLP Services Integration: Google Cloud NLP Documentation
質問 # 22
Improvements are being considered for an Expense Process, and you have been asked to capture that there is now an approval task sent to the finance manager.
As part of the approval, the process should also reflect that if the payment has not been authorized within 48 hours, a reminder message is sent to the finance manager to inform them they have an outstanding task.
Which Business Process Model and Notation (BPMN) notation type would you use to illustrate the reminder message?
- A. Gateway
- B. Start event
- C. Data object
- D. Intermediate event
正解：D
解説：
In BPMN, an intermediate event is used to indicate events that occur between the start and end of a process.
To model a reminder message that is sent if the payment is not authorized within 48 hours, an intermediate event, specifically a timer intermediate event, is the appropriate notation.
* Intermediate Event Overview :
* An intermediate event can be used to model actions such as delays, triggers, or messages that happen during the course of a process.
* A timer intermediate event would be used to trigger the reminder after a set period (in this case,
48 hours).
* Why Not Other Options? :
* A. Data Object : Represents data stored or used by the process, not an event or action.
* B. Gateway : Used for decision points or branching paths, not for triggering events.
* D. Start Event : Marks the beginning of a process and cannot be used mid-process.
:
Appian Documentation on BPMN Events: BPMN Events
Using an intermediate event ensures that the process can trigger the reminder at the right time, enhancing process automation and efficiency.
質問 # 23
A team of employees manages invoice processing and payments for their organization.
Each day, the team receives invoices via email. The team reviews the invoices, sends payments, and logs the payments manually in a shared spreadsheet.
Where is the best opportunity for automation in this manual process?
- A. Leverage Robotic Process Automation (RPA) to help the employees send thank you messages to the originating organizations as soon as the invoices are received
- B. Leverage Optical Character Recognition and workflow tools to intake and review the invoices for accuracy upon receipt, then process payments or prompt employees to research
- C. Create a macro that reduces the number of clicks required to enter payment information, and embed the macro into the shared spreadsheet
- D. Create a process that sends the team a task to input the information upon receipt of the initial invoice
正解：B
解説：
The best opportunity for automation in the manual process described is to leverage Optical Character Recognition (OCR) and workflow tools. OCR can automatically extract data from the invoices received via email, and the workflow tools can automate the review process, checking the data for accuracy, processing payments, and prompting employees only when exceptions are found.
* OCR and Workflow Tools Overview:
* OCR technology converts the text in scanned documents or images into machine-readable data, which can be automatically processed.
* Workflow tools in Appian can then route the extracted data through a series of steps, automating
* tasks like data entry, validation, and payment processing.
* Automating these steps reduces manual effort, minimizes errors, and ensures that invoices are processed more efficiently.
* Why Not Other Options?:
* A. Robotic Process Automation (RPA) for thank you messages: This is a less critical part of the process and does not significantly reduce manual work.
* B. Creating a task for manual input: This still involves manual data entry, which does not fully utilize automation potential.
* C. Macro in the shared spreadsheet: This provides minimal automation and doesn't address the root of the problem, which is manual data entry.
* References:
* Appian Documentation on OCR Integration: OCR in Appian
* Appian Workflow Automation Guide: Automating Processes in Appian
By using OCR and workflow tools, the organization can significantly reduce manual processing time and increase the accuracy of invoice handling.
質問 # 24
This user story's development has been completed and meets the acceptance criteria:
"As a customer, I would like to receive a text message when my order is ready to be picked up." What is the status of this user story?
- A. Ready for quality assurance (QA)
- B. Ready for Development
- C. Open
- D. Done
正解：A
解説：
The correct status is Ready for quality assurance (QA) because the scenario states that development has been completed and the story meets the acceptance criteria, but it does not state that the story has passed QA validation, user acceptance, product owner acceptance, or the team's full Definition of Done. In Agile delivery, acceptance criteria guide development and provide the basis for testing, but satisfying them during development does not automatically close the story. After implementation, the story must move into a validation stage where QA confirms that the delivered behavior matches the expected business outcome and does not introduce defects or regressions.
