EX0-001 無料問題集「EXIN ITIL Foundation (syllabus 2011)」

（A）Assisting in the design of the application

（B）Deciding whether to buy or build an application

（C）Ensuring that the correct skills are available to manage the infrastructure

（D）Providing guidance to IT Operations about how best to manage the application

（A）Technical management

（B）Urgent change board

（C）Emergency change advisory board

（D）Urgent change authority

（A）The service level agreement (SLA)

（B）The IT service plan

（C）The problem record

（D）The availability management information system

（A）Escalation

（B）Prioritization

（C）Detection

（D）Categorization

（A）Only resources and capabilities needed

（B）Only requirements needed and agreed

（C）Only capabilities needed and agreed

（D）Requirements, resources and capabilities needed and agreed

（A）Prioritization

（B）Logging

（C）Categorization

（D）Closure

（A）To underscore the importance of services in the global economy

（B）To provide detailed specifications for the design of IT services

（C）To transform Service Management into a strategic asset

（D）To design and build processes that will meet business needs

（A）Services and Infrastructure

（B）Utility and Warranty

（C）Resources and Capabilities

（D）Applications and Infrastructure

（A）1, 2 and 4 only

（B）1, 2 and 3 only

（C）2, 3 and 4 only

（D）All of the above

（A）To establish trends for use in problem management and other IT service management (ITSM) activities

（B）To identify whether the user is entitled to log an incident for this particular service

（C）To enable the incident management database to be partitioned for greater efficiency

（D）To ensure service levels are met and breaches of agreements are avoided

（A）Calls to the service desk to register standard changes

（B）Software to allow programmers to debug code

（C）A software update downloaded automatically to all laptops in an organization

（D）Menu-driven range of facilities used to access service requests

（A）To manage access to the Service Desk

（B）To provide security staff for Data Centers and other buildings

（C）To manage the right to use a service or group of services

（D）To manage access to computer rooms and other secure locations

（A）A change that correctly follows the required change process

（B）A pre-authorized change that has an accepted and established procedure

（C）A change that is made as the result of an audit

（D）A change to the service provider's established policies and guidelines

（A）Any detectable or discernible occurrence that has significance for the management of the IT infrastructure

（B）An unplanned interruption to an IT service or a reduction in the quality of an IT service

（C）Reducing or eliminating the cause of an incident or problem

（D）The unknown cause of one or more incidents that have an impact on an IT service

（A）Act

（B）Do

（C）Plan

（D）Co-ordinate