更新されたのは2023年11月26日認定試験500-443問題集で練習テスト問題
更新された検証済みの500-443問題集と解答で合格保証もしくは全額返金
Cisco 500-443認定試験は、候補者がコンタクトセンターエンタープライズソリューションの管理、管理、および報告において高いレベルの知識とスキルを持っていることを要求する挑戦的な試験です。この試験は、Cisco Contact Center Solutionsとの仕事の経験があり、次のレベルにキャリアを積みたい専門家を対象としています。この認定を追求することに興味がある場合は、Cisco UCCEソリューションまたはPCCEソリューションをよく理解し、Cisco Unified Intelligence Center（CUIC）とCisco Finesseデスクトップに精通していることをお勧めします。
CONTCONT CENTER Enterprise認証試験の高度な管理および報告としても知られるCisco 500-443試験は、CiscoのContact Center Enterprise Solutionsと協力しているIT専門家のスキルと知識を評価するために設計された包括的なテストです。この試験は、大規模な組織におけるコンタクトセンターシステムの管理、構成、およびメンテナンスを担当する個人を対象としています。これは、さまざまなコンポーネントや機能を含むCiscoのコンタクトセンターエンタープライズアーキテクチャ、および複雑なコンタクトセンターシナリオを管理およびトラブルシューティングする機能を含む、Ciscoのコンタクトセンターエンタープライズアーキテクチャを深く理解する必要がある高度なレベルの認定試験です。
Cisco 500-443試験は、複雑なコンタクトセンターエンタープライズの管理と管理に関する個人の専門知識を検証する挑戦的な認定プログラムです。試験の完了は、コンタクトセンターテクノロジーの構成と管理、レポートおよび分析ツールを使用してコンタクトセンターのパフォーマンスを最適化し、コンタクトセンターの効率と有効性を改善するためのデータ駆動型の決定を下すために必要なスキルと知識を持っていることを示しています。
質問 # 19
Which two call transfers are supported in PCCE Deployments? (Choose two.)
- A. SIP Refer
- B. CUCM Destination Transfer
- C. SRTP Refer
- D. Release VXML Trunk Transfer
- E. CCE Managed Transfer
正解：A、E
解説：
C CCE Managed Transfer is supported in PCCE Deployments, as it allows the agent to transfer a call to another agent or skill group within the same PCCE system using the Finesse desktop. E SIP Refer is supported in PCCE Deployments, as it allows the agent to transfer a call to an external destination using the SIP Refer method. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 43; [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 101
質問 # 20
Which three rules apply when configuring agent teams? (Choose three.)
- A. An agent team can have only one primary supervisor but can be a member of multiple teams.
- B. An agent can be a member of only one agent team.
- C. An agent can be a member of multiple agent teams.
- D. An agent team can have only one primary supervisor.
- E. All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.
- F. An agent team can have multiple primary supervisors but can only be a member of one teams.
- G. An agent team can have multiple primary supervisors.
- H. All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
正解：B、D、H
質問 # 21
What is the purpose of APIs and web services in integrating UCCE with other business applications?
- A. To automate the handling of customer interactions without human involvement
- B. To enable UCCE to exchange data with other business applications
- C. To monitor agent performance and generate reports on call center metrics
- D. To provide a web-based agent desktop for managing customer interactions
正解：B
解説：
Explanation: APIs (Application Programming Interfaces) and web services are used to integrate UCCE with other business applications, allowing UCCE to exchange data with other systems such as CRM, ERP, and ticketing systems, resulting in a more streamlined and efficient contact center operation.
質問 # 22
What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Unified CCE Call Server in UCCE?
- A. To provide real-time statistics on call center performance
- B. To handle incoming customer interactions
- C. To control call routing and provide CTI data to agents
- D. To manage and control the UCCE system components
正解：C
解説：
To control call routing and provide CTI data to agents. The Cisco Unified Contact Center Enterprise (UCCE. Unified CCE Call Server is a component of the UCCE system that controls call routing and provides Computer Telephony Integration (CTI) data to agents. It interfaces with the Cisco Unified Communications Manager (CUCM) to control call routing and provides real-time information to agents about the caller, including caller ID and previous interactions.
