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Salesforce Certified Business Analyst認定試験は、Salesforce Business Analysisの専門知識を実証したい専門家向けに設計されています。この認定は、ビジネス要件、設計ソリューションを分析し、Salesforceの実装を促進するために必要な知識とスキルを検証します。認定試験では、Salesforceアプリケーション、データモデリング、ビジネスプロセスの自動化、レポートなど、幅広いトピックをカバーしています。この試験は、Salesforceの経験があり、ビジネスアナリストとしてのキャリアを向上させようとしている個人を対象としています。
質問 # 93
Universal Containers is transitioning to Slack as its internal communication tool and is ready to release.
What is the final step that a business analyst should perform during the user acceptance testing process that would ensure a "go" decision?
- A. Get written sign-off from all business stakeholders.
- B. Complete development on bugs discovered during this phase.
- C. Conduct a final retrospective meeting with the project team.
正解：A
質問 # 94
Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.
What is the benefit of creating user stories when documenting project requirements?
- A. User stories provide specific details about a product early in the development lifecycle.
- B. User stones decrease the need for collaboration within a product team throughout the project.
- C. User stones translate requirements in a way that shows a product's value to the end user.
正解：C
解説：
Explanation
User stories are short descriptions of a feature or functionality from the perspective of an end user. They follow the format "As a <who>, I want <what>, so that <why>". The who is the user role or persona who will benefit from the feature or functionality. The what is the feature or functionality that the user wants or needs.
The why is the benefit or value that the user will get from the feature or functionality. User stories help translate requirements in a way that shows a product's value to the end user and helps prioritize and validate them. User stories do not provide specific details about a product early in the development lifecycle because they are usually high-level and flexible. User stories do not decrease the need for collaboration within a product team throughout the project because they require constant communication and feedback among stakeholders, developers, and testers. References:
https://parquet.dev/a-guide-to-salesforce-user-acceptance-testing/
質問 # 95
Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?
- A. Ask the support manager to wait until the idea is released.
- B. Ask the Salesforce Account Executive to release the idea early.
- C. Ask the development team to build a custom solution based on the idea.
正解：A
解説：
Explanation
The best option for the BA to suggest is to ask the support manager to wait until the idea is released. This option avoids spending time and resources on building a custom solution that may not be compatible or necessary once the idea is released. It also ensures that the support team can benefit from the latest features and functionality that Salesforce provides, and avoid potential issues or conflicts with future updates or releases. The other options are either impractical or risky. Option B may not be possible or feasible, as the idea may not be ready or stable for early release. Option C may result in wasted effort or duplication, as the custom solution may become obsolete or incompatible once the idea is released.
References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-functional-requirements/
質問 # 96
Is the following an Agile Principle: "Stick to a plan generated in the early stages of the process."
- A. No
- B. Yes
正解：A
質問 # 97
Northern Trail Outfitters is undergoing a service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request in the middle of a sprint.
Which step should the BA take next?
- A. Add the change request to the prioritized for the next sprint.
- B. Begin working on the change request as soon as the team has capacity.
- C. De-prioritize some user stories and add the change request to the current sprint.
正解：B
質問 # 98
The business analyst (BA) needs to identify collaborators for the current Salesforce CPQ project. The documentation has already been analyzed.
What is another important step the BA should take to identify the correct decision makers?
- A. Survey the business units.
- B. Prepare a RACI matrix.
- C. Create a stakeholder wheel.
正解：B
解説：
Explanation
The important step that the business analyst should take to identify the correct decision makers is to prepare a RACI matrix. A RACI matrix is a tool that defines and assigns the roles and responsibilities of stakeholders or team members for each task or activity in a project or enhancement. RACI stands for Responsible, Accountable, Consulted, and Informed. A RACI matrix helps to identify the correct decision makers by showing who has the authority or accountability for making decisions on each task or activity, as well as who needs to be consulted or informed about those decisions. A RACI matrix also helps to avoid confusion, duplication, or conflict among stakeholders or team members.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/
質問 # 99
Cloud Kicks leadership wants to use custom code for functionality that can easily be created declaratively in Sates Cloud. The business analyst (BA) has been asked to advise leadership on how these approaches impact their solution options.
What is one of the BA's strongest arguments for using configuration over code?
- A. Configuration allows for any level of complexity.
- B. Configuration leverages multiple programming languages.
- C. Configuration provides faster speed to market.
正解：C
解説：
Explanation
One of the BA's strongest arguments for using configuration over code is that configuration provides faster speed to market. Speed to market is the time it takes to deliver a product or service from conception to launch.
Speed to market is important for gaining competitive advantage, meeting customer demand, and maximizing revenue potential. Configuration provides faster speed to market than code because it allows for creating and modifying functionality in Salesforce without writing code or deploying changes. Configuration can be done by using point-and-click tools such as App Builder, Process Builder, Flow Builder, Lightning Web Components Builder, etc., which are easy to use and require less technical skills than coding. Configuration also reduces the risk of errors or bugs that may occur with code and require more testing or debugging time.
