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Appian ACA100 認定試験の出題範囲：
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質問 # 43
During a development sprint, a new issue is identified and raised to the team.
What should you ask the Product Owner to do?
- A. Evaluate the severity of the issue and re-prioritize the sprint if needed
- B. Modify the sprint plan to swap a completed story with the new issue
- C. Add the new issue to the current sprint scope
- D. Add the new issue in the next sprint
正解：A
質問 # 44
During a development sprint, a new issue is identified and raised to the team.
What should you ask the Product Owner to do?
- A. Evaluate the severity of the issue and re-prioritize the sprint if needed
- B. Modify the sprint plan to swap a completed story with the new issue
- C. Add the new issue to the current sprint scope
- D. Add the new issue in the next sprint
正解：A
解説：
When a new issue is identified during a sprint, it is essential to evaluate its impact on the current sprint ' s goals and priorities. The Product Owner should assess the severity and importance of the issue. If it is critical, they may need to re-prioritize the sprint backlog and adjust the sprint scope accordingly. This approach ensures that the development team focuses on delivering the highest value to the project. Simply adding the issue to the current sprint or the next sprint without proper evaluation could disrupt the sprint ' s progress and lead to inefficiencies.
Reference: Appian Documentation - Agile Methodology in Appian Projects
質問 # 45
You need to invoke Appian interfaces from an existing web portal.
What is the preferred solution approach?
- A. Implement a custom UI instead of the Appian UI
- B. Implement an Appian Site
- C. Implement a headless solution approach
- D. Implement an embedded interface approach
正解：D
解説：
The preferred solution for invoking Appian interfaces from an existing web portal is to implement an embedded interface approach. Appian provides the ability to embed interfaces (such as forms or dashboards) within other web applications, allowing seamless integration and interaction with Appian functionality from within an existing portal.
* Embedded Interface Approach Overview:
* Appian interfaces can be embedded in other web applications using iframe technology or JavaScript, allowing users to interact with Appian processes without leaving the existing portal.
* This approach is ideal when the goal is to provide Appian functionality within a different user interface while maintaining the user experience of the existing portal.
* Why Not Other Options?:
* A. Appian Site: While Appian Sites provide a customized user interface within Appian, they do not integrate with external portals.
* C. Custom UI instead of Appian UI: Creating a custom UI bypasses the built-in capabilities of Appian, leading to increased development effort and complexity.
* D. Headless solution: A headless approach typically involves using Appian as a backend service without a user interface, which is not suitable for this requirement.
* References:
* Appian Documentation on Embedded Interfaces: Embedding Appian Interfaces Embedding Appian interfaces ensures a smooth integration of Appian capabilities within the existing web portal, enhancing user experience without disrupting the current workflow.
質問 # 46
You are part of a project team building an application for organizing and automating an approval process for purchase orders.
Each purchase order requires approvals from multiple users within the application, and these approvals are sequential (for example, User B receives an approval task after the completion of User A's approval task).
Your team is responsible for showing the approval step of each purchase order on its purchase order record.
Which Appian interface component should you use to best display the completed, current, and future approval steps for each purchase order?
- A. Org Chart Component
- B. Milestone Component
- C. Gauge Component
- D. Progress Bar Component
正解：B
質問 # 47
Which three use cases are good for Appian document storage capabilities?
- A. A customer needs to be able to edit the document within Appian and track the changes in real-time.
- B. A customer needs to be able to download documents to local machines from Appian.
- C. A customer needs to be able to upload documents from local machines into Appian.
- D. A customer needs to be able to automatically sync all the documents from a local machine to Appian.
- E. A customer needs to store documents without requiring third-party integrations.
正解：B、C、E
解説：
The correct choices are A, B, and C because they align with Appian's native document management model.
Appian defines any uploaded file as a document , and documents can be used either as application design assets or as workflow artifacts, such as invoices, attachments, resumes, or case files. Appian also supports document management through record types or folders , depending on whether the documents are created during application workflows or maintained as part of application design.
