[2025年07月14日] 最新更新されたのは820-605試験問題2025年更新
無料更新されたCisco 820-605テストエンジン問題には159問題と解答
Cisco 820-605認定試験は、顧客の成功管理に関する個人の知識をテストする包括的な試験です。試験は60〜70の複数選択の質問で構成されており、Cisco試験センターまたはオンラインで撮影できます。この試験は、顧客の成功管理に関する個人の知識と、この知識を実際のシナリオに適用する能力をテストするように設計されています。試験に合格した個人は、Cisco Customer Success Manager認定を受け取ります。これは、顧客成功管理の卓越性のマークとしてグローバルに認められています。
Cisco 820-605認定試験は、Cisco Customer Success Manager（CSM）になることに関心のある専門家向けに設計されています。この認定は、顧客の成功、顧客体験、販売プロセスの分野における候補者のスキルと知識を検証します。 CSMの役割は、シスコ製品とサービスの顧客満足度と保持を確保する上で重要であり、この試験は候補者がこれらの分野の専門知識を実証するのに役立ちます。
質問 # 47
Which element evaluates a customer outcome?
- A. metrics
- B. key performance indicators
- C. benchmarks
- D. milestones
正解：B
解説：
Key Performance Indicators (KPIs) are the metrics that evaluate whether a customer's outcomes are being met. They are used to measure the success of an organization in achieving its business objectives and are directly linked to the customer outcomes. References: Cisco Customer Success Manager documentation1.
質問 # 48
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)
- A. purchase policy process
- B. business misalignment
- C. lack of common features
- D. limited telemetry
- E. lack of communication
正解：C、E
質問 # 49
A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?
- A. Implement staff Super Users to provide feedback
- B. Combination of tailored surveys and IT tools-based metrics
- C. Measure the number of complaints raised by students
- D. Twice yearly student and staff surveys with two questions related to IT
正解：C
解説：
Explanation/Reference:
質問 # 50
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?
- A. Provide the customer with a chargeable deployment service.
- B. Give the customer a discount on a future purchase.
- C. Re-enforce the time to value of the solution.
- D. Suggest that the customer replace their existing staff.
正解：A
質問 # 51
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
正解：
解説：
質問 # 52
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
正解：
解説：
質問 # 53
Which definition of customer success is true?
- A. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.
- B. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
- C. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
- D. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
正解：A
質問 # 54
You notice a decline over time in your customer's usage of your product. Which action do you consider?
- A. Re-assess the customer's business process and outline the capability of the solution
- B. Carefully tell the customer to get more people to use your product
- C. Show the customer a comparison of the solution versus the competition
- D. Tell the customer a new solution will soon be available
正解：A
解説：
When noticing a decline in product usage, it's important to re-assess the customer's business process and ensure that the capabilities of the solution are well-aligned with their needs. This may involve identifying any changes in the customer's operations or uncovering new challenges they are facing. References: Customer success strategies that focus on aligning product capabilities with evolving business processes.
質問 # 55
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which adoption barrier will the customer encounter?
- A. product barrier
- B. cost barrier
- C. technical barrier
- D. cultural barrier
正解：C
質問 # 56
Refer to the exhibit.
Based on the stage and health reflected, what must be the first priority of the success plan?
- A. Identify and document barriers that impact product C.
- B. Offer and encourage the opportunity for the customer to participate in a success story for product F.
- C. Contact and collaborate with the individuals involved in the onboarding of product E.
- D. Design and propose a discount on product G.
正解：A
質問 # 57
What are two drivers for Customer Success? (Chooser two)
- A. The customer receives training for new products and services.
- B. The customer gives feedback about the purchased product.
- C. The customer recognizes the value of initial use case implementations.
- D. The mature and fully deployed solution is running in production.
- E. The customer trusts that Cisco support will solve any issues.
正解：A、C
質問 # 58
Which metric is used to determine how much should be spent to acquire a customer?
- A. ATR
- B. ACV
- C. MRR
- D. LTV
正解：D
質問 # 59
Which two outcomes are expansion opportunities within customer success? (Choose two.)
- A. expansion of solution features
- B. purchase of a new solution
- C. expansion of solution services
- D. deployment of solution
- E. renewal of solution subscription
正解：A、C
解説：
Expansion opportunities within customer success include the expansion of solution features and services.
These opportunities arise when customers see the value in adding more features or services to their existing solutions to enhance their capabilities or meet additional business needs. References: Strategies for identifying and capitalizing on opportunities to expand the scope of solutions provided to customers, leading to increased value and customer satisfaction.
