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質問 # 53
A project manager reports that the implementation of a new system is on track to be completed under budget and ahead of the schedule. A stakeholder then asks the manager to add mobile device functionality. Which of the following should the project manager do in response to the request?
- A. Assess the impact of the request and create a change request
- B. Create new functional and non-functional requirements for mobile devices.
- C. Decline because it is not included in the project scope.
- D. Revise the baseline of the project plan by adding the new requirements.
正解：A
解説：
Assess the impact of the request and create a change request. The project manager should assess the impact of the request and create a change request in response to the stakeholder asking to add mobile device functionality to a project that is on track to be completed under budget and ahead of schedule. A change request is a document that formally proposes and records a modification or addition to some aspect of a project, such as scope, schedule, cost, quality, or resources. A change request can help to communicate and justify the need and rationale for the change and its implications on the project objectives and deliverables. A change request also helps to initiate the change control process, which involves reviewing, approving, implementing, and monitoring the change12
質問 # 54
Someone claiming to be from a tax agency sent an email to a team member asking for access to the project repository. Which of the following BEST describes this scenario?
- A. Spoofing
- B. Phishing
- C. Social engineering
- D. Hacking
正解：B
解説：
Phishing is a scenario where someone claiming to be from a legitimate organization sends an email or other message to a target person asking for sensitive information or access to a system or account. Phishing is a type of cyberattack that aims to trick the target into revealing personal or financial data or installing malware on their device. Phishing can compromise the security and privacy of the target and expose them to identity theft, fraud, or other malicious activities.
質問 # 55
A third party needs to perform a short-term task for which the duration cannot be accurately estimated and the cost cannot be calculated in advance. Which of the following should the project manager put in place before work begins?
- A. Master service agreement
- B. Time and materials contract
- C. Statement of work
- D. Cost-plus agreement
- E. Fixed-price contract
正解：B
解説：
Explanation
The project manager should put in place a time and materials contract before work begins for a third party that needs to perform a short-term task for which the duration cannot be accurately estimated and the cost cannot be calculated in advance. A time and materials contract is a type of contract where the buyer pays the seller based on the actual time spent and materials used during the project. A time and materials contract is suitable for projects that have uncertain or variable scope, duration, or cost. A time and materials contract can provide flexibility and adaptability for both parties and allow them to adjust to changing requirements or circumstances.
質問 # 56
Which of the following items must be protected as Pll? (Select TWO).
- A. Date of birth
- B. Blood type
- C. Job title
- D. Home address
- E. Time zone
- F. Work phone number
正解：A、D
解説：
Explanation
Home address and date of birth must be protected as personally identifiable information (PII). PII is any information that can be used to identify, contact, or locate an individual person, either alone or in combination with other sources. PII can include information such as name, email address, phone number, social security number, passport number, driver's license number, bank account number, credit card number, biometric data, medical records, etc. PII must be protected from unauthorized access, use, disclosure, modification, or destruction to prevent identity theft, fraud, or other malicious activities that may harm the individual's privacy or security.
質問 # 57
A company that is implementing an updated version of its main product hired a new project manager to lead the project. Prior to the start of the project, the sponsor asked the project manager to prepare a report on the defects found in the previous project to avoid a decrease in production. The report shows that the two main defects are related to cosmetic and physical damage to the product. Which of the following charts would BEST prioritize which defects to address?
- A. Control
- B. Run
- C. Pareto
- D. Histogram
正解：C
解説：
Explanation
The project manager should use a Pareto chart to prioritize which defects to address for the product. A Pareto chart is a type of bar chart that shows the frequency or impact of different causes of problems or defects. It also shows a cumulative line that represents the percentage of the total frequency or impact. A Pareto chart can help to prioritize the causes that have the most significant effect on the quality of the product and apply the
80/20 rule, which states that 80% of the problems are caused by 20% of the causes.
質問 # 58
Due to budgetary and time constraints, a PM scheduled a meeting with all stakeholders during the planning phase to review the requirements and come to an agreement on the minimum viable product that would be acceptable. Which of the following would be used to document this input?