Done would be appropriate only when the story has completed all required review, testing, acceptance, and completion standards. Open applies before work has meaningfully progressed. Ready for Development applies when the story has been refined, estimated, prioritized, and is prepared for implementation, but coding
/configuration has not yet been completed. Since the prompt explicitly says development is complete, the next lifecycle state is QA readiness.
Reference topics: User Story Lifecycle, Acceptance Criteria, Definition of Ready, Definition of Done, Agile Delivery, Quality Assurance.
質問 # 25
Which BPMN notation type is used to reflect the roles and associated activities within a Process Model diagram?
- A. Sub-Process
- B. Swimlane
- C. Task
- D. Sequence Flow
正解：B
解説：
In BPMN (Business Process Model and Notation), a swimlane is used to represent roles and their associated activities within a process model diagram. Each swimlane represents a different role or department, and the tasks or activities performed by that role are placed within the corresponding swimlane. This visual distinction helps in understanding who is responsible for which parts of the process.
* Swimlane Overview :
* Swimlanes are horizontal or vertical sections within a process model diagram.
* Each lane is labeled with the name of the role, department, or entity that is responsible for the activities within that lane.
* The activities (tasks, events, gateways) are placed within the appropriate swimlane to show which role is performing each action.
* Why Not Other Options? :
* A. Task : Represents a single unit of work or activity but does not indicate the role responsible for it.
* C. Sequence Flow : Represents the order of activities but does not relate to roles or responsibilities.
* D. Sub-Process : Represents a group of related tasks but, again, does not indicate which role is responsible for the activities.
:
Appian Documentation on Process Modeling: Process Models
Swimlanes are essential for clarifying responsibilities in a process, making it easier for stakeholders to understand and manage the process.
質問 # 26
A customer wants to automate a workflow for completing customer service cases. The high-level workflow involves multiple rounds of recording investigation results, uploading related documents, sending communications, and approving. Activities may need to be done at any time or out of order.
Which recommendation best utilizes the strengths of Appian out-of-the-box features to address this use case?
- A. A sequential workflow of process tasks.
- B. A dashboard showing the user's cases with associated actions.
- C. A report showing the user's cases with associated actions.
- D. A records-centric design using related actions for the various activities.
正解：D
解説：
A records-centric design is the best approach to address this use case in Appian. This design allows users to interact with data through a central record type, with related actions enabling them to perform tasks like uploading documents, sending communications, and approving cases at any time or out of order.
* Records-Centric Design:
* This approach centralizes all related data and actions around a specific record type.
* Users can trigger related actions such as document uploads or approvals directly from the record, ensuring flexibility and a user-friendly interface.
* Why Not Other Options?:
* A and B.Reports and dashboards are useful for visualizing data but are not as flexible for handling the ad-hoc and out-of-order activities described.
* C.A sequential workflow is too rigid for a process where tasks need to be done out of order.
* References:
* Appian Documentation on Records: Records in Appian
* Appian Community Success Guide: Designing Record-Centric Applications A records-centric approach leverages Appian's strengths, providing a flexible and intuitive solution for complex workflows.
質問 # 27
What is the deliverable for the requirement gathering phase?
- A. Epics
- B. A document with some requirements needed for the "analysis" phase
- C. Test cases
- D. A backlog of requirements
正解：D
解説：
The correct answer is D. A backlog of requirements . In Appian's Agile delivery approach, requirements gathering is not intended to produce a static requirements document for a later analysis phase. Instead, the team collaborates with stakeholders to understand goals, users, current-state processes, pain points, and required application behavior, then converts that understanding into a prioritized product backlog. Appian's Delivery Methodology describes the Initiate phase goal of exploring scope as establishing "a backlog of requirements" with sufficient detail to begin delivery, and the scope activity culminates in building the Product Backlog.
