最適な練習法にはITIL ITIL-Foundation問題集で素晴らしいITIL-Foundation試験問題PDF
更新された検証済みの合格させるITIL-Foundation試験リアル問題と解答
ITIL Foundation認定試験は、ITILフレームワーク、その重要な概念、およびITILサービスライフサイクルの5つの段階に関する候補者の理解を評価するように設計されています。試験は40の複数選択の質問で構成され、合格スコアは65％以上です。この試験はいくつかの言語で利用でき、認定されたテストセンターでオンラインまたは対面で撮影できます。
質問 # 170
The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?
- A. Business vision
- B. Customer assets
- C. Business activity
- D. Customer perceptions
正解：A
質問 # 171
Which stage of service lifecycle has the purpose of aligning IT services with the changing business needs by identifying improvements to IT services?
- A. Service design
- B. Service operation
- C. Service strategy
- D. Continual service improvement
正解：D
質問 # 172
Remediation planning is BEST described in which of the following ways?
- A. Planning how to compensate a user for a failed change
- B. Planning how to advise the change requestor of a failed change
- C. Planning how to recover the cost of a change
- D. Planning the steps required to be taken if a change is unsuccessful
正解：D
質問 # 173
Which one of the following is the BEST description of a relationship in service asset and configuration management?
- A. Defines how version numbers should be used in a release
- B. Describes how the configuration items (CIs) work together to deliver the services
- C. Defines which software should be installed on a particular piece of hardware
- D. Describes the topography of the hardware
正解：B
質問 # 174
What is the BEST definition of a definitive media library?
- A. It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected
- B. It is a secure library in which the latest versions of authorized software items are stored and protected
- C. It is a structured document with definitive information regarding all live IT services, including those available for deployment
- D. It is a set of tools and databases that is used to manage knowledge, information and data
正解：A
質問 # 175
Which is an objective of the service design lifecycle stage?
- A. To create and maintain a portfolio of quantified services
- B. To ensure that all service design activities use the minimum amount of resources
- C. To monitor service level targets as agreed in service level agreements
- D. To embed continual service improvement (CSI) in all service design activities
正解：D
解説：
Explanation
http://www.greycampus.com/opencampus/itil-foundation/introduction-about-service-design
質問 # 176
Where should the following information be stored?
1. The experience of staff
2. Records of user behaviour
3. Supplier's abilities and requirements
4. User skill levels
- A. A configuration management database (CMDB)
- B. The service portfolio
- C. The change schedule
- D. The service knowledge management system (SKMS)
正解：D
質問 # 177
Which statement about Business Cases is TRUE?
- A. Business Cases should focus on both the financial and non-financial impacts of the proposed project or service
- B. Business Cases should focus on only the non-financial business impacts of the proposed project to secure proper high-level management support
- C. Business Cases should focus on only the financial impacts of the proposed project to secure support and funding
- D. Business cases should only focus on how the proposed project can lower costs and improve customer satisfaction, listing measures and targets
正解：A
質問 # 178
Hierarchic escalation is BEST described as?
- A. Failing to meet the incident resolution times specified in a service level agreement
- B. Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
- C. Notifying more senior levels of management about an incident
- D. Passing an incident to people with a greater level of technical skill
正解：C
質問 # 179
The BEST description of an incident is:
- A. An unplanned disruption of service unless there is a backup to that service
- B. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
- C. An unplanned interruption to service or a reduction in the quality of service
- D. Any disruption to service whether planned or unplanned
正解：C
質問 # 180
With which process is problem management likely to share categorization and impact coding systems?
- A. Capacity management
- B. IT service continuity management
- C. Incident management
- D. Service asset and configuration management
正解：C
質問 # 181
Which statement about the service portfolio is TRUE?
- A. It represents all resources presently engaged or being released in various stages of the service lifecycle
- B. It is an integral part of the service catalogue
- C. It allows the organization unlimited resources when planning for new service deployments
- D. The service portfolio includes all services except those managed by third parties
正解：A
質問 # 182
Which of the following is NOT an objective of Continual Service Improvement?
- A. Improve the cost effectiveness of IT services without sacrificing customer satisfaction
- B. Conduct activities to deliver and manage services at agreed levels to business users
- C. Identify activities to improve the efficiency of service management processes
- D. Review and analyze Service Level Achievement results
正解：B
質問 # 183
What is the type of notification that should be sent when a threshold has been reached, something has changed or a failure has occurred?
- A. A request for change
- B. An emergency change
- C. An alert
- D. An emergency event
正解：C
質問 # 184
Which process analyses services that are no longer viable and when they should be retired?
- A. Service level management
- B. Business relationship management
- C. Service portfolio management
- D. Change management
正解：C
質問 # 185
A process owner has been identified with an "I" in a RACI matrix.
Which one of the following would be expected of them?
- A. Manage an activity
- B. Perform an activity
- C. Be accountable for the outcome of an activity
- D. Be kept up-to-date on the progress of an activity
正解：D
質問 # 186
What is the primary focus of business capacity management?
- A. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
- B. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
- C. Review of all capacity supplier agreements and underpinning contracts with supplier management
- D. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
正解：D
質問 # 187
Which of the following correctly states the relationship between urgency, priority and impact?
- A. Urgency should be based on impact and priority
- B. Priority should be based on impact and urgency
- C. Impact, priority and urgency are independent of each other
- D. Impact should be based on urgency and priority
正解：B
質問 # 188
Which of the following would be examined by a major problem review?
1. Things that were done correctly
2. Things that were done incorrectly
3. How to prevent recurrence
4. What could be done better in the future
- A. 1 only
- B. All of the above
- C. 2 and 3 only
- D. 1, 2 and 4 only
正解：B
質問 # 189
Which of the following is the correct definition of an outcome?
- A. All the accumulated knowledge of the service provider
- B. The results specific to the clauses in a service level agreement (SLA)
- C. All incidents reported to the service desk
- D. The result of carrying out an activity, following a process or delivering an IT service
正解：D
質問 # 190
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ITILファウンド認証試験は、経験や役職のレベルに関係なく、ITサービス管理に興味がある人なら誰でも公開されています。ただし、試験を受ける前に、個人がITサービス管理の基本的な知識を持つことをお勧めします。この認定は、ITサービスの管理と組織のニーズを満たすことを担当するIT専門家にとって特に価値があります。
更新されたPDF（2023年最新）実際にあるITIL ITIL-Foundation試験問題：https://www.jpntest.com/shiken/ITIL-Foundation-mondaishu
問題集返金保証付きのITIL-Foundation問題集公式問題集：https://drive.google.com/open?id=1pEVMCRVyyBhMfgx0ImUSJ4NUNclvhfrE