Option B is valid because Appian can store documents directly using knowledge centers, document folders, and document objects, without requiring a third-party repository. Appian documentation states that knowledge centers contain document folders and documents, and document folders are used to organize stored files.
Option C is valid because Appian's file upload component allows users to upload one or more files into Appian, with the target set to a folder, document, or record type. Option A is valid because Appian document folder permissions explicitly support viewing and downloading documents.
Option D is not a native storage use case; automatic desktop synchronization requires separate integration or sync tooling. Option E is also not appropriate because Appian stores and manages documents but is not a real- time collaborative document editor with tracked changes. Relevant topics: Document Management, Knowledge Centers, Document Folders, File Upload, Document Security, Records-Based Document Storage .
質問 # 48
You are part of an Agile team, and your responsibilities and attributes include:
- A. Appian Analyst
- B. Product Owner
- C. Solution Architect
- D. Scrum Master
正解：D
解説：
The correct role is Scrum Master . The responsibilities listed map directly to Scrum Master accountability in Agile delivery: removing team impediments, facilitating meetings and conversations, encouraging continuous improvement, reinforcing Agile principles, and helping the team maintain shared understanding of goals, scope, and product context. The Appian Certified Analyst exam objectives explicitly include recognizing
"roles and associated responsibilities of team members" and explaining Agile Scrum ceremonies within the Appian SDLC domain.
The Scrum Guide aligns closely with the scenario. It states that the Scrum Master serves the team by removing impediments, facilitating Scrum events, and coaching the organization in Scrum adoption; it also describes the Scrum Master's service to the Product Owner as ensuring that goals, scope, and product domain are understood by the Scrum Team.
The Product Owner owns value, prioritization, and backlog direction, but is not primarily responsible for facilitating Agile practices or removing impediments. The Solution Architect focuses on technical design decisions, while the Appian Analyst focuses on requirements, user stories, process understanding, and stakeholder translation. Relevant topics: Appian SDLC, Agile Roles, Scrum Ceremonies, Team Responsibilities, and Scrum Master Facilitation .
質問 # 49
Within the " initiate " phase, who is expected to lead and facilitate requirements gathering discussions?
- A. Appian Analyst
- B. Product Owner
- C. Testers
- D. Scrum Master
正解：A
解説：
During the " initiate " phase of a project, the Appian Analyst is expected to lead and facilitate requirements gathering discussions. The Appian Analyst works closely with stakeholders to understand business needs and translate them into technical requirements that the development team can implement.
* Role of Appian Analyst :
* The Appian Analyst acts as a bridge between business stakeholders and the development team.
* They are responsible for ensuring that the gathered requirements are clear, actionable, and aligned with the project goals.
* Why Not Other Options? :
* A. Scrum Master : Facilitates the Scrum process but does not lead requirements gathering.
* B. Product Owner : Prioritizes the backlog but often relies on the Analyst for detailed requirements gathering.
* C. Testers : Focus on verifying that the application meets the requirements but do not typically gather them.
:
Appian Community Success Guide: Roles in Appian Projects
The Appian Analyst plays a crucial role in the successful initiation of a project by ensuring that the requirements are well understood and documented.
質問 # 50
What are three of Appian ' s core capabilities?
- A. Designing effective user interfaces by combining available UI components
- B. Connecting to database management systems (e.g., Oracle, MySQL, Microsoft SQL Server)
- C. Accommodating applications that need to run completely offline
- D. Automating business processes with complex workflow
- E. Building highly-interactive reporting or data exploration applications
正解：A、B、D
解説：
Reference: Appian Documentation - Database Connections
Designing Effective User Interfaces by Combining Available UI Components (D): Appian provides a wide range of UI components that can be combined to design effective and user-friendly interfaces. This capability allows developers to create intuitive and interactive applications that meet user requirements. Reference:
Appian Documentation - User Interface Design
Automating Business Processes with Complex Workflow (E): Appian excels in automating business processes, especially those that involve complex workflows. Its workflow automation capabilities allow for the orchestration of tasks, approvals, and other process activities, making it a powerful tool for process-driven applications. Reference: Appian Documentation - Workflow Automation Note: Building highly-interactive reporting or data exploration applications (A) is possible in Appian, but it ' s not the platform ' s primary focus. Accommodating applications that need to run completely offline (B) is not one of Appian ' s core capabilities, as it is primarily designed for online, connected applications.
