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質問 # 19
Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.
How should the administrator address this issues?
- A. Remove validation rules so that the users are able to process without complete records.
- B. Create a permission set to allow users to bypass the error.
- C. use a fault connector and display a screen with text explaining what went wrong and how to correct it.
- D. Uncheck the end user Flow Errors box in setup.
正解：C
解説：
Explanation
Fault connector and screen component are two features that can be used to address the issue of users seeing error messages when they use one oftheir screen flows. Fault connector can be used to handle errors that occur when a flow element fails, such as a record create or update element. Screen component can be used to display a message to the user with text explaining what went wrong and how tocorrect it. References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_connector_fault.htm&type=5https://help.sale
質問 # 20
Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab?
- A. Pig wide Defaults
- B. App Permissions
- C. Object Permissions
- D. Tab Settings
正解：D
質問 # 21
The administrator has created new users for ten new employees at Northern Trail Outfitters.
Why are these users unable to access the account object in the Salesforce or?
- A. Users' profile requires a sharing rule for Accounts.
- B. Users' profile requires permission to the Account object.
- C. Organization-wide defaults are set to private.
- D. Users' roles are low on the role hierarchy.
正解：B
質問 # 22
A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.
Which tool should an administrator use to accomplish this?
- A. Dataloader.io
- B. Data Import Wizard
- C. Data Loader
- D. Mass Transfer Tool
正解：D
質問 # 23
A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.
How should an administrator provide proper access?
- A. Create a new profile
- B. Assign a new role.
- C. Set Up Manual Sharing
- D. Configure permission sets.
正解：D
解説：
Explanation
Permission sets are a flexible way to grant additional access to users without changing their profiles. To provide access to the lead object for a team of support users, create a permission set that includes the appropriate object and field permissions for leads, and then assign it to the users.
References:https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5
質問 # 24
An administrator needs to create a one-to-many relationship between two objects with limited access to child records.
What type of field should the administrator use?
- A. Cross Object formula
- B. Lookup field
- C. Master-detail field
- D. Roll-up summary
正解：B
解説：
Explanation
A lookup field is a type of field that creates a relationship between two objects and allows users to select a record from one object as a value for another object. A lookup relationship creates a one-to-many relationship between two objects, where each parent record can have many child records but each child record can have only one parent record. A lookup relationship also allows limited access to child records, meaning that users can see only those child records that they have access to based on their profile permissions and sharing settings. References: https://help.salesforce.com/s/articleView?id=sf.relationships_lookup.htm&type=5
質問 # 25
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue.
What should the administrator suggest to meet these requirement?
- A. Auto-Response Rules
- B. Email Alerts
- C. Assignment Rules
- D. Knowledge Articles
正解：D
解説：
Explanation
Knowledge articles are documents that provide information or solutions about products, services, or processes in Salesforce. You can use knowledge articles to respond to customers quickly and consistently with accurate information. You can create different types of articles with different templates and fields, such as FAQ articles, troubleshooting articles, how-to articles, etc. To meet the requirement of responding to customers with the top five troubleshooting tips that could help solve their issue, you need to create knowledge articles with those tips and attach them to your email responses or case comments. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_article_types.htm&type=5
質問 # 26
The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.
How should the screen flow be distributed?
- A. Home page
- B. Component Filter
- C. Lightning page
- D. Page Layout
正解：C
質問 # 27
The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.
What should an administrator configure to meet this requirement?
- A. Validation Rule
- B. Assignment Rule
- C. Field-Level Security
- D. Approval Process
正解：A
質問 # 28
Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created, the contact's account record gets updated with the CEO's name.
Which feature should an administrator use to implement this request?
- A. Workflow Rule
- B. Validation Rule
- C. Process Builder
- D. QuickAction
正解：C
解説：
Explanation
Process Builder is a tool that can be used to implement this request. Process Builder can create record-triggered flows that execute actions when certain conditions are met. In thiscase, Process Builder can create a flow that executes when a contact with a title of CEO is created and updates the contact's account record with the CEO's name.