質問 # 60
Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)
- A. identification of customer business outcomes
- B. completion of customer training
- C. alignment of key stakeholders
- D. review of product roadmap
- E. scheduling of Quarterly Success Review
正解：A、C
質問 # 61
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
- A. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
- B. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position. - C. The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.
- D. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
正解：A
解説：
The correct answer is C, which highlights the shift towards subscription models in IT and the role of the Customer Success Manager (CSM) in ensuring customers achieve their business outcomes and realize value from their subscriptions. This trend is a key driver for companies to invest in Customer Success practices and roles, as the ongoing satisfaction and perceived value are critical in a subscription economy where customers have the flexibility to cancel services that do not meet their expectations
質問 # 62
Which two outcomes are expansion opportunities within customer success? (Choose two.)
- A. expansion of solution features
- B. purchase of a new solution
- C. deployment of solution
- D. expansion of solution services
- E. renewal of solution subscription
正解：A、C
質問 # 63
What is Quarterly Success Review?
- A. technical analysis that outlines the implementation plan and adoption barriers.
- B. a conversation that outlines key initiatives that are agreed upon in the success plan.
- C. new success plan that focuses on the upcoming goals for the customer.
- D. gap analysis that focuses on the state of the customer's current architecture.
正解：D
質問 # 64
What is a lagging indicator of the customer achieving the value proposition?
- A. decrease in the number of problem reports
- B. contract renewal
- C. product deployment
- D. movement to evaluate stage
正解：B
解説：
Contract renewal is a lagging indicator because it shows whether the customer achieved enough value from the solution to continue using it beyond the initial contract period. By renewing, the customer is indicating that past performance met or exceeded expectations.
質問 # 65
Which scenario represents a use case expand opportunity?
- A. usage KPIs are on target entering the fourth quarter
- B. endpoint security solution extended to cover data center servers in addition to laptops
- C. solution management team adds headcount
- D. supplementary training sessions are organized on existing features
正解：B
解説：
Expanding an endpoint security solution to cover additional assets like data center servers represents a use case expansion opportunity. This scenario indicates that the customer is extending the scope of their current solution to cover more of their infrastructure. References: Expansion opportunity identification techniques that look for scenarios where the application of a solution is broadened to new areas within the customer's environment.
質問 # 66
Which definition of customer success is true?
- A. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
- B. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.
- C. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
- D. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
正解：D
質問 # 67
From a Customer Success perspective, why should the customer's health be monitored?
- A. to provide the opportunity to address any changes in the customer's experience around the solution
- B. to identify unused licenses so they can be addressed via a service improvement plan
- C. to give the customer valuable insight so they can automatically renew critical services on time
- D. to directly enable renewals
正解：A
質問 # 68
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the Customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
- A. initial user group identified and their use cases confirmed ) customer's stakeholders and their business outcomes
- B. service introduction to confirm that they know how to submit service issues at the go live
- C. additional features that will align with the business outcomes
- D. Quarterly Success Review build and delivery
正解：D
質問 # 69
Which two steps in the customer lifecycle approach are owned by the sales and marketing team?
(Choose two)
- A. Experience
- B. Awareness
- C. Deployment
- D. Adoption
- E. Evaluation
正解：B、E
質問 # 70
A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?
- A. Utilize a digital engagement so all your customers experience the touch of customer success
- B. Utilize the service team to form a larger internal team to lead the engagement
- C. Utilize people to focus your customers in a 1:many customer success experience
- D. Utilize people to focus on the elite customers for a 1:1 or 1:few onsite customer success experience
正解：D
解説：
A high touch customer success experience is characterized by personalized and customized support, often involving regular one-on-one meetings with a dedicated customer success manager12. This model focuses on providing elite customers with a tailored experience that addresses their specific needs and challenges, ensuring they receive the highest level of service.
質問 # 71
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シスコ820-605試験は、プロフェッショナルがカスタマーサクセス管理の専門知識を証明し、キャリアの成長の可能性を高める素晴らしい方法です。これは、顧客関係の管理とビジネス成長を推進する個人の知識とスキルを検証する、世界的に認められた認定です。試験は、カスタマーサクセスの原則の基本的な理解を持ち、この分野でキャリアを追求したいと思っている人であれば誰でも受験することができます。
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ベストな問題集を使おうDigital Transformation Specialist 820-605専門試験問題：https://drive.google.com/open?id=1ZJxLg2GZAx2Qn9hBgx6BotLEGF9nr15d