本日更新された820-605練習テスト2024年最新の無料問題集を無料登録！
最新のJPNTest 820-605のPDF問題集をダウンロード（152問題と解答)
質問 # 19
What is a type of expansion opportunity?
- A. using latest release versions
- B. positive customer sentiment
- C. strong stakeholder communication
- D. additional user groups
正解：D
質問 # 20
How are operating expenses (OpEx) different from capital expenses (CapEx)?
- A. OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.
- B. OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.
- C. OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.
- D. OpEx has depreciation, while there is no deprecation with CapEx.
正解：A
質問 # 21
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?
- A. Onboard
- B. Use
- C. Adopt
- D. Implement
正解：A
質問 # 22
Which activity reduces the risk of churn?
- A. expanding the customer footprint
- B. educating on product features
- C. providing a discount on renewal
- D. lowering the service level
正解：B
質問 # 23
What is a purpose of a customer stakeholder map?
- A. to create a communication plan
- B. to establish a training plan
- C. to identify the critical elements of customer culture
- D. to build a product roadmap
正解：A
質問 # 24
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution.
Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
- A. Create a new Health Index dashboard with the Sales team.
- B. Review the original business case and reassess desired outcomes with the new leadership team.
- C. Schedule Quarterly Business Review with the new leadership team.
- D. Evaluate the customer's expertise in managing the purchased solution.
- E. Examine solution pricing with the Renewals Manager.
正解：B、C
質問 # 25
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
- A. Contact the services team and request that they reach out to the customer to address the solution
- B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
- C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
- D. No action is needed because the customer will probably renew and you can address the issue after the renewal
正解：B
質問 # 26
From a Customer Success perspective, why should the customer's health be monitored?
- A. to provide the opportunity to address any changes in the customer's experience around the solution
- B. to directly enable renewals
- C. to identify unused licenses so they can be addressed via a service improvement plan
- D. to give the customer valuable insight so they can automatically renew critical services on time
正解：D
質問 # 27
Which statement describes the difference between customer success and customer sales?
- A. Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about making sure the customer deploys the solution within an effective timeline. - B. Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.
- C. Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.
- D. Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about expanding the customer's portfolio.
正解：B
質問 # 28
What is the purpose of capturing moments of success with a customer?
- A. recognizing the value of the engagement
- B. renewing the contract and subscription
- C. expanding the purchased solution
- D. validating deployment of the solution
正解：A
質問 # 29
What is a technical adoption barrier?
- A. underutilization of licenses
- B. customer not measuring product value
- C. untrained customer user group
- D. lack of integration with other products
正解：D
質問 # 30
Which task drives advocacy with customer stakeholders?
- A. creating technical documentation
- B. creating a stakeholder map
- C. creating a Customer Success Plan
- D. creating a success story
正解：C
質問 # 31
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success?
(Choose two.)
- A. employee satisfaction
- B. sustainability
- C. risk management credibility
- D. cost efficiency
正解：A、D
質問 # 32
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two.)
- A. sustainability
- B. time to market
- C. credibility
- D. business growth
- E. cost efficiency
正解：A、E
質問 # 33
What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?
- A. technical
- B. business
- C. corporate culture
- D. operational
正解：D
質問 # 34
A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)
- A. process
- B. platform
- C. tools
- D. application
- E. people
正解：B、D
質問 # 35
Customer A has 120 000 employees and a meeting booking system that is 20 years old It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings self-serve approach to achieve business innovation through face-to-face communications.
Which two main barriers to adoption does the customer face? (Choose two.)
- A. cost barrier
- B. product barrier
- C. technical barrier
- D. cultural barrier
- E. process barrier
正解：B、D
質問 # 36
From a Customer Success perspective, which reason to monitor your customer's health is the most important?
- A. It gives the customer valuable insight so they can automatically renew critical services on time.
- B. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan.
- C. Understanding your customer's health directly enables renewals.
- D. It provides the opportunity to address any changes in the customer's experience or actions around the solution.
正解：C
質問 # 37
Which type of KPI is of the most interest to Customer Success?
- A. business KPIs that define progress to the Business Outcome
- B. IT services KPIs for operations
- C. OPEX KPIs that define the operational costs of the company
- D. sales KPIs for revenue generation
正解：A
質問 # 38
......
2024年01月最新820-605試験問題集PDFと試験エンジン：https://www.jpntest.com/shiken/820-605-mondaishu
プレミアム良質なCisco 820-605オンライン問題集：https://drive.google.com/open?id=19ZEyKLByIUGFXgY-qdBRPpb_Ze73Qbe6