References:https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5
質問 # 29
Clod Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the questions that is needed.
How should an administrator complete this?
- A. Use a new version of the flow for each scenario.
- B. Use a decision element and a new screen to show the proper question
- C. Use branching in the flow screen to show the proper scenario
- D. Use a conditional visibility to hide the unnecessary question
正解：D
質問 # 30
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.
Which feature should an administrator use to fulfill this requirement?
- A. Omni-Channel Supervisor
- B. Assignment Rule
- C. Case Escalation Rule
- D. Formula Field
正解：C
解説：
Explanation
Case escalation rules allow you to escalate cases based on certain criteria, such as time or priority.
References: https://help.salesforce.com/s/articleView?id=sf.customize_escalation.htm&type=5
質問 # 31
Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have a streamlined solutions to update the shipping address on selected orders associated with an account when the shipping address is changed on the account.
How should the administrator deliver this requirement?
- A. An autolaunched flow on the account page that updates all open orders shipping addresses whenever the account shipping addresses changes.
- B. A screen flow on the order page that lets the reps choose the updated account shipping address in all open associated orders
- C. An autolaunched flow on the order page that updates all open orders shipping addresses whenever the account shipping addresses changes.
- D. A screen flow on the account page that lets the reps choose the updated account shipping address in all open associated orders
正解：D
解説：
Explanation
To update the shipping address on selected orders associated with an account when the shipping address is changed on the account, the administrator should create a screen flow on the account page that lets the reps choose which orders they want to update with the new address. This will give them more control and flexibility over which orders are affected by the change. An autolaunched flow on either object will not allow reps to select specific orders, and may cause unwanted updates or errors. A screen flow on the order page will not be able toupdate multiple orders at once.
References:https://help.salesforce.com/s/articleView?id=sf.flow_build_screen.htm&type=5
質問 # 32
Cloud Kicks has decided to delete a custom field.
What will happen to the data in the field when it is deleted?
- A. The data in the field is stored for 20 days.
- B. The data associated with the field is required.
- C. The data is permanently deleted.
- D. The data is restorable from the recycle bin.
正解：C
質問 # 33
Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard.
What are the two reasons this is likely to occur?
Choose 2 answers
- A. The running dashboard user and viewer have different permissions.
- B. The current user does not have access to the report folder.
- C. The dashboard needs to be refreshed.
- D. The report needs to be refreshed.
正解：A、C
解説：
Dashboards show data from source reports as visual components that provide a snapshot of key metrics and performance indicators. Dashboards need to be refreshed manually or scheduled to run on a regular basis to reflect the most recent data from the reports. The running user of a dashboard determines whose security settings are applied when the dashboard is run. If the running user is different from the viewer of the dashboard, they may see different data based on their permissions and sharing settings.
References:https://trailhead.salesforce.com/en/content/learn/modules/lex_implementation_dashboards_and_repo
質問 # 34
Dreamhouse Realty agents are double-booking open house event nights. The evet manager wants to event submission process to help agents fill in event details and request dates.
How should an administrator accomplish the request?
- A. Create a sharing rule so that other agents can view events.
- B. Create an approval process on the Campaign object.
- C. Create a campaign for agents to request event dates.
- D. Create a workflow role to update the Event Date Field.
正解：C
質問 # 35
Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped and the user is directed to the second screen.
How should the administrator configure the decision element?
- A. Use the equals operator and {!$GlobalConstant.True} as the value.
- B. Use the contains operator and "High Value Customer" as the value
- C. Use the equals operator and "High Value Customer" as the value.
- D. Use the contains operator and {!$GlobalConstant.False} as the value.
正解：A
解説：
Explanation
The equals operator is an operator that compares two values and returns true if they are equal or false if they are not equal; it can be used in decision elements in flow builder to check if two values match certain criteria.
