[2023年12月14日] 信頼され続けるITIL-Foundation試験のコツがあるPDF試験材料
2023年最新のITIL-Foundationテスト解説（更新されたのは325問があります)
質問 # 63
Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual Service Improvement approach?
- A. Measurable targets
- B. Baseline assessments
- C. Policy and governance review
- D. Service and process improvement
正解：D
質問 # 64
Which of the following activities are performed by a service desk?
1. Logging details of incidents and service requests
2. Providing first-line investigation and diagnosis
3. Restoring service
4. Implementing all standard changes
- A. 2 and 4 only
- B. All of the above
- C. 3 and 4 only
- D. 1, 2 and 3 only
正解：D
質問 # 65
What is a RACI model used for?
- A. Defining roles and responsibilities
- B. Recording configuration items
- C. Performance analysis
- D. Monitoring services
正解：A
質問 # 66
Which process monitors and improves the performance of the service transition stage of the service lifecycle?
- A. Design co-ordination
- B. Service transition management
- C. Transition planning and support
- D. Change management
正解：C
質問 # 67
How are groups, teams, departments and divisions classified?
- A. Roles
- B. Processes
- C. Technicians
- D. Functions
正解：D
質問 # 68
What are customers of IT services who do NOT work in the same organization as the service provider known as?
- A. Valued customers
- B. Strategic customers
- C. External customers
- D. Internal customers
正解：C
質問 # 69
Which of the following are types of service defined in ITIL?
1. Enabling
2. Core
3. Enhancing
4. Computer
- A. 2, 3 and 4 only
- B. 1, 3 and 4 only
- C. 1, 2 and 3 only
- D. 1, 2 and 4 only
正解：C
質問 # 70
Which of the following is the BEST reason for categorizing incidents?
- A. To identify whether the user is entitled to log an incident for this particular service
- B. To establish trends for use in problem management and other IT service management (ITSM) activities
- C. To enable the incident management database to be partitioned for greater efficiency
- D. To ensure service levels are met and breaches of agreements are avoided
正解：B
質問 # 71
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
- A. Continual service improvement
- B. Service transition
- C. Service operation
- D. Service design
正解：D
質問 # 72
What should a release policy include?
- A. How request for changes (RFCs) are approved for software releases in the IT production environment.
- B. Criteria and authorization to exit early life support and handover to the service operation function.
- C. Roles and responsibilities across all the service transition processes.
- D. Roles and responsibilities for updating the configuration management database (CMDB.
正解：C
質問 # 73
What is the best description of an external customer?
- A. Customers who are not part of the same organization as the service provider
- B. Customers for whom the cost of the service is the primary driver
- C. Anyone who gets charged for the delivered services
- D. Someone who works in the same organization but in a different business unit to the service provider
正解：A
質問 # 74
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?
- A. A change
- B. A change advisory board
- C. A change request
- D. A change model
正解：A
質問 # 75
Which process works with incident management to ensure that security breaches are detected and logged?
- A. Continual Service improvement
- B. Service level management
- C. Change management
- D. Access Management
正解：C
質問 # 76
What are the two MAJOR activities in problem management?
- A. Technical and service
- B. Resource and proactive
- C. Reactive and technical
- D. Proactive and reactive
正解：D
質問 # 77
What is a change of state that has significance for the management of a configuration item (CI) called?
- A. An event
- B. A change to a service level agreement
- C. A request for change (RFC.
- D. A baseline
正解：A
質問 # 78
Which of the following are classed as stakeholders in service management?
1. Customers
2. Users
3. Suppliers
- A. 1 and 2 only
- B. 2 and 3 only
- C. All of the above
- D. 1 and 3 only
正解：C
質問 # 79
Which of the following is the BEST description of a service-based service level agreement (SLA)?
- A. The SLA covers one service, for all the customers of that service
- B. The SLA covers an individual customer group for all services they use
- C. An SLA that covers all customers for all services
- D. An SLA for a service with no customers
正解：A
質問 # 80
When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found
- A. Neither of the above
- B. 1 only
- C. Both of the above
- D. 2 only
正解：C
質問 # 81
Which Functions are included in IT operations management?
- A. Network management and application management
- B. IT operations control and facilities management
- C. Facilities management and release management
- D. Technical management and change management
正解：B
質問 # 82
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
- A. IT operations management
- B. Service level management
- C. Capacity management
- D. Incident management
正解：A
質問 # 83
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
- A. Event management, incident management, change management, and access management
- B. Incident management, problem management, service desk, request fulfilment, and event management
- C. Incident management, service desk, request fulfilment, access management, and event management
- D. Event management, incident management, problem management, request fulfilment, and access management
正解：D
質問 # 84
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
- A. Be kept up-to-date on the progress of an activity
- B. Be accountable for the outcome of an activity
- C. Manage an activity
- D. Perform an activity
正解：A
質問 # 85
Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?
- A. Financial management for IT services
- B. Service catalogue management
- C. IT service continuity management
- D. Change management
正解：C
質問 # 86
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