References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-functional-requirements/evaluate-s
質問 # 100
Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?
- A. Salesforce License
- B. Lightning Platform
- C. SSO License
- D. Identity Only
正解：D
解説：
Explanation
Identity Only is the Salesforce standard license that can be given to someone who need access only identity services, such as single sign-on (SSO). Lightning Platform, SSO License, and Salesforce License are not valid standard licenses in Salesforce.
References:https://help.salesforce.com/s/articleView?id=sf.users_license_types_available.htm&type=5
質問 # 101
Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. , Which action should the BA take during the meeting?
- A. Share individual user stories from the NA implementation.
- B. Review the capability model from the NA Implementation.
- C. Demo the end-to-end solution from the NA implementation.
正解：B
解説：
Explanation
A capability model is a high-level representation of what a business does or needs to do in order to achieve its goals and objectives. A capability model can help a business analyst review the key process areas that were used for NA team with APAC team so they can scope their priorities for overall business improvement. A capability model can also help identify gaps or overlaps between different regions or teams.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/cre
https://www.bain.com/insights/management-tools-capability-sourcing/
質問 # 102
Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation.
What should the BA do in the first discovery meeting with stakeholders?
- A. Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project.
- B. Discuss and document specific pain points in existing processes to inform future project requirements.
- C. Collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision.
正解：C
質問 # 103
Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal.
Which type of document should the BA use to meet the requirement?
- A. Change management
- B. Gap analysis
- C. Use case
正解：B
解説：
Explanation
A gap analysis is a document that compares the current state with the desired future state of a process or system, identifies what needs to change or improve, and recommends actions or solutions to bridge the gap. A gap analysis can help CK understand how to enhance its user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. A change management document is a document that outlines how changes will be planned, implemented, communicated, monitored, controlled, etc., during a project lifecycle
質問 # 104
What is used to declaratively move metadata from one environment to another?
- A. Ant Migration
- B. Import Wizard
- C. Data Loader
- D. Change Sets
正解：D
質問 # 105
Northern Trail Outfitters follows an Agile methodology for its Marketing Cloud projects. The project team creates several types of documents.
Which document should a business analyst use to .capture the software and behavioral requirements of the application?
- A. Scope statement specification
- B. Functional requirements specification
- C. System requirements specification
正解：C
質問 # 106
The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and milestones in writing and share this document with stakeholders so there is less potential for confusion.
Which tactical document should the BA use to capture features?
- A. User Acceptance Test plan
- B. Business analysis plan
- C. Release plan
正解：C
質問 # 107
Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA):
Case Creation
* Case Triage
* Case Assignment
* Case Management
* Case Closure
Which key attributes should the BA look for when reviewing the process maps?
- A. Audiences, scope, inputs, outputs, and resources
- B. Cost, timeline, risks, requirements, and opportunities
- C. Case sources, types, volumes, priorities, and reasons
正解：C
質問 # 108
Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department.
Which activity should be handled by a business analyst assigned to this project?
- A. Understand current business processes and document existing functionality.
- B. Work with Salesforce to purchase the necessary licenses.
- C. Manage existing Salesforce applications and activities.
正解：A
解説：
Explanation
A business analyst assigned to a Service Cloud project should understand the current business processes and document the existing functionality of the customer service department. This will help them identify the gaps, pain points, and opportunities for improvement. Working with Salesforce to purchase the necessary licenses is a task for the project manager or sponsor. Managing existing Salesforce applications and activities is a task for the administrator or developer. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
質問 # 109
Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.
What did the business analyst overlook before recommending that the release go live?
- A. The UAT should have been performed with both peak load and average load simulation.
- B. The UAT should have been performed by customers who are familiar with the products.
- C. The AT should have been performed with enough time to resolve bugs in the new feature,
正解：A
解説：
Explanation
The business analyst overlooked that the UAT should have been performed with both peak load and average load simulation before recommending that the release go live. Peak load and average load simulation are types of performance testing that measure how well a system can handle different levels of user traffic or demand.
Peak load simulation tests the system under the maximum expected load, while average load simulation tests the system under the normal or typical load. Performing both types of testing helps to identify and resolve any issues related to speed, stability, scalability, or reliability of the system before it goes live. References:
https://trailhead.salesforce.com/content/learn/modules/user-story-creation/user-acceptance-testing
質問 # 110
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Salesforce Certified-Business-Analyst認定試験は、ビジネス分析またはプロジェクト管理のバックグラウンドを持つ専門家に最適です。認定試験では、組織モデリングやデータモデリング、機能要件の収集、ソリューション設計と実装、プロジェクト管理などの主要分野での候補者の知識をテストします。認定試験は、専門家が自分のスキルを紹介し、業界で信頼性を築くための優れた方法です。
Salesforce Business Analyst無料認定試験資料は275問：https://www.jpntest.com/shiken/Certified-Business-Analyst-mondaishu