JPNTest 500-444問題集でリアル試験問題でテストエンジン問題集でトレーニング
Cisco 500-444テスト問題集とオンライン試験エンジン
シスコ500-444試験は、シスココンタクトセンターエンタープライズ（CCE）ソリューションの実装とトラブルシューティングに興味を持つITプロフェッショナルを対象としています。この認定試験は、CCEシステムのアーキテクチャ、コンポーネント、および機能に対する候補者の知識をテストし、複雑なCCEソリューションを実装およびトラブルシューティングするスキルを持っていることを確認します。
試験は、Cisco Contact Center Enterpriseコンポーネントの展開と設定、一般的な問題のトラブルシューティング、およびソリューションがパフォーマンスと信頼性に最適化されていることを確認することを含む、さまざまなトピックをカバーしています。候補者は、Cisco Contact Center Enterpriseソリューションの設計、実装、およびサポート能力、およびシステムが業界基準に準拠して安全であることを確保するためのベストプラクティスの知識についてテストされます。Cisco 500-444試験に合格することは、プロフェッショナルがCisco Contact Center Enterpriseソリューションを成功裏に実装および維持するために必要なスキルと知識を持っていることを示します。
質問 # 33
Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
- A. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- B. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- C. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
- D. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
正解：A
質問 # 34
How is a call assigned to a call type in the PCCE system?
- A. when the call terminates, and data is written to the Cisco TCD table
- B. when a call-routing script hits the first Queue to Skill Group node
- C. when the call is routed to an agent
- D. when the call is first post-routed from Cisco Unified Customer Voice Portal
正解：D
解説：
The call is assigned to a call type in the PCCE system when the call is first post-routed from Cisco Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD table [1]. The call type is then used to guide the call routing scripts and determine how the call is routed to an agent [2].
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
1. Solution Design Guide for Cisco Unified Contact Center Enterprise ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
2. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F
質問 # 35
What are two considerations for PCCE 2K installation? (Choose two.)
- A. add PGs via PG setup after installing the software
- B. needs ICM/CCE software installed on all ICM/CCE servers
- C. run Domain Manager tool, add root, facility, and instance
- D. run Websetup after installing the software
- E. add Router Logger after installing software
正解：B、D
質問 # 36
What is used to build VXML applications?
- A. Script Editor tool
- B. PCCE Web Administration Manager (S.P.O.G)
- C. Configuration Manager
- D. Call Studio development platform
正解：D
解説：
Call Studio is the development platform used to build VXML applications. It is a graphical development environment that allows developers to quickly build and deploy voice applications using drag-and-drop components. Call Studio comes with a suite of tools and components that allow developers to create interactive voice applications that can respond to user input and make decisions based on the input. Reference: https://www.cisco.com/c/en/us/products/unified-communications/call-studio/index.html
質問 # 37
Which two validations will be completed for the PCCE production deployment model on an ESXi server? (Choose two.)
- A. Linux verification for containers.
- B. The lab is deployed properly.
- C. Ensure that the correct servers are on the correct sides.
- D. The hypervisor provides enough power.
- E. Correct RAM and CPU are being deployed.
正解：C、E
解説：
Ensure that the correct servers are on the correct sides ensures that the ESXi server hosting the PCCE production environment is configured according to the documentation and that the correct servers are on the correct sides.
Ensure that the correct RAM and CPU are being deployed ensures that the ESXi server is configured to have the correct amount of RAM and CPU cores for the PCCE production environment.
References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/uccx106des/uccx106des_chapter_01.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/installation/guide/uccx106ins/ucc
質問 # 38
What is important to remember about VMs when deploying Direct Attached Storage (DAS) only systems?
- A. Failure of a VM doesn't bring down all the components that are installed on the VM.
- B. Failure of a physical server doesn't bring down all the VMs that are installed on that VMware vSphere Host.
- C. Failure of a physical server brings down only specific VMs allocated to that specific storage and installed on that VMware vSphere Host.
- D. Failure of a VM brings down all the components that are installed on the VM.
正解：B
解説：
When deploying a Direct Attached Storage (DAS) only system, it is important to remember that failure of a physical server will not bring down all the VMs that are installed on that VMware vSphere Host. Each VM is allocated to a specific storage, so only the VMs that are installed on the failed physical server will be affected. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization_deployment/guide/vdeploy/b_vdeploy_chapter_01001.html
質問 # 39
What will the caller hear if Cisco Unified ICM sends back a label of 91919191?
- A. Audio
- B. MoH
- C. an error message
- D. Ringing
正解：C
解説：
In Cisco's Intelligent Contact Management (ICM) solution, a label is a string of characters or digits that is used to route calls to specific destinations or play specific prompts to the caller. When ICM sends back a label of 91919191, it is an invalid or non-existent label and the caller will hear an error message. This error message could be a pre-recorded message or a system generated message such as "The dialed number is not in service" or "Invalid extension, please try again".
It's important to note that MoH (Music on Hold) is a feature that plays music or pre-recorded announcements to callers while they are on hold, Ringing is the sound that a caller hears when the call is being connected and Audio is a general term that refers to the sound or voice that is played to the caller.
質問 # 40
Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?
- A. Cisco Unified Border Element must be configured as media pass flow-around mode.
- B. Cisco Unified Border Element must be configured as media pass flow-through mode.
- C. Box-to-box Cisco Unified Border Element must be used for redundancy.
- D. voice gateway must be dedicated for VXML browser sessions.