Option A reflects a more waterfall-oriented handoff artifact and is not the primary Agile deliverable. Option B
, test cases, belongs to validation and quality activities rather than initial requirement gathering. Option C , epics, may be used to group or organize larger bodies of work, but epics alone are not the final deliverable of requirements gathering. The actionable output is the backlog, typically decomposed into epics, features, and user stories as refinement continues. Relevant Appian Certified Analyst topics include Appian Delivery Methodology, Initiate Phase, Explore Scope, Product Backlog, Requirements Gathering, User Stories, and Agile Planning .
質問 # 28
During requirement gathering for a new application, different stakeholders have conflicting priorities. As a result, the priority of the user stories is not clear for the development team.
What should the analyst do to help resolve the priority issue for the development team?
- A. Ask the Scrum Master to manage their stakeholders' expectations and make the final decision on priorities.
- B. Approach stakeholders directly to set expectations and make the final decision on priorities.
- C. Ask the Product Owner to manage their stakeholders' expectations and make the final decision on priorities.
- D. Work with the team to establish the priorities during the sprint.
正解：C
解説：
The correct answer is B because backlog prioritization is a Product Owner accountability, not an an alyst, Scrum Master, or development-team decision. Appian describes the Product Owner as the role responsible for representing business needs, serving as the single point of contact between the development team and the business, and prioritizing development requirements. The Analyst supports this role by helping convert business needs into actionable backlog items, but the Analyst does not own final priority decisions.
In Appian's delivery methodology, the backlog is explicitly prioritized by the Product Owner and estimated by the Development Team. During iteration planning, the Product Owner orders the backlog by priority, then the team estimates and selects work based on capacity and velocity. Therefore, when stakeholders disagree, the Analyst should escalate the conflict to the Product Owner, who is responsible for aligning stakeholder expectations and making the final prioritization decision.
Option A is incorrect because priorities should be resolved before sprint commitment. Option C is incorrect because the Scrum Master facilitates process, not business priority. Option D is incorrect because the Analyst may facilitate discussion but should not independently set final priorities. Relevant topics: Requirements Gathering, Product Owner Responsibilities, Backlog Prioritization, Stakeholder Management, Sprint Planning, and User Story Refinement .
質問 # 29
A given user story has a description and an acceptance criterion.
Which two other things are needed to mark the story as ready?
- A. Developer assignment
- B. Priority
- C. Sprint number
- D. Estimation
正解：B、D
解説：
Reference: Appian Documentation - Managing Backlogs and Prioritization
Estimation (D): Estimation is essential to determine the effort required to implement the user story. It allows the team to plan the sprint effectively, allocate resources, and ensure that the story can be completed within the sprint timeline. Reference: Appian Documentation - Estimation Techniques Note: Sprint number (B) and developer assignment (C) are important for sprint planning and task allocation but are not required to mark the story as ready.
=================
質問 # 30
You are part of an Agile team, and your responsibilities and attributes include:
- A. Solution Architect
- B. Appian Analyst
- C. Scrum Master
- D. Product Owner
正解：C
解説：
The correct role is Scrum Master . The responsibilities listed map directly to Scrum Master accountability in Agile delivery: removing team impediments, facilitating meetings and conversations, encouraging continuous improvement, reinforcing Agile principles, and helping the team maintain shared understanding of goals, scope, and product context. The Appian Certified Analyst exam objectives explicitly include recognizing
"roles and associated responsibilities of team members" and explaining Agile Scrum ceremonies within the Appian SDLC domain.
The Scrum Guide aligns closely with the scenario. It states that the Scrum Master serves the team by removing impediments, facilitating Scrum events, and coaching the organization in Scrum adoption; it also describes the Scrum Master's service to the Product Owner as ensuring that goals, scope, and product domain are understood by the Scrum Team.
The Product Owner owns value, prioritization, and backlog direction, but is not primarily responsible for facilitating Agile practices or removing impediments. The Solution Architect focuses on technical design decisions, while the Appian Analyst focuses on requirements, user stories, process understanding, and stakeholder translation. Relevant topics: Appian SDLC, Agile Roles, Scrum Ceremonies, Team Responsibilities, and Scrum Master Facilitation .
