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質問 # 21
A hurricane delays the shipment of critical equipment for a project. Which of the following is BEST to use to document the effects of this delay?
- A. Gantt chart
- B. Change control log
- C. Milestone chart
- D. Issue log
正解：B
解説：
Explanation
The project manager should use a change control log to document the effects of the hurricane delay on the project. A change control log is a tool that records and tracks any changes that occur during the project lifecycle. It usually includes information such as change ID, description, impact, status, approval, and resolution. A change control log can help to monitor and manage the changes that affect the project scope, schedule, cost, quality, or resources and ensure that they are aligned with the project objectives and stakeholder expectations.
質問 # 22
A project manager prefers to have immediate contact with team members because it allows for faster response times and more interactive discussions. Which of the following communication methods should the project manager use?
- A. Informal
- B. Synchronous
- C. Formal
- D. Asynchronous
正解：B
解説：
Explanation
The project manager should use synchronous communication methods if they prefer to have immediate contact with team members. Synchronous communication is a type ofcommunication that occurs in real time and allows for faster response times and more interactive discussions. Examples of synchronous communication methods include phone calls, video conferences, instant messaging, and face-to-face meetings. Synchronous communication can help to build rapport, clarify doubts, and resolve issues quickly among team members.
Synchronous communication should be used when the project manager prefers to have immediate contact with team members. Synchronous communication allows for real-time interaction and feedback, enabling faster response times and more interactive discussions. References: CompTIA Project+ Study Guide Section 3.1.3
質問 # 23
During a code implementation, a senior developer and junior tester are discussing the testing scenarios that were performed. A major malfunction resulted in an inoperative product condition. As a result, the team was forced to work until midnight to restore operations. Which of the following should the PM have generated FIRST to alleviate the impact of this issue prior to deployment?
- A. A risk budget
- B. A change request
- C. A risk impact
- D. A contingency plan
正解：D
解説：
Explanation
The project manager should have generated a contingency plan first to alleviate the impact of this issue prior to deployment where a major malfunction resulted in an inoperative product condition during a code implementation. A contingency plan is a plan that outlines alternative courses of action or strategies to deal with potential problems or risks that may occur during a project. A contingency plan can help to prevent or minimize the negative impacts of unforeseen events or issues on the project objectives and deliverables and ensure business continuity and stability.
質問 # 24
A project manager realizes that a project will not be completed on time due to resource constraints. Which of the following actions should the project manager take NEXT?
- A. Work with the functional managers to create a work-around.
- B. Set up an escalation meeting with the sponsor.
- C. Trigger the contingency plan and communicate with the stakeholders.
- D. Transfer the risk by hiring a new vendor who was successful on a previous project.
- E. Submit a change request to the change control board.
正解：E
解説：
Explanation
Submit a change request to the change control board. The project manager should submit a change request to the change control board (CCB) if they realize that the project will not be completed on time due to resource constraints. A change request is a formal proposal to modify any aspect of the project, such as scope, schedule, cost, quality, or resources. A change request must be submitted to the CCB, which is a group of stakeholders who are authorized to review and approve changes. Submitting a change request can help to document the impact of the resource constraints on the project and seek approval for any corrective actions or preventive actions12
質問 # 25
A system was implemented, and testing was successfully completed. Which of the following should the project manager do NEXT?
- A. Run a control chart to ensure the quality of the deliverables.
- B. Start the training and handoff for the operations team.
- C. Validate against the scope statement and ask for sign-off.
- D. Review the risk register and close up residual risks.
正解：C
解説：
Explanation
The project manager should validate against the scope statement and ask for sign-off after a system was implemented and testing was successfully completed. The scope statement is a document that defines and documents the project scope, objectives, deliverables, requirements, assumptions, and constraints. The scope statement can help to establish a common understanding and agreement between the project manager and the stakeholders on what the project aims to achieve and deliver. Validating against the scope statement means checking whether the project deliverables meet the agreed-upon scope criteria and quality standards. Asking for sign-off means requesting formal acceptance and approval of the project deliverables from the stakeholders.
質問 # 26
A PM has identified all the resources involved in a project. The next step is to identify which resources are responsible for which tasks. Which of the following should be used to document this information?
- A. WBS
- B. RACI
- C. SOW
- D. RFI
正解：B
解説：
Explanation
The RACI (Responsible, Accountable, Consulted, Informed) matrix is used to document which resources are responsible for which tasks. The RACI matrix is a tool that helps to clarify roles and responsibilities on a project. It assigns a level of responsibility to each resource involved in the project. References: CompTIA Project+ Study Guide Section 3.4.
The project manager should use a RACI matrix to document which resources are responsible for which tasks.
A RACI matrix is a type of responsibility assignment matrix (RAM) that plots the roles and responsibilities of resources on a project team. RACI stands for Responsible, Accountable, Consulted, and Informed. A RACI matrix can help to clarify who does what on a project, avoid confusion and duplication of work, and improve communication and collaboration among team members.
質問 # 27
A project manager is assigned to a multinational project with team members from different continents. Which of the following is the MOST important aspect for the project manager to consider?