質問 # 51
Which is an accurate statement about application security?
- A. Every user must have an account created in Appian in order to develop, administer, and/or access an Appian application.
- B. Any user can develop and access an Appian application without an account. However, deployments cannot be done without an account.
- C. Admins require an account in Appian to use the Admin Console, while all other basic user actions can be done without an account.
- D. Developers require an account in Appian, while any users can access an Appian application without an account.
正解：A
解説：
In Appian, every user who needs to interact with the platform, whether for development, administration, or accessing applications, must have an account. This is a fundamental security measure to ensure that only authorized users can interact with the system.
* Appian Security Overview:
* Each user account in Appian has specific permissions based on roles, ensuring that users can only access what they are authorized to.
* This applies to all levels of interaction, from basic users to administrators and developers.
* Why Not Other Options?:
* A.Incorrect, as even basic users require accounts to access applications.
* C and D.Incorrect, as they suggest that certain actions can be performed without an account, which is not the case.
* References:
* Appian Security Guide: User Management and Security
Ensuring that all users have accounts is a critical aspect of maintaining security and control within the Appian environment.
質問 # 52
As an Appian Analyst, which activity are you responsible for during the "optimize" phase of a project?
- A. Structure an application support team
- B. Measure the impact of application release
- C. Build the deployment pipeline
- D. Conduct release planning
正解：B
質問 # 53
You are part of an Agile team, and your responsibilities and attributes include:
A keen understanding of the business, the customer, and the market
The ability to clearly express product backlog items
The ability to prioritize the backlog to optimize the value of what the team will deliver The ability to order the items in the product backlog to best achieve goals and missions.
What is your role name?
- A. Appian Analyst
- B. Sponsor
- C. Product Owner
- D. Scrum Master
正解：C
解説：
The responsibilities and attributes described are aligned with the role of a Product Owner in an Agile team.
The Product Owner is responsible for maximizing the value of the product resulting from the work of the development team. They have a deep understanding of the business, customer needs, and market trends, and they use this knowledge to manage and prioritize the product backlog.
* Role of Product Owner :
* Understanding the Business : The Product Owner must understand the business context to prioritize work that delivers the most value.
* Expressing Product Backlog Items : The Product Owner is responsible for defining and clearly expressing the items in the product backlog.
* Prioritizing and Ordering the Backlog : The Product Owner prioritizes and orders the backlog items to optimize the team ' s output and ensure alignment with business goals.
* Why Not Other Options? :
* A. Appian Analyst : While an Appian Analyst may have some similar responsibilities, the specific role of managing the product backlog and optimizing the value delivered by the team is the core responsibility of the Product Owner.
* B. Scrum Master : The Scrum Master facilitates the Scrum process but does not manage the product backlog.
* D. Sponsor : The Sponsor typically provides financial support and strategic direction but does not manage day-to-day product backlog activities.
:
Appian Community Success Guide: Roles in Agile Teams
The Product Owner role is crucial in ensuring that the development team is working on the most valuable features and that the product aligns with business and market needs.
質問 # 54
Which one of the following Appian object combinations allows you to directly access and use data from the Appian database?
- A. A process model that uses an Export to Excel smart service
- B. An expression rule with a query
- C. An expression rule with an integration call
- D. An interface object with an integration call
正解：B
解説：
In Appian, the combination of an expression rule with a query allows you to directly access and use data from the Appian database. Expression rules are used to define business logic, while queries are used to retrieve data from the database.
* Expression Rule with a Query :
* An expression rule can be used to execute a query against the Appian database to retrieve data.
* This combination allows you to filter, sort, and manipulate the data retrieved directly from the database within your application logic.
* The a!queryEntity() function is commonly used within an expression rule to fetch data from a specific entity in the database.