質問 # 31
The HR management team wants to aggregate data to show the number of employees across regions and to be able to drill down into the data.
Which three user story requirements should be collected to assist the development team?
- A. Estimation of story
- B. Report type
- C. Data source
- D. Role-based permissions
- E. Test script
正解：B、C、D
質問 # 32
A team is working on a new feature and has completed the initial design. What is the next step in the Agile process?
- A. Conduct a sprint review
- B. Develop and implement the feature
- C. Start user acceptance testing
- D. Gather new requirements
正解：B
解説：
Explanation:
質問 # 33
According to best practices, which two types of tests should be considered during user acceptance testing (UAT)?
- A. Platform security testing
- B. Regulation acceptance testing
- C. Functional testing
- D. Load testing
正解：B、C
質問 # 34
Which three use cases are best suited for implementation with Appian?
- A. A use case that can be developed and run offline only
- B. A use case that requires integrations with different systems
- C. A use case that requires reporting and displaying graphs
- D. A use case that requires the editing of documents without third-party integration
- E. A use case that requires multiple approval workflows
正解：B、C、E
質問 # 35
The order management team receives orders via different channels, including email. Emails are accompanied by attachments containing the details of the order information. The team reviews the emails and attachments for clarity. Then, they extract the order specifics to create a customer recordin their Customer Relationship Management (CRM) platform and an order in their Order Management System (OMS).
What is the most effective form of automation to help increase fulfillment efficiency in this process?
- A. Review the emails and attachments using trained artificial intelligence to extract order data information
- B. Have an auto-reply "Thank You" email sent back thanking the customer for sending in their order request
- C. Provide a task after the order email was received asking the team to check the order status and select the next step option
- D. Prompt the order management team members with a task to create an order in the CRM platform
正解：A
質問 # 36
During a development sprint, a new issue is identified and raised to the team.
What should you ask the Product Owner to do?
- A. Modify the sprint plan to swap a completed story with the new issue
- B. Add the new issue to the current sprint scope
- C. Add the new issue in the next sprint
- D. Evaluate the severity of the issue and re-prioritize the sprint if needed
正解：D
解説：
When a new issue is identified during a sprint, it is essential to evaluate its impact on the current sprint ' s goals and priorities. The Product Owner should assess the severity and importance of the issue. If it is critical, they may need to re-prioritize the sprint backlog and adjust the sprint scope accordingly. This approach ensures that the development team focuses on delivering the highest value to the project. Simply adding the issue to the current sprint or the next sprint without proper evaluation could disrupt the sprint ' s progress and lead to inefficiencies.
Reference: Appian Documentation - Agile Methodology in Appian Projects
質問 # 37
Review the process model which illustrates the hotel reservation process.
There are certain Business Process Model and Notation (BPMN) symbols used in the process to represent exclusive gateways. Click to select all the gateways.
正解：
解説：
Explanation:
In BPMN/Appian process modeling, gateways are represented by diamond-shaped nodes and are used to control routing logic in the workflow. Appian defines gateway nodes as workflow-control nodes that evaluate criteria and decide which path or paths the process should follow. The XOR / Exclusive Gateway is specifically used when only one outgoing path should be followed based on configured conditions. Appian's documentation states that an XOR gateway connects one incoming path with a single outgoing path chosen from possible paths according to conditions.
In this hotel reservation model, the decision points are the diamond symbols: Available Rooms? , Missing data? , and the later diamond before Email Confirmation . Each represents conditional routing such as Yes
/No branching. Rectangles represent activities/tasks, circles represent start/end/events, and the envelope symbol represents an email/message event. Therefore, selecting Validate payment info would be incorrect because it is not a gateway symbol.
質問 # 38
A partially created user story for an approval task has been added to the Product Backlog and you have been asked to review it.
