最新の2023年12月試験820-605問題集で合格させる認証試験合格させます
最新でリアルなCisco 820-605試験問題集解答があります
Cisco 820-605試験は、顧客成功マネジメントに関連する幅広いトピックをカバーしており、顧客ライフサイクル管理、顧客成功メトリック、および顧客エンゲージメントモデルを含みます。試験は、候補者の顧客ジャーニーマッピング、顧客セグメンテーション、および顧客フィードバック管理の理解も評価します。試験は、これらのコンセプトを実際のシナリオに適用し、顧客体験を向上させるための正しい判断をする能力をテストするよう設計されています。
Cisco 820-605試験は、65〜75の質問で構成される90分間の試験です。この試験は英語と日本語で入手でき、ピアソンビューテストセンターで撮影できます。この試験は、ピアソンVUEテストプラットフォームを介してオンラインで撮影することもできます。
Cisco 820-605認定試験は、Cisco Customer Success Managerになりたい人々を対象に設計されています。この認定試験は、顧客成功戦略を計画し実行し、Ciscoソリューションの採用を促進する方法を学びたいプロフェッショナルに最適です。この試験は、顧客成功管理プロセス、ガバナンス、メトリック、ツールなど、幅広いトピックに焦点を当てています。
質問 # 61
The customer wants to reduce their exposure to security events. Which business outcome is critical to the company's success?
- A. market growth
- B. sustainability
- C. risk management
- D. cost efficiency
正解：B
質問 # 62
Which two outcomes are expansion opportunities within customer success? (Choose two.)
- A. purchase of a new solution
- B. renewal of solution subscription
- C. expansion of solution features
- D. deployment of solution
- E. expansion of solution services
正解：C、E
質問 # 63
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success?
(Choose two.)
- A. cost efficiency
- B. sustainability
- C. risk management
- D. employee satisfaction
- E. credibility
正解：A、D
質問 # 64
Which two activities support Customer Success planning? (Choose two.)
- A. service ticket tracking
- B. service delivery program management
- C. adoption barrier identification
- D. KPI tracking
- E. quality control
正解：B、C
質問 # 65
As a Customer Success Manager, what is the most important metric to uncover during onboarding?
- A. cost
- B. value
- C. customer relationship
- D. benefit
正解：B
質問 # 66
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)
- A. business growth
- B. sustainability
- C. risk management
- D. credibility
- E. cost efficiency
正解：A、D
質問 # 67
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two )
- A. completion of customer training
- B. review of product roadmap
- C. confirmation of customer business outcomes
- D. agreement of key stakeholders
- E. scheduling of Quarterly Success Review
正解：A、D
質問 # 68
From a Customer Success perspective, which reason to monitor your customer's health is the most important?
- A. It gives the customer valuable insight so they can automatically renew critical on time
- B. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
- C. Understanding your customer's health directly enables renewals
- D. It provides the opportunity to address any changes in the customer's experience or actions around the solution
正解：D
解説：
"Good and timely account health scores will logically drive accuracy into your renewal forecast.", not "directly enables renewals". Above that, the question starts with "From a Customer Success Perspective...". Renewal is a sales success. Customer success is about getting the value from the solution provided. Addressing experience is relevant.
https://www.gainsight.com/customer-success-best-practices/how-to-score-customer-health/
質問 # 69
While talking to employees of a customer's front-line operations, a Customer Success Manager learns that the team is evaluating a competitive solution for an existing solution they own but use minimally. What is the next step the Customer Success Manager should take after this conversation?
- A. Educate the operations team on the features and capabilities of the existing solution.
- B. Host a discovery session with stakeholders to identify challenges and desired outcomes.
- C. Invites the stakeholders to attend technical training on different product use cases.
- D. Ensure the customer's procurement team is aware of the existing solution and its usage history.
正解：B
質問 # 70
What are two barriers Of adoption in an organization? (Choose two )
- A. lack of knowledge on solution
- B. new product sales motion
- C. organizational announcements
- D. hiring practices
- E. implementation issues
正解：B、E
質問 # 71
Which two results of a successful customer onboarding stage are the most important? (Choose two.)
- A. account relationships identified
- B. organization chart discussed
- C. network diagrams discussed
- D. desired business outcomes discussed
- E. stakeholders identified
正解：D、E
質問 # 72
What is a lagging indicator of the customer achieving the value proposition?
- A. product deployment
- B. decrease in the number of problem reports
- C. movement to evaluate stage
- D. contract renewal
正解：B
質問 # 73
A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization's new leadership does not have a historical perspective of the expected outcomes. Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)
- A. Evaluate the architecture value cards.
- B. Analyze the adoption report.
- C. Review the account health score.
- D. Research the list of accelerators.
- E. Examine the recent QBR results.
正解：B、E
質問 # 74
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
- A. Service organizations must evolve from a "break fix' business model to proactive and pre-emptive services that help prevent problems for customers before they arise arid accelerate solution adoption The CSM advises the professional services team on the best services to position.
- B. The accelerated pace of innovation in the era of the Internet of Things confuses many customers A CSM helps sales position the right technologies that will accelerate success for their business.
- C. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase The CSM supports sales with use cases and testimonials for proposed solutions.
- D. IT is increasingly adopting new consumption models In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realised The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
正解：B
質問 # 75
What is a business adoption barrier?
- A. lack of customer stakeholder
- B. solution is not implemented
- C. customer lacks technical knowledge
- D. services are unpurchased
正解：B
質問 # 76
You notice a decline over time in your customer's usage of your product.
Which action do you consider?
- A. Re-assess the customer's business process and outline the capability of the solution
- B. Show the customer a comparison of the solution versus the competition
- C. Tell the customer a new solution will soon be available
- D. Carefully tell the customer to get more people to use your product
正解：A
質問 # 77
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
正解：
解説：
質問 # 78
Which definition of customer success is true?
- A. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
- B. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
- C. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
- D. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.
正解：A
解説：
Customer Success is the business methodology of ensuring customers achieve their desired outcomes while using your product or service.
https://www.gainsight.com/guides/the-essential-guide-to-customer-success/
質問 # 79
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two.)
- A. cost efficiency
- B. business growth
- C. sustainability
- D. time to market
- E. credibility
正解：A、C
質問 # 80
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