* Why Not Other Options? :
* A. An expression rule with an integration call : This option is used for retrieving data from external systems, not directly from the Appian database.
* C. A process model that uses an Export to Excel smart service : This is used for exporting data to Excel but does not directly access the database for querying purposes.
* D. An interface object with an integration call : This combination is also used for interfacing with external systems rather than directly accessing the Appian database.
* Implementation in Appian :
* Define an expression rule that uses a!queryEntity() to fetch data from a specific table or view in the Appian database.
* The query can be customized with filters, sorting, and paging to retrieve the exact data needed for the application.
:
Appian Documentation on Expression Rules: Expression Rules in Appian
Appian Query Entity Function: a!queryEntity() Function
質問 # 55
During requirement gathering for a new application, different stakeholders have conflicting priorities. As a result, the priority of the user stories is not clear for the development team.
What should the analyst do to help resolve the priority issue for the development team?
- A. Ask the Product Owner to manage their stakeholders' expectations and make the final decision on priorities.
- B. Ask the Scrum Master to manage their stakeholders' expectations and make the final decision on priorities.
- C. Approach stakeholders directly to set expectations and make the final decision on priorities.
- D. Work with the team to establish the priorities during the sprint.
正解：A
解説：
The correct answer is B because backlog prioritization is a Product Owner accountability, not an an alyst, Scrum Master, or development-team decision. Appian describes the Product Owner as the role responsible for representing business needs, serving as the single point of contact between the development team and the business, and prioritizing development requirements. The Analyst supports this role by helping convert business needs into actionable backlog items, but the Analyst does not own final priority decisions.
In Appian's delivery methodology, the backlog is explicitly prioritized by the Product Owner and estimated by the Development Team. During iteration planning, the Product Owner orders the backlog by priority, then the team estimates and selects work based on capacity and velocity. Therefore, when stakeholders disagree, the Analyst should escalate the conflict to the Product Owner, who is responsible for aligning stakeholder expectations and making the final prioritization decision.
Option A is incorrect because priorities should be resolved before sprint commitment. Option C is incorrect because the Scrum Master facilitates process, not business priority. Option D is incorrect because the Analyst may facilitate discussion but should not independently set final priorities. Relevant topics: Requirements Gathering, Product Owner Responsibilities, Backlog Prioritization, Stakeholder Management, Sprint Planning, and User Story Refinement .
質問 # 56
An organization wants to automate identification of its dissatisfied customers based on the ticket description and assign the appropriate team to provide a quick resolution.
What is the best way to auto-classify the dissatisfied customers as part of processing?
- A. Using a SAIL form
- B. Using a decision table
- C. Using a natural language connected system
- D. Using an image analysis connected system
正解：C
解説：
The organization aims to automate the identification of dissatisfied customers based on the ticket description.
To achieve this, leveraging natural language processing (NLP) capabilities is the most efficient method.
Appian provides connected systems that allow integration with external NLP services. These services can analyze text data (such as ticket descriptions) to determine the sentiment or classify the text into predefined categories (like "dissatisfied customer").
* Natural Language Connected System:
* Appian can integrate with third-party NLP platforms such as Google Cloud Natural Language, AWS Comprehend, or Azure Text Analytics via connected systems.
* These services analyze the text provided in the ticket description to detect sentiment, keywords, or specific categories indicating dissatisfaction.
* Based on the analysis, the system can automatically assign the appropriate team to handle the case.
* Why Not Other Options?:
* B. Decision Table: While decision tables are useful for rule-based decisions, they are not suitable for interpreting unstructured text like ticket descriptions.
* C. Image Analysis Connected System: This option is irrelevant as the task involves text processing, not image analysis.
* D. SAIL Form: SAIL forms are primarily used for user interface creation and are not intended for text analysis or classification.
* Implementation in Appian:
* Create a connected system to integrate with the chosen NLP service.
* Configure the NLP service to analyze the text data and return the sentiment or classification results.
* Based on the results, use process models to route the ticket to the appropriate team for resolution.