- A. Project transition plan
- B. Project change management plan
- C. Project communication plan
- D. Project management plan
正解：D
解説：
Explanation
The project manager should use the project management plan to document the input from the stakeholders on the minimum viable product that would be acceptable for the project. The project management plan is a document that describes how the project will be executed, monitored, controlled, and closed. It usually includes information such as scope statement, work breakdown structure (WBS), schedule baseline, cost baseline, quality plan, risk plan, communication plan, stakeholder plan, and change management plan. The project management plan can help to define and communicate the project requirements, deliverables, assumptions, constraints, and expectations to all stakeholders involved in the project.
The project management plan would be used to document the input obtained from stakeholders during the meeting to review the requirements and agree on the minimum viable product. The project management plan is a comprehensive document that outlines the approach, scope, schedule, budget, quality, resources, and communication for a project. The document is updated throughout the project lifecycle and serves as a guide for project execution, monitoring, and control. References: CompTIA Project+ Study Guide, Chapter 3:
Project Integration Management, Objective 3.3: Identify the components of the project management plan.
質問 # 59
During a brainstorming meeting, a project manager identifies multiple techniques that will help the project team ensure confidence and alignment with the project scope and goals. Which of the following plans is the project manager creating?
- A. Communication
- B. Procurement
- C. Quality assurance
- D. Risk
正解：C
解説：
Explanation
The project manager is creating a quality assurance plan when identifying multiple techniques that will help the project team ensure confidence and alignment with the project scope and goals during a brainstorming meeting. A quality assurance plan is a plan that defines and documents the standards, criteria, methods, activities, and tools for ensuring and verifying that the quality requirements and expectations of a project are met. A quality assurance plan can help to improve the quality of the project processes and deliverables and prevent or reduce defects or errors.
質問 # 60
Which of the following software programs would be BEST to use lo store information related to business transactions?
- A. Content management system
- B. Customer relationship management
- C. Enterprise resource planning
- D. Record management system
正解：B
解説：
Customer relationship management (CRM) software would be the best to use to store information related to business transactions. CRM software is a type of software that helps businesses manage their interactions and relationships with current and potential customers. CRM software can store and organize information such as customer contact details, purchase history, preferences, feedback, complaints, etc. CRM software can help businesses improve customer service, satisfaction, loyalty, retention, and revenue1
質問 # 61
Due to budgetary and time constraints, a PM scheduled a meeting with all stakeholders during the planning phase to review the requirements and come to an agreement on the minimum viable product that would be acceptable. Which of the following would be used to document this input?
- A. Project transition plan
- B. Project change management plan
- C. Project communication plan
- D. Project management plan
正解：D
解説：
The project manager should use the project management plan to document the input from the stakeholders on the minimum viable product that would be acceptable for the project. The project management plan is a document that describes how the project will be executed, monitored, controlled, and closed. It usually includes information such as scope statement, work breakdown structure (WBS), schedule baseline, cost baseline, quality plan, risk plan, communication plan, stakeholder plan, and change management plan. The project management plan can help to define and communicate the project requirements, deliverables, assumptions, constraints, and expectations to all stakeholders involved in the project.
The project management plan would be used to document the input obtained from stakeholders during the meeting to review the requirements and agree on the minimum viable product. The project management plan is a comprehensive document that outlines the approach, scope, schedule, budget, quality, resources, and communication for a project. The document is updated throughout the project lifecycle and serves as a guide for project execution, monitoring, and control. References: CompTIA Project+ Study Guide, Chapter 3: Project Integration Management, Objective 3.3: Identify the components of the project management plan.
質問 # 62
During a brainstorming session, a project team is elaborating on what caused the unexpected crash of the website that the team was developing. Given the following:
Which of the following was the initial cause of the issue?
- A. Inadequate memory
- B. Incorrect configuration
- C. Inadequate instructions
- D. Lack of infrastructure
正解：B
解説：
. Incorrect configuration was the initial cause of the issue that caused the unexpected crash of the website that the team was developing. The diagram given is an example of a fishbone diagram or a cause-and-effect diagram that shows the possible causes of a problem or effect. The diagram has four main categories: people, process, technology, and environment. Each category has subcategories that list specific factors that may contribute to the problem or effect. The diagram shows that incorrect configuration under technology was marked as an initial cause of website crash.
質問 # 63
A project team was instructed to refurbish old desktops. The following provides the details of the issues observed:
Which of the following issues should be addressed FIRST?
- A. An old operating system issue has the most amount of occurrences.
