認証トレーニングITIL-Foundation試験問題集テストエンジン [2023]
2023年11月20日ガイド準備でITIL-Foundation試験合格
ITIL Foundationの試験は、ITサービス管理の概念や実践に関する候補者の知識と理解をテストするように設計されています。試験は40問の多肢選択問題で、時間制限は60分です。試験の合格基準は65%です。試験では、実践としてのサービス管理、サービスライフサイクル、ITサービス管理の主要な原則やモデル、そしてITサービス管理内の役割と責任などのトピックがカバーされます。
ITILファウンド（ITIL Foundation認定 - ITサービス管理）認定試験は、ITサービス管理（ITSM）の分野のIT専門家の知識とスキルを検証するグローバルに認められた認定試験です。この認定試験は、ITSMのベストプラクティスとガイドラインのセットであるITインフラストラクチャライブラリ（ITIL）フレームワークに基づいています。 ITILファウンド試験は、サービス戦略、サービス設計、サービスの移行、サービス運用、継続的なサービス改善など、ITSMの基本的な概念と原則をカバーしています。
質問 # 166
Where should incident resolution targets to be documented?
- A. A service description
- B. A request for change (RFC.
- C. A service level agreement (SLA.
- D. The service portfolio
正解：C
質問 # 167
Which is a supplier category?
- A. Resource
- B. Commodity
- C. Technical
- D. Customer
正解：A
質問 # 168
Remediation planning is BEST described in which of the following ways?
- A. Planning how to compensate a user for a failed change
- B. Planning how to recover the cost of a change
- C. Planning the steps required to be taken if a change is unsuccessful
- D. Planning how to advise the change requestor of a failed change
正解：C
質問 # 169
Which is the CORRECT list of the three levels of a multi-level service level agreement (SLA)?
- A. Corporate, customer, technology
- B. Service,user, IT
- C. Technology, customer, user
- D. Corporate, customer, service
正解：D
質問 # 170
Which of the following correctly states the relationship between urgency, priority and impact?
- A. Priority should be based on impact and urgency
- B. Impact should be based on urgency and priority
- C. Impact, priority and urgency are independent of each other
- D. Urgency should be based on impact and priority
正解：A
質問 # 171
What BEST describes the value of service design to the business?
- A. It reduces total cost of ownership (TCO) of services
- B. It improves the control of service assets and configurations
- C. It provides quick and effective access to standard services
- D. It supports the creation of a portfolio of quantified services
正解：A
質問 # 172
Which of the following should be documented in an incident model?
1. Details of the service level agreement (SLA) pertaining to the incident
2. Chronological order of steps to resolve the incident
- A. 2 only
- B. Both of the above
- C. 1 only
- D. Neither of the above
正解：A
質問 # 173
Which of the following statements MOST correctly identifies the scope of design coordination activities?
- A. Only changes to business critical systems
- B. Only changes that introduce new services
- C. Any change that the organization believes could benefit
- D. It is mandatory that all changes are subject to design coordination activity
正解：C
質問 # 174
What is the best description of an external customer?
- A. Someone who works in the same organization but in a different business unit to the service provider
- B. Customers who are not part of the same organization as the service provider
- C. Anyone who gets charged for the delivered services
- D. Customers for whom the cost of the service is the primary driver
正解：B
質問 # 175
Which of the following is NOT a source of best practice?
- A. Internal experience
- B. Standards
- C. Technology
- D. Academic research
正解：C
質問 # 176
The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?
- A. People, products, plans, partners
- B. People, process, partners, performance
- C. People, process, products, partners
- D. Performance, process, products, plans
正解：C
質問 # 177
What is the primary focus of business capacity management?
- A. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
- B. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
- C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
- D. Review of all capacity supplier agreements and underpinning contracts with supplier management
正解：C
質問 # 178
Which process analyses services that are no longer viable and when they should be retired?
- A. Business relationship management
- B. Change management
- C. Service level management
- D. Service portfolio management
正解：D
質問 # 179
Which is the BEST definition of a supplier?
- A. It is a third party with responsibility for supplying goods or services that is agreed through an operational level agreement
- B. It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group
- C. It is a shared services unit that is responsible for supplying goods or services that are required to deliver IT services
- D. It is a third party responsible for supplying goods or services that are required to deliver IT services
正解：B
質問 # 180
Which one of the following activities does application management perform?
- A. Agreeing the service levels for the service supported by the application
- B. Defining where the vendor of an application should be located
- C. Deciding who the vendor of storage devices will be
- D. Ensuring that the required functionality is available to achieve the required business outcome
正解：D
質問 # 181
Which process works with incident management to ensure that security breaches are detected and logged?
- A. Change management
- B. Access Management
- C. Continual Service improvement
- D. Service level management
正解：A
質問 # 182
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