- A. Technological factors
- B. Resource allocation
- C. Communication security
- D. Cultural differences
正解：D
解説：
Explanation
Cultural differences are the most important aspect for the project manager to consider when assigned to a multinational project with team members from different continents. Cultural differences refer to the variations in beliefs, values, norms, behaviors, customs, and communication styles among people from different countries or regions. Cultural differences can affect how team members interact, communicate, collaborate, negotiate, make decisions, solve problems, manage conflicts, and perform tasks. The project manager should be aware of and respect the cultural differences among team members and foster a positive and inclusive team culture that leverages diversity and promotes trust and cooperation.
質問 # 28
Which of the following items must be protected as Pll? (Select TWO).
- A. Job title
- B. Blood type
- C. Home address
- D. Time zone
- E. Date of birth
- F. Work phone number
正解：C、E
解説：
Explanation
Home address and date of birth must be protected as personally identifiable information (PII). PII is any information that can be used to identify, contact, or locate an individual person, either alone or in combination with other sources. PII can include information such as name, email address, phone number, social security number, passport number, driver's license number, bank account number, credit card number, biometric data, medical records, etc. PII must be protected from unauthorized access, use, disclosure, modification, or destruction to prevent identity theft, fraud, or other malicious activities that may harm the individual's privacy or security.
質問 # 29
Due to multiple changes, the sign-off for the project scope baseline is delayed. The project sponsor has restricted the budget for this project. Which of the following should the project manager MOST likely do to move forward?
- A. Communicate with the affected stakeholders.
- B. Set a new cost using a lightweight estimation method.
- C. Initiate a formal change request to modify the cost
- D. Adjust the scope to stay within the cost.
正解：A
解説：
Explanation
The project manager should communicate with the affected stakeholders first after realizing that the sign-off for the project scope baseline is delayed due to multiple changes and that the budget for this project is restricted by the project sponsor. The affected stakeholders are those who have an interest or influence on the project and may be impacted by any changes or delays. Communicating with them can help to explain the situation, assess the impact, seek feedback, and manage expectations.
質問 # 30
Which of the following is a test that is done on an existing system to ensure the previous functionality still works after a change has been made?
- A. Unit testing
- B. User acceptance testing
- C. Regression testing
- D. Smoke testing
正解：C
解説：
Explanation
Regression testing is a type of testing that is done on an existing system to ensure that the previous functionality still works after a change has been made. Regression testing is a process of retesting or verifying that a software system or application still performs as expected after it has been modified or updated with new features, bug fixes, patches, etc. Regression testing can help to detect any errors or defects that may have been introduced by the change and ensure that no functionality has been broken or degraded.
質問 # 31
A project sponsor asked the PM to provide a summary of the current financial status. The PM uses the following burn up chart for the analysis:
Based on the chart, which of the following is the current status of the project?
- A. Behind schedule and under budget
- B. Ahead of schedule and over budget
- C. Behind schedule and over budget
- D. Ahead of schedule and under budget
正解：C
解説：
Explanation
The project manager can use the burn up chart to analyze the current status of the project based on its scope (value delivered), budget (cost), and schedule (time). A burn up chart is a graphical tool that shows how much work has been completed (burned up) versus how much work remains (scope) over time. It also shows how much budget has been spent (burned up) versus how much budget remains (budget) over time. A burn up chart can help to monitor and control the project progress and performance and identify any variances or deviations from the plan. The chart given shows that both scope and budget lines are above their respective target lines at any given time point. This means that less work has been completed than planned (scope variance) and more money has been spent than planned (budget variance) at any given time point. Therefore, the project is behind schedule and over budget.
質問 # 32
Which of the following offers administrators more direct control over operating systems?
- A. Functions as a service
- B. Platform as a service
- C. Software as a service
- D. Infrastructure as a service
正解：D
解説：
Explanation
Infrastructure as a service (IaaS) offers administrators more direct control over operating systems than other cloud service models. IaaS is a type of cloud computing service that provides virtualized computing resources such as servers, storage, network, and operating systems over the internet. IaaS allows users to rent or lease infrastructure resources on demand and pay only for what they use. IaaS gives users more flexibility and control over their infrastructure resources and enables them to configure, manage, and customize their operating systems according to their needs and preferences
質問 # 33
When creating a project schedule, a project manager adds activities with zero duration. Which of the following describes these types of activities?
- A. Milestones
- B. Critical paths
- C. Resources
- D. Work breakdown structures
正解：A
解説：
Explanation
Milestones are activities with zero duration that are added to a project schedule by a project manager.
Milestones are significant events or achievements in a project that mark the completion of a phase, deliverable, or task. Milestones can help to track and measure the progress and performance of a project and communicate it to stakeholders.
質問 # 34
A visual that displays team progress was created for stand-up meetings. Which of the following BEST describes what is being represented on the visual?
- A. Dashboard
- B. Decision board
- C. Task board
- D. Whiteboard
正解：C
解説：
Explanation
A task board is a visual tool that displays team progress for stand-up meetings. A task board usually consists of columns that represent different stages or statuses of tasks, such as to do, in progress, done, or blocked.