- B. Replace missing peripherals because this process can be easy and less costly.
- C. Address each issue as discovered to avoid rework.
- D. Damage to the monitor has the highest percentage.
正解：D
解説：
Explanation
The project manager should address the issue of damage to the monitor first because it has the highest percentage (40%) among the issues observed. This means that it is the most frequent and severe issue that affects the quality and functionality of the refurbished desktops. Addressing this issue first can help to improve customer satisfaction, reduce rework, and avoid waste
質問 # 64
A system was implemented, and testing was successfully completed. Which of the following should the project manager do NEXT?
- A. Start the training and handoff for the operations team.
- B. Review the risk register and close up residual risks.
- C. Validate against the scope statement and ask for sign-off.
- D. Run a control chart to ensure the quality of the deliverables.
正解：C
解説：
Explanation
The project manager should validate against the scope statement and ask for sign-off after a system was implemented and testing was successfully completed. The scope statement is a document that defines and documents the project scope, objectives, deliverables, requirements, assumptions, and constraints. The scope statement can help to establish a common understanding and agreement between the project manager and the stakeholders on what the project aims to achieve and deliver. Validating against the scope statement means checking whether the project deliverables meet the agreed-upon scope criteria and quality standards. Asking for sign-off means requesting formal acceptance and approval of the project deliverables from the stakeholders.
質問 # 65
A project manager sent equipment to a global project team for testing purposes. Only 70% of the project team received the equipment for testing. Which of the following considerations is impacting the rest of the team?
- A. Quality assurance
- B. Country legal regulations
- C. State privacy acts
- D. Organizational branding restrictions
正解：B
解説：
Explanation
Country legal regulations. Country legal regulations are impacting the rest of the team that did not receive the equipment for testing. Country legal regulations are rules and laws that govern how businesses operate in different countries. They may include aspects such as customs, tariffs, taxes, import and export restrictions, data protection, intellectual property rights, and environmental standards. Country legal regulations can affect the delivery and use of equipment for a global project team and may require compliance with different procedures and documentation3
質問 # 66
During a brainstorming session, a project team is elaborating on what caused the unexpected crash of the website that the team was developing. Given the following:
Which of the following was the initial cause of the issue?
- A. Inadequate memory
- B. Incorrect configuration
- C. Inadequate instructions
- D. Lack of infrastructure
正解：B
解説：
Explanation
Incorrect configuration was the initial cause of the issue that caused the unexpected crash of the website that the team was developing. The diagram given is an example of a fishbonediagram or a cause-and-effect diagram that shows the possible causes of a problem or effect. The diagram has four main categories: people, process, technology, and environment. Each category has subcategories that list specific factors that may contribute to the problem or effect. The diagram shows that incorrect configuration under technology was marked as an initial cause of website crash.
質問 # 67
A program manager is reviewing the project portfolio and prioritizing each project based on the company's strategic plan. Which of the following should be considered in this evaluation? (Select TWO).
- A. Local legislation
- B. Mission statement
- C. Company vision
- D. Brand value
- E. Portfolio budget
- F. Global environment
正解：B、C
解説：
Company vision and mission statement should be considered in the evaluation of the project portfolio based on the company's strategic plan. Company vision is a statement that describes the long-term aspirations and desired future state of the organization. Company mission statement is a statement that defines the core purpose and values of the organization and how it serves its customers and stakeholders. These statements provide direction and guidance for the strategic planning and decision making of the organization. They also help to align the project portfolio with the organizational goals and objectives and ensure that the projects and programs in the portfolio deliver value and benefits to the organization12
質問 # 68
A client provides a project plan to the assigned project manager and suggests that the project manager and team just need to execute the plan. Upon further investigation, the document contains:
* Purpose
* Scope of work
* Location of work
* Period of performance
* Deliverables schedule
* Applicable standards
* Acceptance criteria
* Special requirements
* Payment schedule
Which of the following documents did the client provide to the project manager?
- A. RFP
- B. SOW
- C. WBS
- D. SLA
正解：B
解説：
Explanation
The client provided a statement of work (SOW) to the project manager and suggested that the project manager and team just need to execute the plan. A SOW is a document that defines the scope, deliverables, schedule, and terms and conditions of a project or contract. A SOW typically includes information such as purpose, scope of work, location of work, period of performance, deliverables schedule, applicable standards, acceptance criteria, special requirements, and payment schedule. A SOW can help to establish a common understanding and agreement between the client and the service provider on what needs to be done and how it will be done.
