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質問 14
To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?
- A. \Avaya\Oceana\Oceana\Backup And Restore\Backup.exe
- B. \Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe
- C. \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe
- D. \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe
正解: A
質問 15
While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?
- A. Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
- B. Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.
- C. Check the Port Distribution and confirm if the Experience Portal channels are In-service.
- D. Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
正解: B
質問 16
To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)
- A. CS TOOL
- B. SERVICE MAP
- C. Web Browser
- D. POSTMAN
正解: A,C
質問 17
A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?
- A. Omni store DB Database Backup
- B. Omni store DB Controller Data Store
- C. UCM Data Collector Database Backup
- D. UCA Store Service Database Backup
正解: B
質問 18
During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?
- A. Choose Import Mode: Initial (only for Initial synchronization)
- B. Choose Import Mode: (renew for renewing synchronization)
- C. Choose Import Mode: Initial (run every time for synchronization)
- D. Choose Import Mode: Sync (run every time for synchronization)
正解: D
質問 19
When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?
- A. /var/log/Avaya/dcm/event.log
- B. /var/log/Avaya/cs/evenUog
- C. /var/log/Avaya/eventing/attivemq.log
- D. /vat/log/Avaya/services/event.log
正解: C
質問 20
While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?
- A. CustomerControllerService
- B. WAlMRestService
- C. ORCRestService
- D. AgentControllerService
正解: C
質問 21
During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?
- A. Omni channel Database
- B. ORC
- C. Agent Controller
- D. Email Manager
正解: D
質問 22
A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?
- A. In the System Manager on the Server Management
- B. In the System Manager on the Server Administration under Backup and Restore Job Status
- C. In the System Manager on the Avaya Breeze
- D. In the System Manager on the Cluster Administration under Backup and Restore Job Status
正解: B
質問 23
Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?
- A. UAC, Agent Workspaces and Omnichannel
- B. UAC, Email Snap-In and Omnichannel DB
- C. UAC and Omnichannel DB
- D. UCM Spaces, UAC, and Agent Workspaces
正解: B
質問 24
Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?
- A. VO - Web Voice
- B. VO - 'PSTN' Voice
- C. VO - Video
- D. VO - "VoIP" call
正解: B
質問 25
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)
- A. /var/log/Avaya/dcm/pu/CallServerConnector
- B. /var/log/Avaya/dcm/pu/AgentControllerService
- C. /var/log/Avaya/services/CallServerConnector
- D. /var/log/Avaya/services/CustomerControllerService
正解: C,D
質問 26
If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?
- A. Avaya Oceana Workspaces does not require UAC authorization while logging in.
- B. Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
- C. Avaya Oceana Workspaces requires LDAP Authentication while logging in.
- D. Avaya Oceana Workspaces relies on CM for authentication and authorization.
正解: C
質問 27
A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?
- A. /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
- B. /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
- C. /var/log/Avaya/dcm/pu/CSCService/CSCService.log
- D. /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
正解: B
質問 28
For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?
- A. WorkReque$tID=ContextStoreID and ContactlD=UClD
- B. WorkRequestID=ContextStoreID-UCID=ContactID
- C. WorkRequestID=CustomerID=UClD=ContactID
- D. WorkRequestID=RouteRequestID=ContactID
正解: B
質問 29
Which statement correctly describes the Avaya Oceana Monitor?
- A. It provides a single location to view the status of the UAC Oceana component.
- B. It provides a single location to view the status of each supported Oceana component.
- C. It provides a single location to view the status of Cluster1 components.
- D. It provides a single location to view the status of the UCM Oceana component.
正解: B
質問 30
Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 - Response is ("accounts":
[("messageService":"SMS","name":"smsdemo","url":"www.pass4test.com","apiId":"1","apiPasswo rd":"","extral":"","extra2":"","capabilities":[("type":"TEXT","maximumLength":160)],"identities":[("i dentifier":"01715123456")])]) Which component and log file contains log messages of this kind?
- A. ORCRestService PU Log file
- B. CustomerControllerService PU Logs file
- C. MessagingSetvice Service Log file
- D. SMSVendotSnapin Service Log file
正解: A
質問 31
Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?
- A. Engagement Designer (ED)
- B. Call Server Connector (CSC)
- C. Unified Collaboration Administration (UCA)
- D. Unified Collaboration Model (UCM)
正解: C
質問 32
A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?
- A. By default all the errors are highlighted in Kibana.
- B. Add a custom filter type error, and then add this filter in selection criteria.
- C. Under Filters, choose the level, and then select Add Filter Error.
- D. Set the login level to FINE to see error messages.
正解: B
質問 33
Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?
- A. DNIS Number
- B. Contextld
- C. Caller ID
- D. WorkRequestID
正解: B
質問 34
Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?
- A. It should match the Communication Manager host name.
- B. It should match the Switch Connection Name in the AES server.
- C. It should match the Communication Manage FQDN.
- D. It should match the Communication Manager IP address.
正解: B
質問 35
In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)
- A. Agent Browser logs
- B. PU Logs
- C. Provider Logs
- D. Service Logs
- E. System Logs
正解: A,D
質問 36
When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)
- A. Context ID
- B. Call Ref ID
- C. Call ID
- D. Session ID
- E. UCID
正解: A,E
質問 37
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