2022年最新の実際に出るCertified-Business-Analyst問題集には試験のコツがあるPDF試験材料 [Q11-Q29]

2022年最新の実際に出るCertified-Business-Analyst問題集には試験のコツがあるPDF試験材料

心強いCertified-Business-AnalystPDF問題集はCertified-Business-Analyst問題

質問 11
Up to how many Profiles can a User have?

A. As many as required.
B. The Administrator can have up to 3, normal users only 1.
C. Only 1
D. Up to 3

正解: C

質問 12
Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team.
Which option captures this requirement?

A. The sales manager can make the template user-friendly.
B. Accessible by members of the account team.
C. Make the template user-friendly and accessible only by members of the account team.

正解: C

質問 13
The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst's role during UAT?

A. Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.
B. Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.
C. Document user stories and clarify business needs so IT can deliver results based on the requirements.

正解: B

質問 14
Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.
Which option should the BA use to construct the user story?

A. As a sales team member, I need additional enablement training and reporting information to help
me improve close rates.
B. As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.
C. AS a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.

正解: C

質問 15
A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.
Which step should the BA include e in the business flowchart?

A. Set limits to the scope that will be documented.
B. Capture decision steps and different outcomes.
Illustrate which fields are integrated with an external system.

正解: B

質問 16
A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:
"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals.''
Which acceptance criteria is most appropriate for this user story?

A. Able to monitor the sales team's performance
B. Able to click the Run button on sales reports
C. Able to view the sales team's reports

正解: A

質問 17
The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.
Which people should participate in UAT?

A. BA, business users, key stakeholders
B. BA, project manager, key stakeholders
C. Business users, project manager, key stakeholders

正解: A

質問 18
The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?

A. Gather business requirements.
B. Identify power users.
C. Schedule deployment.

正解: B

質問 19
During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?

A. Technical, Stakeholder, Enterprise
B. Financial, Technical, Operational
C. Enterprise, Strategy, Stakeholder

正解: C

質問 20
Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.
What should the BA do to build trust with the stakeholders?

A. Promise to work harder to avoid other mistakes.
B. Ask their supervisor for help immediately.
C. Be vulnerable and own their mistake.

正解: C

質問 21
Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".

A. User License
B. Username
C. Role
D. Profile

正解: A

質問 22
Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?

A. Executive sponsors and sales leadership
B. System admin and project manager
C. Power users and top sales earners

正解: B

質問 23
Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.
Which option should the BA use to construct the user story?

A. As a sales team member, I need additional enablement training and reporting information to help the improve close rates.
B. As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.
C. AS a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.

正解: C

質問 24
Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?

A. Executive sponsors, IT leadership, and end users
B. Business leaders, middle management, and end users
C. Senior leadership, IT leadership, and middle management

正解: C

質問 25
The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
What should the BA do when they find it difficult to get a response?

A. Escalate the concern to the SMEs' manager.
B. Limit effort to contact the unresponsive SMEs.
C. Put extra effort into following up with the SMEs.

正解: A

質問 26
An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org,
What should the business analyst do first before a future state is proposed to key stakeholders?

A. Discuss project trade-offs with the executive sponsor.
B. Manage project integrations with the technical team.
C. Hold a kickoff meeting to set expectations with the project team.

正解: C

質問 27
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

What should the BA do?

A. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.
B. Proceed with the workshop as scheduled with the stakeholders who are available.
C. Hold a one-on-one diagram session with each stakeholder before the workshop.

正解: B

質問 28
A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?