The {!$GlobalConstant.True} value is a global constant value that represents true in flow builder; it can be used in decision elements in flow builder as one of the values being compared. Using equals operator and
{!$GlobalConstant.True} as value can help Cloud Kicks update screen flow so that if checkbox field High Value Customer is set true first screen is skipped by using equals operator compare High Value Customer field value with {!$GlobalConstant.True} value in decision element output connector conditions; if condition is met first screen is skipped else first screen is shown. Using equals operator "High Value Customer" as value contains operator {!$GlobalConstant.False} as value contains operator "High Value Customer" as value are not valid options for updating screen flow skip first screen if checkbox field High Value Customer is set true because they either use wrong values wrong operators compare checkbox field values. References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_operators.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_decision.htm&type=5
質問 # 36
DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominiumopen houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association.
How can the administrator ensure these extra steps only appear when creating open house records for condominiums?
- A. Create two page layouts, one with a House Status field and the other with a Condominium Status field.
- B. Create one page layout.Use business processes to ensure the proper status picklist values display.
- C. Create one page layout. Use record types to ensure the proper status picklist values display.
- D. Create two page layouts. Use business processes and record types to display the appropriate picklist values.
正解：D
解説：
Explanation
To ensure extra steps only appear when creating open house records for condominiums, an administrator can use two methods: create two page layouts; and use business processes and record types to display appropriate picklist values. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. An administrator can create two page layouts for open house records - one for houses and one for condominiums - and include different fields or sections for each page layout based on their requirements. A business process is a feature that allows administrators to define and enforce stages that records must go through based on their record type such as lead status or opportunity stage. A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts etc., to different users based on their profile or role. An administrator can create two record types for open house records - one for houses and one for condominiums - and assign different business processes and picklist values for each record type based on their requirements. References:
https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5https://help.salesf
質問 # 37
The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user's manager. The administrator has been tasked with creating an approval process.
Which are two considerations the administrator needs to review before setting up this approval process?
Choose 2 answers
- A. Allow the submitter choose the approver manually.
- B. Configure two separate approval processes.
- C. Create a custom Discount field on the opportunity to capture the discount amount
- D. Populate the Manager standard field on the sales users' User Detail page.
正解：B、C
解説：
Explanation
Discount is not a standard field on the Opportunity object, so you need to create a custom field to capture the discount amount or percentage for each opportunity. To set up an approval process where opportunity discounts over 30% need to be approved by the VP of sales, and any discounts above 10% need to be approved by the user's manager, you need to configure two separate approval processes with different entry criteria based on the discount field value and different approvers based on their roles. References:
https://help.salesforce.com/s/articleView?id=sf.approvals_getting_started.htm&type=5
質問 # 38
Cloud Kicks has asked the administrator to test a new screen flow that create contacts.
What are two key components of testing the flow?
Choose 2 answers
- A. Run the flow using it to create contacts.
- B. Set Up a flow interview to test the flow.
- C. Test the flow in a sandbox.
- D. Use Debug to test the flow in Flow Builder.
正解：A、D
解説：
Explanation
Running the flow using it to create contacts and using debug to test the flow in Flow Builder are two key components of testing a new screen flow that creates contacts. Running the flow allows the administrator to see how the flow behaves in real time and check for any errors or unexpected results. Debugging the flow allows the administrator to simulate how the flow runs with different inputs and outputs and check for any logic or syntax errors. Setting up a flow interview or testing the flow in a sandbox are not necessary for testing a screen flow that creates contacts. References:
https://help.salesforce.com/s/articleView?id=sf.flow_test.htm&type=5
質問 # 39
AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts?
- A. Enable Contacts to multiple Accounts.
- B. Use a partner community to track the Contacts.
- C. Create a new Contact record for each agency.
- D. Create a Junction object to track many-to-many relationship.
正解：A
解説：
Explanation
Contacts to multiple accounts is a feature that allows you to associate a single contact with multiple accounts, both business and person accounts. This way, you can maintain the historical accuracy of the contact record without creating duplicate records for each account. References:
https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts.htm&type=5
質問 # 40
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