試験高合格率保証2022年02月05日 GCP-GC-ADM試験問題と正確な回答！
テストエンジン練習問題GCP-GC-ADM有効最新の問題集
Genesys GCP-GC-ADM 認定試験の出題範囲：
| トピック | 出題範囲 |
|---|---|
| トピック 1 |
|
| トピック 2 |
|
| トピック 3 |
|
| トピック 4 |
|
| トピック 5 |
|
| トピック 6 |
|
| トピック 7 |
|
| トピック 8 |
|
| トピック 9 |
|
| トピック 10 |
|
| トピック 11 |
|
質問 29
The deviation from the forecast versus the real time can be monitored in the best way through
.
- A. Historical adherence
- B. Intraday monitoring
- C. View Agent schedule
- D. Real time adherence
正解: D
解説:
Reference:
https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment-brochure.pdf
質問 30
Which definition matches the After Call Work option Mandatory, Discretionary?
- A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- D. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
正解: A
解説:
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/
質問 31
What does it imply when a campaign does not dial a list of telephone numbers?
- A. The telephone number is wrong
- B. Unable to reach the customer
- C. The call went unanswered
- D. They are in the DNC list
正解: D
解説:
Reference:
https://help.mypurecloud.com/articles/not-call-lists-view/
質問 32
What is a critical
- A. Critical Questions are multiple choice Questions that have a higher weight than non-critical Questions.
- B. Critical Questions are Questions that the agent must answer.
- C. If answered "No", critical Questions will result in an evaluation score of zero for the interaction.
- D. Critical Questions are used to prioritize Questions that are critical to the success of an interaction. A separate critical score is calculated for critical Questions.
正解: D
質問 33
Call Recording is enabled in .
- A. Admin > Telephony
- B. Admin > Contact Center
- C. Admin > Quality
正解: A
質問 34
Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)
- A. Update the Do Not Call list with records that have the appropriate wrap-up code
- B. Automatically assign an evaluation for all calls over 5 minutes
- C. Set up a schedule to run a daily report
- D. Determine how long to retain recordings and whether to archive or delete them
- E. Determine how many evaluations per hour to assign to a quality evaluator
正解: B,C,D
解説:
Reference:
https://help.mypurecloud.com/articles/about-quality-policies/
質問 35
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
- A. Admin>Quality
- B. Performance>Agents
- C. Admin>Contact Center
- D. Reports
正解: A
解説:
Reference:
https://help.mypurecloud.com/articles/quality-administrator-dashboard/
質問 36
ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?
- A. Collaborate
- B. Genesys Cloud 2
- C. Communicate
- D. Genesys Cloud 1
- E. Genesys Cloud 3
正解: E
質問 37
Where are Genesys Cloud call recordings stored?
- A. Recording Management
- B. Cloud
- C. Web Service
- D. AWS Cloud
正解: B
解説:
Reference:
https://help.mypurecloud.com/articles/recording-in-genesys-cloud/
質問 38
What would you select from the Performance menu to view real-time statistics for all active campaigns?
- A. Schedules
- B. Outbound Campaigns
- C. Scripts
- D. Campaign Management
正解: B
解説:
Reference:
https://help.mypurecloud.com/articles/outbound-campaign-details-view/
質問 39
What two options are available to create a customized user role?
- A. Create a new Group and assign the necessary permissions to the group
- B. Create or modify a workgroup to meet your needs
- C. Create a new Role and assign the necessary permissions to that role
- D. Copy an existing role then add the necessary permissions to meet your needs
正解: C
質問 40
Which option provides the ability for an email interaction to be interrupted by voice?
- A. Admin>Routing>Emergencies
- B. Admin>Contact Center>Utilization
- C. Admin>Contact Center>ACD Skills
- D. Admin>Routing>Disconnect Interactions
正解: B
質問 41
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
- A. Queue
- B. Roles
- C. Language
- D. Skills
正解: C,D
解説:
Section: (none)
Explanation
Reference:
https://help.mypurecloud.com/articles/add-acd-skill-language-user/
質問 42
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
- A. Resolution Codes
- B. Wrap-up Codes
- C. Account Codes
- D. Status
正解: B
解説:
Reference:
https://help.mypurecloud.com/articles/specify-wrap-codes/
質問 43
Put the steps below in the correct order to successfully complete the Calibration process:
1. Evaluate the interactions
2. Discuss the calibration results
3. Record interactions based on Policies
4. Take action on calibration results
5. Select and assign interactions for calibration
- A. 3, 4, 5, 2, 1
- B. 3, 5, 4, 2, 1
- C. 3, 5, 1, 2, 4
- D. 3, 5, 1, 4, 2
正解: C
質問 44
Recording Policies can be configured for what type(s) of contact(s)?
- A. Chat
- B. Email
- C. All of the above
- D. Call
- E. Message
正解: D
質問 45
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
- A. True
- B. False
正解: A
質問 46
What is the purpose of the Wrap-up code mappings?
- A. The mappings allow you to associate wrap-up codes to specific campaigns
- B. The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction
- C. The mappings allow you to associate wrap-up codes to specific queues
- D. The mappings allow you to associate some behavior with the wrap-up code, such as callback time
正解: B
解説:
Reference:
https://help.mypurecloud.com/articles/wrap-code-mappings-page/
質問 47
......
試験解答GCP-GC-ADM最新版とテストエンジン：https://www.jpntest.com/shiken/GCP-GC-ADM-mondaishu