ISO-IEC-20000-Foundation問題集PDFで100%合格保証付き
ISO-IEC-20000-Foundationブレーン問題集でリアル試験最新問題2025年03月26日には55問題
PECB ISO-IEC-20000-Foundation 認定試験の出題範囲：
| トピック | 出題範囲 |
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| トピック 2 |
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| トピック 3 |
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質問 # 27
Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?
- A. Information, suppliers, and work areas
- B. Technical, work areas, and service desk
- C. Financial, suppliers, and service desk
- D. Technical, information, and financial
正解：D
質問 # 28
What do the principles Adapt and Adopt mean?
- A. Adapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices
- B. Adapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard
- C. Adapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way
- D. Adapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance
正解：A
質問 # 29
How should service requests be handled according to ISO/IEC 20000-17?
- A. Record, classify, escalate, close
- B. Record, prioritize, resolve, close
- C. Prioritize, escalate, resolve, close
- D. Record, prioritize, fulfill, close
正解：D
質問 # 30
Which event is NOT part of the definition of an incident?
- A. An event that has NOT yet impacted the service to the customer
- B. An unplanned interruption to a service
- C. A request for access to a service
- D. A reduction in the quality of a service
正解：C
質問 # 31
at is the difference between a nonconformity and an observation?
- A. A nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor
- B. They identify different levels of defect, and if either of them are identified during an audit then certification ^ CANNOT be granted
- C. They are different names for the same thing
- D. A nonconformity identifies that a requirement is NOT being correctly met, whereas an observation identifies a recommendation for improvement
正解：D
質問 # 32
What is the purpose of information security controls?
- A. To control access to the services
- B. To enforce the information security policy
- C. To monitor information security incidents
- D. To address identified information security risks
正解：D
質問 # 33
What does ISO/IEC 20000-1 specify?
- A. Guidance on the application of service management systems
- B. Best practice guidelines for service management
- C. The requirements for a service management system
- D. A methodology for ensuring that service management operates at the least possible cost
正解：C
質問 # 34
How many years is an ISO/IEC 20000-1 certificate valid for the Certification scheme?
- A. Two
- B. Five
- C. Three
- D. One
正解：C
質問 # 35
ISO/IEC 20000-1 can be applicable to a service provider:
- A. Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements
- B. Only if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements
- C. Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements
- D. Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements
正解：A
質問 # 36
What is the relationship between ITIL and ISO/IEC 20000?
- A. They are aligned
- B. They have similar management systems
- C. Both use the same Plan-Do-Check-Act methodology
- D. ISO/IEC 20000 is based on ITIL
正解：B
質問 # 37
During an audit, what is an observation?
- A. A conformity where there is an opportunity for improvement
- B. A finding against an area which is NOT in the scope of the standard
- C. A recommendation that has to be actioned
- D. A non-fulfillment of a requirement
正解：A
質問 # 38
Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?
- A. Surveillance audit
- B. Recertificat ion audit
- C. Gap analysis audit
- D. Internal audit
正解：A
質問 # 39
To which other process is service design and transition most related?
- A. Change management
- B. Continual improvement
- C. Asset management
- D. Incident management
正解：A
質問 # 40
How are ISO/IEC 20000 Parts 1, 2, and 3 used?
- A. A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3
- B. It is mandatory for a service provider to conform to all parts of the standard
- C. Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way
- D. Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider
正解：C
質問 # 41
Which statement about the use of technology and tools to achieve and maintain certification is correct?
- A. Any tools used shall be listed on the ISO catalogue of approved tools
- B. The data reported from the tools can be used to provide evidence for audits
- C. The use of technology is mandatory
- D. The technology and tools used shall be assessed during the audits
正解：B
質問 # 42
Identify the missing words in the following sentence.The definition of service request is "a request for information, advice, [ ??? ] or a pre-approved change".
- A. proposal for a new service
- B. access to a service
- C. change of scope
- D. update to a configuration item
正解：B
質問 # 43
Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?
- A. A list of service level targets agreed with the service provider organization
- B. A contract agreed with the customers
- C. A contract agreed with the service provider organization
- D. A list of service level targets agreed with the customers
正解：C
質問 # 44
What is the value of good service management?
- A. ensures people to comply with service level agreements (SLAS) using documented information
- B. It offers prescriptive guidance that allows the organization to create efficient processes.
- C. It provides a structure for service provisioning that can be adapted to the culture of the organization
- D. It allows an organization to be certified, which always adds value for the business
正解：D
質問 # 45
One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?
- A. Service desk
- B. Release and deployment management
- C. Change management
- D. Configuration management
正解：C
質問 # 46
A transport company with 1500 laptops, received many requests for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?
- A. Service level management
- B. Service availability management
- C. Configuration management
- D. Capacity management
正解：D
質問 # 47
What kind of request would qualify as a service request?
- A. A billing inquiry
- B. A request to terminate a subscription
- C. A request for a design change
- D. A request for information
正解：D
質問 # 48
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