[更新されたのは2022年]Genesys GCP-GC-IMP問題準備には無料サンプルのPDF
2022年最新の認定サンプル問題GCP-GC-IMP問題集と練習試験合格させます
質問 16
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A. Genesys Cloud 1
- B. Genesys Cloud 2
- C. Genesys Cloud 3
- D. Genesys Cloud 4
正解: C
質問 17
Which architectural approach is used to develop a single application as a suite of small services?
- A. Genesys Cloud Salesforce Architecture
- B. Microservices Architecture
- C. Single Core Architecture
- D. Monolithic Architecture
正解: B
質問 18
What additional functionality does Communicate brings to Genesys Cloud?
- A. Knowledge base features, such as FAQs and Communities.
- B. Call center features such as ACD and scripting.
- C. Directory capabilities, such as advanced search, profiles, and keyword searching.
- D. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
正解: D
質問 19
Which protocol is used for transporting Digitized Audio?
- A. TCP
- B. UDP
- C. SIP
- D. RTP
正解: C
質問 20
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization Settings > Settings
- B. Admin > Account Settings > Organization
- C. Admin > Account Settings > Organization Settings
正解: C
質問 21
Where can you add the preconfigured settings of the phones?
- A. Admin > Telephony > Phone Management > Calls
- B. Admin > Telephony > Phone Management > Base Settings
- C. Admin > Telephony > Phone Management > Phones
正解: B
質問 22
How many types of groups are there by default?
- A. 0
- B. 1
- C. 2
- D. 3
正解: A
質問 23
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization
- B. Admin > Account Settings > Organization Settings
- C. Admin > Account Settings > Organization Settings > Settings
正解: C
質問 24
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
- A. No
- B. Yes
正解: B
質問 25
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT.
- A. Create a Site
- B. Authenticate the Edge
- C. Assign the Edge to a Site
- D. Associate the network interface
- E. Create an Edge Group
- F. Configure the Edge Connectors
- G. Configure a trunk
正解: G
質問 26
When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?
- A. It should be connected to a network segment that has outbound access to the public Internet.
- B. It should be connected to the same network segment that the Bridge server is on.
- C. It should be connected to a different network segment that has access to your company intranet.
正解: A
質問 27
Where can you find people in your organization and add external contacts to the organization?
- A. Documents
- B. Directory
- C. Activity
- D. Location
正解: B
質問 28
Which protocol is used for transporting Digitized Audio?
- A. UDP
- B. SIP
- C. TCP
- D. RTP
正解: A
質問 29
Which statements are true regarding the role of Designated Contacts? (Choose three.)
- A. Designated Contacts are the only people within an organization with access to the Resource Center.
- B. Designated Contacts are the only people within the organization who may contact and work with support.
- C. Designated Contacts provide the first level of support for their organization.
- D. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
- E. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
正解: A,B,C
質問 30
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
- A. Add a priority of "high" to this document.
- B. Number the documents in such a way that this one appears at the top of the list.
- C. Add meaningful tags to the document.
- D. Make sure you name the document in a way that is easy to search for.
正解: C
質問 31
To assign extensions to users, you must first
- A. Assign the extension to the user's phone.
- B. Buy the extension number from the carrier.
- C. Add the extension to the dial plan.
- D. Create a pool of extensions.
正解: D
質問 32
Calling Name and Address can be overridden.
- A. True
- B. False
正解: A
質問 33
Which feature is used to share a document of size 1 GB size through chat?
- A. Workspace sharable link
- B. Add web links
- C. Drag and Drop
- D. Attach Button
正解: A
質問 34
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 0
- B. 1
- C. 2
- D. 3
正解: C
質問 35
Which of the following statements are true? (Choose two.)
- A. Media capture logs can be read only with the support of customer care.
- B. You cannot view either type of log file.
- C. You can view both protocol and media capture logs.
- D. You can view protocol capture logs but not media capture logs.
正解: A,C
質問 36
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