Each task is represented by a card or sticky note that can be moved across the columns as the task progresses.
A task board can help to facilitate communication, collaboration, and transparency among team members and stakeholders. It can also help to track and manage work flow, prioritize tasks, identify bottlenecks, and resolve issues3
質問 # 35
While developing a project charter, a PM discovers that some of the legal requirements have not been addressed during the project concept preparation, which could result in significant financial penalties against the organization. The PM knows that implementation of appropriate changes is costly and will exceed the budget and scope of the project. Which of the following should the PM do FIRST?
- A. Escalate the finding to the change control board.
- B. Have a meeting with the project sponsor and main stakeholders.
- C. Add a risk to the risk register for validation.
- D. Consult the RACI matrix to identify ownership of the risk.
正解：B
解説：
Explanation
The project manager should have a meeting with the project sponsor and main stakeholders first after discovering that some of the legal requirements have not been addressed during the project concept preparation. The project sponsor and main stakeholders are the key decision-makers and influencers of the project. They have the authority and responsibility to approve or reject any changes to the project scope, budget, or schedule. Having a meeting with them can help to communicate the issue, assess the impact, explore alternatives, and seek guidance on how to proceed with the project34
質問 # 36
A PM received feedback from the project sponsor that the resources involved in the project are unsure of their daily activities. Which of the following is the MOST effective step for the PM to take to ensure clarity within the team?
- A. Have the project sponsor meet with the team.
- B. Create a list of tasks and share it with the team.
- C. Review the Gantt chart weekly with the team.
- D. Resend the scope of work to the team.
正解：C
解説：
Explanation
Reviewing the Gantt chart weekly with the team would be the most effective step for the project manager to take to ensure clarity within the team after receiving feedback from the project sponsor that the resources involved in the project are unsure of their daily activities. A Gantt chart is a graphical tool that shows the schedule of a project, including the start and end dates, durations, dependencies, milestones, and progress of each task or activity. Reviewing the Gantt chart weekly with the team can help to clarify their roles and responsibilities, assign tasks and deadlines, track and report their status and performance, identify and resolve any issues or risks, and keep them aligned and engaged with the project goals.VVVVVVVVVVVVVV
質問 # 37
During the project initiation phase, a project team has been identified. Which of the following is the NEXT step for the project manager?
- A. Create a project schedule
- B. Validate the business case.
- C. Determine budget constraints.
- D. Update the project charter.
正解：D
解説：
Explanation
Update the project charter. Updating the project charter would be the next step for the project manager after identifying the project team during the project initiation phase. A project charter is a document that formally authorizes a project and defines its purpose, scope, objectives, deliverables, milestones, roles and responsibilities, assumptions, constraints, risks, budget, and timeline. A project charter can help to align the expectations and interests of all stakeholders involved in a project and provide direction and guidance for planning and executing the project.
質問 # 38
Which of the following criteria would favor using the agile methodology to manage an upcoming project?
- A. Medium risk
- B. Strong projectized organization
- C. Lack of resources
- D. Multiple undefined tasks
正解：D
解説：
Explanation
Multiple undefined tasks would favor using the agile methodology to manage an upcoming project. Agile methodology is a project management framework that breaks projects down into several dynamic phases, commonly known as sprints. Agile methodology is an iterative and adaptive approach that allows teams to respond to changing requirements and customer feedback quickly and effectively. Agile methodology is suitable for projects that have multiple undefined tasks, as it enables teams to prioritize and deliver the most valuable features first, and refine and improve them over time based on user input and testing12
質問 # 39
A project team evaluated the performance of a new reporting system and the quantity of queries to be processed during predetermined time stamps.
Which of the following is the current status of the process?
- A. The amount of data is insufficient to determine if quality is low.
- B. Based on the rule of seven, the process is under control
- C. The process is out of control and should be revised.
- D. The goal should be adjusted since most of the data points are close to the lower limit.
正解：C
解説：
Explanation
The process is out of control and should be revised. The project manager can use the rule of seven to determine the status of the process based on the control chart. The rule of seven states that if seven or more consecutive measurements fall on one side of the mean that there's an assignable cause that needs investigation. In this case, the last seven data points are all below the mean, which indicates that the process is out of control and in need of adjustment12
質問 # 40
During a staff meeting, a project manager voices a concern about the client billing rate for a particular engineer. Which of the following documents would the project manager need in order to find this information?
- A. SOW
- B. TOR
- C. NDA
- D. SLA
正解：A
解説：
Explanation
In order to find the client billing rate for a particular engineer, the project manager would need to refer to the SOW (Statement of Work). The SOW is a document that outlines the work to be performed, the timeframe for completion, and the cost of the project. It also includes information about the resources involved in the project and their billing rates. References: CompTIA Project+ Study Guide Section 2.2.
The project manager would need a statement of work (SOW) to find information about the client billing rate for a particular engineer. A SOW is a document that defines the scope of work for a project or contract. It usually includes information such as deliverables, milestones, timeline, costs, payment terms, quality standards, and acceptance criteria. A SOW can help to specify what services or products will be provided by whom, when, where, how, and for how much.
質問 # 41
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