正解：B
解説：
In a Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment, the Cisco Unified Border Element must be configured as media pass flow-through mode. In this mode, the Unified Border Element is configured to route all media traffic directly to the customer voice portal and not through the voice gateway.
質問 # 41
How are remote sites added?
- A. Websetup
- B. Initialization Wizard
- C. PG Setup
- D. SPOG interface
正解：C
質問 # 42
Which two descriptions apply to UC on UCS Spec Based? (Choose two.)
- A. defined as Configuration Based
- B. defined as Rule Based
- C. VMware vCenter is required
- D. may be available as a packaged offer such as the Cisco Business Edition 7000 Platform
- E. VMware vSphere is optional
正解：B、D
質問 # 43
What are two components of Cisco VOS? (Choose two.)
- A. ECE
- B. CUIC
- C. CCE
- D. CVP
- E. Finesse
正解：C、D
解説：
Cisco VOS (Virtualized Operating System) is a cloud-based platform that enables service providers to deliver real-time voice, video, and data services to their customers. The two core components of Cisco VOS are Cisco CCE (Customer Care Environment) and Cisco CVP (Customer Voice Portal). CCE is a cloud-based contact center solution that provides organizations with the ability to manage customer interactions and deliver personalized experiences. CVP is a cloud-based voice portal that enables organizations to create automated customer service experiences. Finesse, CUIC, and ECE are not components of Cisco VOS.
質問 # 44
What are two components of Cisco VOS? (Choose two.)
- A. Finesse
- B. ECE
- C. CVP
- D. CUIC
- E. CCE
正解：A、D
質問 # 45
Where are external voice DNs sourced from in a CCE Dial Plan?
- A. CUBE
- B. CVP
- C. CUCM
- D. VGW
正解：C
解説：
External voice DNs are sourced from the Cisco Unified Communications Manager (CUCM) in a CCE Dial Plan. The CUCM is the primary source of all external voice DNs and is used to define the dial plan rules and to manage the routing of incoming and outgoing calls. The CUCM also stores the external voice DNs, which can then be used in the CCE Dial Plan to route incoming and outgoing calls. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/dial_plan_design/10_6_1/dpdf_b_dial-plan-design-106/dpdf_b_dial-plan-design-106_chapter_01.html
質問 # 46
What are two upgrades for Common Ground? (Choose two.)
- A. includes migration of windows registry
- B. in-place upgrades exist on VMs
- C. updates Hostname as appropriate
- D. includes database migration
- E. updates IP address as appropriate
正解：C、E
質問 # 47
Which service is used to provide authorization between the Identity Provider (IdP) and application?
- A. SAML
- B. Identity Service (IdS)
- C. Active Directory Federation Services (ADFS)
- D. OAuthv2
正解：D
解説：
The service used to provide authorization between the Identity Provider (IdP) and application is OAuthv2. OAuthv2 is an open standard for authorization that enables applications to securely access resources from an IdP without having to manage the user credentials. OAuthv2 provides the IdP with the ability to grant limited access to its resources without having to share the user's credentials. Active Directory Federation Services (ADFS) and SAML are also commonly used for authorization, but OAuthv2 is the most widely used protocol for providing authorization between an IdP and an application.
質問 # 48
How are remote sites added?
- A. PG Setup
- B. Initialization Wizard
- C. Websetup
- D. SPOG interface
正解：B
解説：
Remote sites can be added by using the Initialization Wizard. The Initialization Wizard is a utility that is used to configure the Packaged CCE system, including adding remote sites and configuring the call routing scripts [1]. It is launched by running the pg_setup.exe program and then selecting the Add Remote Sites option. This will initiate a setup wizard that will guide you through the process of adding remote sites.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
1. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F
質問 # 49
Which three features does Cisco Unified Border Element provide when CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
- A. Record calls by forking the media using build-in-bridge
- B. Silent Monitor inbound voice calls
- C. NAT for address hiding D Demarcation point between networks
- D. Secure communication using flow around mode
- E. Normalize SIP messages using SIP profiles
正解：C、D、E
解説：
Cisco Unified Border Element (CUBE) is a network element that provides a number of features for securing and controlling voice, video, and data communications when Cisco Unified Communications Manager (CUCM) and Cisco Unified Customer Voice Portal (CVP) are used.
NAT for address hiding: CUBE provides Network Address Translation (NAT) capabilities that allow you to hide the internal IP addresses of the CVP and CUCM servers from the public Internet. This is useful for security and compliance reasons, as it makes it harder for hackers to identify and attack these servers.
Demarcation point between networks: CUBE acts as a demarcation point between the customer network and the service provider network. This allows for secure and controlled communication between the two networks.
Normalize SIP messages using SIP profiles: CUBE can normalize SIP messages using SIP profiles, which allows it to ensure that incoming SIP messages conform to a specific format and contain the necessary headers and parameters. This can help to improve the reliability and security of SIP-based communications.
Silent Monitor inbound voice calls: CUBE does not provide silent monitor feature, it is a feature of CUCM that allows a supervisor to listen in on an agent's call without the agent or the caller knowing.
Record calls by forking the media using build-in-bridge: CUBE does not provide this feature, it is a feature of CUCM that allows for call recording by forking the media through a built-in bridge.
References:
Cisco Unified Border Element Configuration Guide (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cube/12_5/cube_12_5_configuration_guide/cube_12_5_configuration_guide_chapter_01.html)
質問 # 50
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Cisco 500-444問題を提供していますCCEIT問題集と完璧な解答付き：https://www.jpntest.com/shiken/500-444-mondaishu