テスト資料820-605テストエンジン試験問題はここにある[2024年06月]
合格突破受験者シミュレーションされた820-605試験PDF問題を試そう
Cisco 820-605試験は、Ciscoのカスタマーサクセスマネージャーになりたい個人の知識とスキルをテストするように設計されています。この試験は、顧客成功管理の専門知識を実証したい専門家向けの認定プログラムです。 Cisco Customer Success Managerは、顧客がCiscoソリューションとサービスを最大限に活用できるようにする責任があります。この試験は、この役割に必要なスキルと知識を検証するのに最適な方法です。
Cisco 820-605認定試験では、顧客の成功戦略、顧客ライフサイクル管理、顧客エンゲージメントモデルなど、さまざまなトピックに焦点を当てています。この試験では、顧客のニーズ評価、顧客のオンボーディング、顧客のアドボカシーなどのトピックについてもカバーしています。この試験を受ける個人は、顧客の成功管理を深く理解し、この知識を使用してビジネスの成長と顧客満足度を促進することができます。
質問 # 27
What are two customer advantages of purchasing subscription licenses? (Choose two.)
- A. Software maintenance is offered through a separate contract.
- B. It provides the customer with a pay per use model.
- C. It creates high aftermarket resale value.
- D. It enables software providers to control customer consumption.
- E. The customer can discontinue the subscription if value is not realized.
正解：B、E
質問 # 28
The Customer Success Manager notices that their customer has delayed going into production.
Which action does the Customer Success Manager consider?
- A. Provide the customer with a chargeable deployment service
- B. Suggest that the customer replace their existing staff
- C. Re-enforce the time to value of the solution
- D. Give the customer a discount on a future purchase
正解：C
質問 # 29
What are two barriers to adoption within an organization? (Choose two.)
- A. solution implemented by partner
- B. organizational silos
- C. centralized IT organization
- D. agile development model
- E. inadequate knowledge and skills
正解：B、E
質問 # 30
What are two expectations of the Quarterly Success Review? (Choose two.)
- A. Align with customer's critical business objectives.
- B. Offer additional license purchases.
- C. Track key performance indicators or milestones.
- D. Consider upgrades to support existing solutions.
- E. Negotiate the level of discount in a solution expansion.
正解：A、C
質問 # 31
The customer purchased a solution with a specific use case in mind but has not yet expressed interest in additional use cases. Which two actions gain their commitment to add use cases? (Choose two.)
- A. Identify target outcomes based on known challenges to demonstrate how a new use case could help achieve them.
- B. Conduct a discovery session to uncover their additional pain points.
- C. Present case studies that outline the benefits they achieved and highlight compelling metrics.
- D. Recognize tools that compete with the expansion opportunity and offer discounts to switch.
- E. Provide additional training on the current use case to drive adoption.
正解：A、E
質問 # 32
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
正解：
解説：
質問 # 33
Which method is directly associated with evaluating a customer outcome?
- A. milestones
- B. key performance indicators
- C. metrics
- D. benchmarks
正解：D
質問 # 34
What is a Quarterly Success Review?
- A. gap analysis that focuses on the state of the customer's current architecture
- B. new success plan that focuses on the upcoming goals for the customer
- C. technical analysis that outlines the implementation plan and adoption barriers
- D. conversation that outlines the key initiatives that are agreed upon in the success plan
正解：D
質問 # 35
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)
- A. limited telemetry
- B. business misalignment
- C. purchase policy process
- D. lack of communication
- E. lack of common features
正解：A、D
質問 # 36
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution.
Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
- A. Review the original business case and reassess desired outcomes with the new leadership team.
- B. Evaluate the customer's expertise in managing the purchased solution.
- C. Schedule Quarterly Business Review with the new leadership team.
- D. Examine solution pricing with the Renewals Manager.
- E. Create a new Health Index dashboard with the Sales team.
正解：A、C
質問 # 37
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?
- A. Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.
- B. Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.
- C. Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.
- D. Research the best training available for this new technology and ensure as many IT staff as possible attend the training.
正解：B
質問 # 38
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?
- A. Onboard
- B. Implement
- C. Use
- D. Adopt
正解：A
質問 # 39
DRAG DROP
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Select and Place:
正解：
解説：
質問 # 40
Which two outcomes are expansion opportunities within customer success? (Choose two.)
- A. expansion of solution features
- B. expansion of solution services
- C. deployment of solution
- D. purchase of a new solution
- E. renewal of solution subscription
正解：A、B
解説：
There are many ways that you can add value for your customers by expanding their consumption of your solutions and services, such as these examples:
- Add features to the product or upgrade the license tier
- Implement or optimize services
質問 # 41
Your client, the Director of IT Policy and Governance of Eastembank has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago The client has requested a meeting to improve the situation Which reports are critical to the success of the meeting?
- A. number of users registered, bandwidth utilization, number of training sessions user joined
- B. number of users registered, service logs, number of users
- C. number of users registered, number of meetings user initiated, number of meetings user joined
- D. network utilization, number of meetings user initiated, number of users
正解：D
質問 # 42
What is a business adoption barrier?
- A. solution is not implemented
- B. services are unpurchased
- C. customer lacks technical knowledge
- D. lack of customer stakeholder
正解：A
質問 # 43
A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?
- A. Twice yearly student and staff surveys with two questions related to IT
- B. Measure the number of complaints raised by students
- C. Implement staff Super Users to provide feedback
- D. Combination of tailored surveys and IT tools-based metrics
正解：B
解説：
Explanation/Reference:
質問 # 44
What are two barriers to adoption within an organization? (Choose two.)
- A. solution implemented by partner
- B. centralized IT organization
- C. organizational silos
- D. agile development model
- E. inadequate knowledge and skills
正解：A、E
質問 # 45
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
正解：
解説：
質問 # 46
Refer to the exhibit. Which action must be taken by Customer Success Manager?
- A. Identify the adoption barriers.
- B. Review the financial index.
- C. Develop a customer testimonial.
- D. Recommend expansion opportunities
正解：A
質問 # 47
Drag and Drop Question
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics.
Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
正解：
解説：
質問 # 48
DRAG DROP
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Select and Place:
正解：
解説：
質問 # 49
......
Cisco 820-605試験に備えて、候補者は、トレーニングコース、学習ガイド、模擬試験など、Ciscoが提供するさまざまなリソースを活用することができます。これらのリソースは、候補者が試験形式を理解し、重点領域を特定し、試験に合格するために必要なスキルを開発するのに役立ちます。Cisco 820-605試験に合格することで、個人は顧客の成功に対するコミットメントを証明し、競争の激しい求人市場で目立つことができます。
正真正銘で最適な820-605オンライン練習試験資料：https://www.jpntest.com/shiken/820-605-mondaishu
優良な質を持つ820-605問題集と解釈が待ってます。 今すぐゲット：https://drive.google.com/open?id=19ZEyKLByIUGFXgY-qdBRPpb_Ze73Qbe6