78950X試験問題集でPDF問題とテストエンジン
78950X問題集で必ず試験合格させる
質問 37
Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)
- A. Service Factor
- B. Short call
- C. Display
- D. Service Level
正解: B,C
質問 38
Which statement about the Avaya SIP Sleuth is true?
- A. It is a separate downloadable application that runs on a local workstation PC.
- B. It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).
- C. It is a pre-installed application found under Contact Center Common Utilities.
- D. It must be downloaded and run from the AMS element manager.
正解: D
質問 39
Refer to the exhibit.
What does the Mailbox status relate to?
- A. The connection with the multimedia database is established.
- B. The connection with the web communication server is established.
- C. The connection with the recipient mailbox is established.
- D. The connection with the multimedia system is established.
正解: C
質問 40
Which statement about the value of a global variable Is true?
- A. It can be changed during a call using the assign command in a script.
- B. It can only be changed by deleting and re-entering it.
- C. It can be changed during a call if It is flagged as a wild variable.
- D. It can only be changed in the variable editor.
正解: B
質問 41
What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)
- A. The signed certificate needs in .pern format then imported into IP Office.
- B. CA server used to generate the signed certificate must be an SMGR based Private CA.
- C. The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP Office.
- D. Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.
- E. Use CA server Public or Private to generate the signed certificate.
正解: B,D,E
質問 42
For which operation is the Outbound Mail Handler component of the Email Manager responsible?
- A. Applying the rules engine to determine what skillset to queue the contact to
- B. Logging into the corporate email server and sending the auto-reply
- C. Retrieving email messages from the corporate email server
- D. Saving email attachments to the appropriate folder
正解: A
質問 43
Which two parameters does the Avaya Aura Media Server (AAMS) default locale setting control? (Choose two.)
- A. The language for the User Interface
- B. The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts
- C. The keyboard requirements
- D. The locale used for default prompts and announcements
正解: A,D
質問 44
To reduce implementation time, the partner has prepared the customer/partner supplied server in advance, and plans to complete the configuration at the customer's site. The partner has pre-installed Windows, and the Avaya Contact Center Select (ACCS) software, but without running the ignition Which deployment type does this represent?
- A. Trunkey option
- B. DVD option
- C. Hardware Appliance option
- D. Software Appliance option
正解: A
質問 45
Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.
What is causing this problem?
- A. The IP Office Short Code is not configured under the IP Office Server node.
- B. The control directory number is not acquired.
- C. The master script is not activated.
- D. No agents are logged into any ACCS skillsets.
正解: D
質問 46
Which type of activity code requires skillsets to be assigned?
- A. Activity code
- B. Not Ready Reason code
- C. Walk Away Reason code
- D. Post Call Processing Reason code
正解: A
質問 47
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?
- A. The Multimedia Contact Manager
- B. The CCMA
- C. The E-mail Manager
- D. The outbound campaign Management Tool
正解: B
質問 48
Which statement about the Orchestration Designer Treatment block is true?
- A. It is used to offer the caller a selection prompt.
- B. It is used to play re-assurance messages to the caller.
- C. It is used to connect the caller to voice mail.
- D. It is used to play music to the caller.
正解: C
質問 49
Which type of application variables are used to reference the sample prompts?
- A. MUSIC type variables
- B. RAN type variables
- C. LANGUAGE type variables
- D. STRING type variables
正解: D
質問 50
What are the two locations where a historical report can be saved? (Choose two.)
- A. In the Private Report Templates folder
- B. In the Scheduled Events folder
- C. In a Group folder
- D. In the Public Report Templates folder
正解: A,C
質問 51
Where are the media files that provide music and recorded announcements to contact center applications stored?
- A. The Avaya Contact Center Select (ACCS) contact center system
- B. The Avaya Aura Media Server (AAMS) from Communication Manager (CM)
- C. The IP Office voice mail system
- D. The Avaya Aura Media Server (AAMS) dedicated for Avaya Contact Center Select (ACCS)
正解: A
質問 52
For an Avaya Contact Center Select (ACCS) Software Appliance deployment, where is the Windows Operating System license obtained?
- A. It is not required for a VMware deployment.
- B. It is included in the Avaya Contact Center Select Software Appliance
- C. It is downloaded from PLDS.
- D. It is supplied by the customer.
正解: D
質問 53
Which two statements about Thick Provisioning are true? (Choose two.)
- A. It allows the Software Appliance image to be deployed faster.
- B. It improves hard disk performance.
- C. It prevents over allocation of hard disk resources.
- D. It requires less disk space overall than Thin Provisioning.
正解: C,D
質問 54
Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a installations?
- A. Security Settings
- B. IP Office
- C. Multimedia
- D. Licensing
正解: B
質問 55
Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into interval, daily, weekly, and monthly summaries.
If the current time is 8:05 AM, when could the first interval report be created that would include current activity?
- A. After 9:00 AM
- B. Any time after 8:05 AM
- C. After midnight
- D. After 8:15 AM
正解: A
質問 56
What is the correct URI format for a controlled directory number 3200?
- A. sip:3200.sip.avaya.com
- B. 3200@sip:avaya.com
- C. sip:[email protected]
- D. sip:3200@sip:avaya.com
正解: D
質問 57
Which statement about the function of the Access Class In Access and Partition Management Is true?
- A. Access Classes will be used to limit a user to specific report groups.
- B. The Access Class will prevent a user from modifying skillset properties.
- C. The Access Class will be used to limit the user to report on specific contact center agents.
- D. An Access Class will limit the Launchpad links a user may access.
正解: A
質問 58
Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?
- A. IP Office System Status
- B. IP Office Web Manager
- C. ACCS, Configuration component
- D. ACCS, Contact Center Manager component
正解: A
質問 59
Which Avaya Contact Center Select (ACCS) component provides intelligent call routing, manages functions such as logic for contact processing, contact treatment, contact handling, contact presentation, and the accumulation of data into historical and real-time databases?
- A. CCT
- B. CCMS
- C. CCMA
- D. CCMM
正解: D
質問 60
When creating custom announcements for application flows and scripts, in which format should they be created?
- A. VBK files
- B. WAV files
- C. MP3 files
- D. MP4 files
正解: C
質問 61
Which two tools are used to configure the email servers In Avaya Contact Center Select (ACCS)? (Choose two.)
- A. The outbound component of the ACCS Launchpad
- B. The ACCS Multimedia administration component
- C. The ACCS Ignition Wizard
- D. The Configuration component of the ACCS Launchpad
正解: B,C
質問 62
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