* References:
* Appian Documentation on Connected Systems: Appian Connected Systems
* Appian Community Success Guide:Appian Delivery Methodology
* Third-Party NLP Services Integration: Google Cloud NLP Documentation
質問 # 57
You are working with a Product Owner who is not familiar with user story creation. You need to assist them in labelling the stories.
Match the label to the appropriate user story. Each label will be used once.
正解：
解説：
Explanation:
This question tests story categorization, which is explicitly part of the Appian Certified Analyst exam objective: candidates must be able to "categorize user stories and collect appropriate requirements based on categorization." The contract-template story is Document generation because the business value is producing a repeatable client contract from a standard template; Appian documentation describes templates that users can select to generate documents in a guided flow. The 24/7 access story is User Experience because it concerns when and how a user can access the application, not analytics or external data exchange; Appian Sites and user experience capabilities focus on giving users quick access to pages, tasks, and information. The profitability-by-region story is Reporting because it requires visualizing business performance data to support decisions; Appian dashboards are used to display charts, grids, and KPIs. The government-company-lookup story is Integration because it requires connecting to an external system to retrieve data; Appian HTTP integrations are designed to connect to external systems and receive responses.
質問 # 58
When writing a user story, which statement best represents the standard format?
- A. " As an Investor, I want to see a summary of my investment accounts so that I can decide where to focus my attention. "
- B. " As a user, I want the application to integrate with 3rd party systems. "
- C. " As a marketing manager, I want reports on my client base so that I can access them via a dashboard. "
- D. " As a user, I want to delete a photo and upload a new one. "
正解：A
解説：
The standard format for writing user stories follows a specific structure: " As a [role], I want [goal] so that
[benefit]. " This format ensures that the user story captures who the user is, what they want to achieve, and why it is important.
* User Story Format :
* Role : The user role that is relevant to the story.
* Goal : The specific action or feature the user desires.
* Benefit : The reason why this feature or action is valuable to the user.
* Example Explanation :
* The correct example, " As an Investor, I want to see a summary of my investment accounts so that I can decide where to focus my attention, " perfectly fits the standard format. It specifies the user role (Investor), the goal (seeing a summary of accounts), and the benefit (deciding where to focus attention).
* Why Not Other Options? :
* A and D lack clarity on the benefit or the user ' s role, making them less effective as user stories.
* B is close but is more detailed than the standard format, making it less concise.
:
Appian Agile Practices Guide: Writing Effective User Stories
Using the standard format for user stories helps ensure that the development team clearly understands the user
' s needs and the value of the feature being requested.
質問 # 59
A case management tool needs intelligent and automated routing of many different complex case types, based on free text descriptions from external users.
What is the best way to implement this requirement?
- A. Build in a review task for a user to evaluate and route accordingly
- B. Integrate with a natural language processing system to categorize the user's needs and route accordingly
- C. Integrate with a translation service to route accordingly
- D. Use the find functions to search for certain keywords in the text body and route accordingly
正解：B
解説：
For intelligent and automated routing of complex case types based on free text descriptions, integrating with a Natural Language Processing (NLP) system is the most effective solution. NLP can analyze the free text, understand the context, and categorize the cases based on the content, enabling automated and accurate routing.
* NLP System Integration Overview :
* NLP systems can process and understand human language in text form, identifying key phrases, sentiments, and categories.
* By integrating with an NLP service, Appian can automatically route cases to the appropriate department or user based on the analysis of the text provided by external users.
* This approach reduces the need for manual review and ensures that cases are handled efficiently and accurately.
* Why Not Other Options? :
* A. Manual Review Task : This does not automate the process and relies on human intervention, which can be time-consuming and prone to error.
* B. Find Functions for Keyword Search : This approach is limited to exact matches and lacks the sophistication needed to understand complex language and context.
* C. Translation Service Integration : While useful for language translation, it does not offer the categorization and routing capabilities needed for this use case.
:
Appian Documentation on NLP Integration: NLP in Appian
Integrating an NLP system with Appian ensures that complex cases are categorized and routed with high accuracy, improving the efficiency and effectiveness of case management.
質問 # 60
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