質問 # 69
To gather requirements from stakeholders, the project manager sits down with them and allows them to discuss freely. Which a following technique is the project manager utilizing?
- A. Brainstorming
- B. Focus group
- C. Process moving
- D. Interview
正解：B
解説：
A focus group is a technique that involves bringing together a group of stakeholders and facilitating a discussion to elicit their opinions, needs, and expectations about the project. This technique can help to gather requirements from stakeholders in an interactive and collaborative way1, p. 67
質問 # 70
A project manager has been assigned to a new project. During the planning phase, the project manager needs to get an understanding of the purpose of the project. Which of the following should the project manager do?
- A. Perform a gap analysis.
- B. Review existing artifacts.
- C. Collate the lessons learned.
- D. Conduct a retrospective.
正解：B
解説：
Explanation
The project manager should review existing artifacts to get an understanding of the purpose of the project.
Existing artifacts are documents or records that provide information about the project background, context, scope, objectives, requirements, stakeholders, and deliverables. They may include documents such as project proposal, project charter, business case, feasibility study, statement of work (SOW), or contract. Reviewing existing artifacts can help to clarify the project vision and expectations and provide a basis for planning and executing the project.
質問 # 71
During the stabilization phase for recently deployed software, an end user reports a bug that is compromising data integrity. Which of the following tools will the project manager MOST likely use?
- A. Issue log
- B. Defect log
- C. Task board
- D. Change log
正解：B
解説：
During the stabilization phase of recently deployed software, the project manager will most likely use a defect log to track and manage reported bugs. A defect log is a document that contains information about the defects or issues identified during testing or after the deployment of software. It includes the severity of the defect, the steps to reproduce the problem, and the actions taken to resolve the defect. References: CompTIA Project+ Study Guide Section 4.1.
The project manager will most likely use a defect log during the stabilization phase for recently deployed software to record a bug that is compromising data integrity. A defect log is a tool that tracks and documents any errors or flaws found in a software product or system during testing or operation. It usually includes information such as defect ID, description, severity, priority, status, resolution, and responsible person. A defect log can help to monitor and manage the quality of the software product or system and ensure that all defects are identified and resolved before delivery or release.
質問 # 72
A financial manager reports that several employees' allocations from the past month appear to be 200% even though they are only assigned to a particular project. Which of the following could MOST likely be the cause of this issue?
- A. A project manager did not remove the system access.
- B. A project manager assigned the wrong resources.
- C. A project manager did not release the resources
- D. A project manager did not provide the project sign-off.
正解：C
解説：
A project manager did not release the resources. A project manager not releasing the resources could most likely be the cause of this issue where several employees' allocations from the past month appear to be 200% even though they are only assigned to a particular project. Releasing resources is a process of freeing up or reallocating any human or material resources that were used for a project after its completion or closure. Releasing resources can help to update the resource availability and utilization records and avoid any conflicts or errors in resource allocation or reporting.
質問 # 73
Which of the following is a quality assurance tool?
- A. Identifying the root cause analysis
- B. Assessing skill gaps
- C. Assessing employee efficiency
- D. Defining project goals
正解：A
解説：
Identifying the root cause analysis. Identifying the root cause analysis is a quality assurance tool that can help to find and eliminate the underlying causes of quality problems or defects. Root cause analysis is a systematic process of asking why a problem occurred and tracing it back to its source. Root cause analysis can help to prevent recurrence of the same or similar problems, improve quality performance, and reduce costs and risks12
質問 # 74
Which of the following would be MOST beneficial to do before a call to ensure all meeting items are addressed and the correct participants attend?
- A. Assign action items to attendees.
- B. Distribute an agenda.
- C. Schedule a convenient time.
- D. Email the minutes from the previous meeting.
正解：B
解説：
The project manager should distribute an agenda before a call to ensure all meeting items are addressed and the correct participants attend. An agenda is a document that outlines the purpose, topics, and objectives of a meeting. It also includes information such as date, time, duration, location, attendees, and roles. Distributing an agenda can help to prepare the participants for the meeting, set clear expectations, and facilitate a productive and focused discussion12
質問 # 75
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