So far, the user story includes acceptance criteria stating:
" Verify that the user can select approve or deny. "
" Verify that the user can enter an approval comment. "
What are two examples of additional content that need to be added to the user story before it can be considered complete?
- A. User story description
- B. UI mockup
- C. Condition upon selecting either " deny " or " approve "
- D. Truth table
正解：A、C
解説：
User Story Description (B): A complete user story should include a detailed description that outlines the context, goals, and specific actions the user can perform. This helps in setting a clear understanding of what needs to be developed and why. The description provides the foundation for the user story and ensures that all stakeholders have a shared understanding of the requirement.
Reference: Appian Documentation - Writing User Stories
Condition upon Selecting Either " Deny " or " Approve " (A): To ensure that the user story is complete, you must specify what happens when the user selects " deny " or " approve. " This could include conditions such as sending notifications, triggering workflows, or updating statuses. Clearly defining these conditions ensures that the development team knows exactly what to implement and how the system should behave in different scenarios. Reference: Appian Documentation - Acceptance Criteria Examples
質問 # 39
You are working with a Product Owner who is not familiar with user story creation. You need to assist them in labelling the stories.
Match the label to the appropriate user story. Each label will be used once.
正解：
解説：
Explanation:
This question tests story categorization, which is explicitly part of the Appian Certified Analyst exam objective: candidates must be able to "categorize user stories and collect appropriate requirements based on categorization." The contract-template story is Document generation because the business value is producing a repeatable client contract from a standard template; Appian documentation describes templates that users can select to generate documents in a guided flow. The 24/7 access story is User Experience because it concerns when and how a user can access the application, not analytics or external data exchange; Appian Sites and user experience capabilities focus on giving users quick access to pages, tasks, and information. The profitability-by-region story is Reporting because it requires visualizing business performance data to support decisions; Appian dashboards are used to display charts, grids, and KPIs. The government-company-lookup story is Integration because it requires connecting to an external system to retrieve data; Appian HTTP integrations are designed to connect to external systems and receive responses.
質問 # 40
What is the primary benefit of using Appian's Record Type feature?
- A. It facilitates the display of external data in an integrated manner.
- B. It allows for the creation of static forms.
- C. It automates user interface design.
- D. It enables the integration of third-party APIs.
正解：A
解説：
Explanation:
質問 # 41
Improvements are being considered for an Expense Process, and you have been asked to capture that there is now an approval task sent to the finance manager.
As part of the approval, the process should also reflect that if the payment has not been authorized within 48 hours, a reminder message is sent to the finance manager to inform them they have an outstanding task.
Which Business Process Model and Notation (BPMN) notation type would you use to illustrate the reminder message?
- A. Gateway
- B. Start event
- C. Data object
- D. Intermediate event
正解：D
解説：
In BPMN, an intermediate event is used to indicate events that occur between the start and end of a process.
To model a reminder message that is sent if the payment is not authorized within 48 hours, an intermediate event, specifically a timer intermediate event, is the appropriate notation.
* Intermediate Event Overview:
* An intermediate event can be used to model actions such as delays, triggers, or messages that happen during the course of a process.
* A timer intermediate event would be used to trigger the reminder after a set period (in this case,
48 hours).
* Why Not Other Options?:
* A. Data Object: Represents data stored or used by the process, not an event or action.
* B. Gateway: Used for decision points or branching paths, not for triggering events.
* D. Start Event: Marks the beginning of a process and cannot be used mid-process.
* References:
* Appian Documentation on BPMN Events: BPMN Events
Using an intermediate event ensures that the process can trigger the reminder at the right time, enhancing process automation and efficiency.
質問 # 42
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ACA100試験問題集、ACA100練習テスト問題：https://www.jpntest.com/shiken/ACA100-mondaishu
検証済みACA100問題集PDF資料 [2026年更新]：https://drive.google.com/open?id=1Xt4v_DBQobtHhmFivoOexCCwfWGkY4Ug