リアルGenesys GCP-GC-IMP試験問題集には正解52問題と解答があります
有効なGCP-GC-IMPテスト解答とGenesys GCP-GC-IMP試験PDF問題を試そう
質問 19
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
- A. Core Services
- B. Application Services
- C. Communication Services
- D. Public Interface Services
正解: A
質問 20
What are the ways that you can place a call through Genesys Cloud? (Choose two.)
- A. Use the Make Call button.
- B. Use the Call History.
- C. Use the built-in Dialpad.
- D. Use the .NET Client.
正解: B,C
質問 21
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
- A. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
- B. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
- C. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
- D. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
正解: B
質問 22
Which of the following statements are true? (Choose two.)
- A. You can view both protocol and media capture logs.
- B. You cannot view either type of log file.
- C. You can view protocol capture logs but not media capture logs.
- D. Media capture logs can be read only with the support of customer care.
正解: C,D
質問 23
Which statements are true regarding the role of Designated Contacts? (Choose three.)
- A. Designated Contacts are the only people within an organization with access to the Resource Center.
- B. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
- C. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
- D. Designated Contacts provide the first level of support for their organization.
- E. Designated Contacts are the only people within the organization who may contact and work with support.
正解: A,D,E
質問 24
Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)
- A. You must have Admin rights for Genesys Cloud
- B. You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
- C. You must have the basic profile data for the users at the new location.
- D. You must know what groups to create for the new location.
- E. You must have images of all the users located at the new location.
正解: A,B
質問 25
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 0
- B. 1
- C. 2
- D. 3
正解: D
質問 26
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
- A. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
- B. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
- C. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
- D. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
正解: D
質問 27
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The Hardware ID (MAC address)
- B. The Base Settings
- C. The phone name
- D. The phone model
正解: B
質問 28
What additional functionality does Communicate brings to Genesys Cloud?
- A. Directory capabilities, such as advanced search, profiles, and keyword searching.
- B. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
- C. Knowledge base features, such as FAQs and Communities.
- D. Call center features such as ACD and scripting.
正解: C
質問 29
Calling Name and Address can be overridden.
- A. True
- B. False
正解: A
質問 30
Which feature is used to share a document of size 1 GB size through chat?
- A. Workspace sharable link
- B. Add web links
- C. Drag and Drop
- D. Attach Button
正解: A
質問 31
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT.
- A. Configure a trunk
- B. Assign the Edge to a Site
- C. Associate the network interface
- D. Authenticate the Edge
- E. Create an Edge Group
- F. Configure the Edge Connectors
- G. Create a Site
正解: A
質問 32
Where can you add the preconfigured settings of the phones?
- A. Admin > Telephony > Phone Management > Calls
- B. Admin > Telephony > Phone Management > Phones
- C. Admin > Telephony > Phone Management > Base Settings
正解: C
質問 33
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
- A. No
- B. Yes
正解: B
質問 34
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
- A. The profile information can be used to keep LinkedIn information updated.
- B. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
- C. The education information can be verified against the human resources database.
- D. When employees have free time, they can review biographies of their peers.
正解: B
解説:
Explanation
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information.
質問 35
Where should the WAN interface of the Edge appliance connect?
- A. A network segment that has access to your internal LAN.
- B. A network segment that has outbound access to the public Internet.
- C. A network segment that is not accessible to the public Internet.
- D. A network segment connected directly to Customer Care.
正解: B
解説:
Reference:
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質問 36
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .
- A. Assign the Edge to a Site
- B. Associate the network interface
- C. Configure the Edge Connectors
- D. Authenticate the Edge
- E. Create an Edge Group
- F. Configure a trunk
- G. Create a Site
正解: C
質問 37
Which button would you click to mute yourself when on a call?
- A. Phone with down arrow
- B. Vertical bars
- C. Drop-down arrow
- D. Dialpad
- E. Microphone
正解: E
質問 38
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GCP-GC-IMP試験問題と有効なGCP-GC-IMP問題集でPDF：https://www.jpntest.com/shiken/GCP-GC-IMP-mondaishu