質問 # 23
Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?
- A. ready ports
- B. customer instance name
- C. configured ports
- D. telephony port status
- E. reserved ports
正解：A
質問 # 24
Which of the following are advanced UCCE features? (Select all that apply)
- A. Mobile Agents
- B. Precision Routing
- C. Courtesy Callback
- D. Voice Portal Self-Service
正解：A、B、C
質問 # 25
Which of the following tools can be used to troubleshoot common UCCE issues related to call control?
(Select all that apply)
- A. Cisco Unified Intelligence Center (CUIC)
- B. Cisco RTMT (Real-Time Monitoring Tool)
- C. Cisco Unified Communications Manager (CUCM)
- D. Cisco Unified Contact Center Enterprise Administration (CUCEA)
正解：C
解説：
Cisco Unified Communications Manager (CUCM) and D. Cisco RTMT (Real-Time Monitoring Tool). The Cisco Unified Communications Manager (CUCM) can be used to troubleshoot UCCE issues related to call control by providing tools to view and analyze call routing and signaling activity. The Cisco RTMT (Real- Time Monitoring Tool) can be used to monitor call activity and troubleshoot issues related to call quality and call control.
質問 # 26
What are two ways to access the Bulk Import Tool? (Choose two.)
- A. Bulk Import Webpage
- B. CUCM
- C. ICMDBA
- D. SPOG
- E. CCE Web Administration
正解：A、D
解説：
A One of the ways to access the Bulk Import Tool is through SPOG, as it provides a web-based interface for launching and configuring the tool. C Another way to access the Bulk Import Tool is through Bulk Import Webpage, as it provides a direct URL for accessing the tool without going through SPOG. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109
質問 # 27
Which of the following is a common UCCE issue related to call routing?
- A. Media routing failures
- B. Database connectivity issues
- C. Agent login failures
- D. Call drops or transfers
正解：D
解説：
Call drops or transfers. Call drops or transfers are a common UCCE issue related to call routing. They can be caused by issues with call routing configuration, system resources, or network connectivity.
質問 # 28
Which two components exchange data between Expanded Call Context Variables? (Choose two.)
- A. CCE and CVP
- B. CCE and Finesse
- C. Finesse and VXML Server
- D. CUCM and PCCE
- E. CVP and Finesse
正解：A、E
解説：
B CVP and Finesse exchange data between Expanded Call Context Variables, as CVP can pass ECC variables to Finesse through the User to User Information (UUI) field in the SIP header. E CCE and CVP exchange data between Expanded Call Context Variables, as CCE can pass ECC variables to CVP through the Peripheral Interface Manager (PIM) or the VRU Peripheral Gateway (VPG) depending on the deployment model. Reference = Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR), page 6; [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 23
質問 # 29
Which of the following is an advanced UCCE feature that allows customers to receive a callback when an agent becomes available?
- A. Mobile Agents
- B. Courtesy Callback
- C. Voice Portal Self-Service
- D. Precision Routing
正解：B
質問 # 30
Which tool can be used to monitor Cisco Unified Communications Manager statistics?
- A. Cisco Unified Contact Center Domain Manager
- B. Operations Console
- C. Real-Time Monitoring Tool
- D. Performance Monitor
正解：C
質問 # 31
Which list of scripting objects is valid in a Consider If formula for Precision Queue?
- A. Call, Attribute, SkillGroup, Call Type
- B. Call, PQ, SkillGroup, Call Type
- C. Call, Call Type, Proficiency, SkillGroup
- D. Call Type, PQ, Attribute, Call
正解：B
質問 # 32
What is the purpose of the Cisco Finesse desktop?
- A. To handle incoming customer interactions in UCCE
- B. To manage agents and skill groups in UCCE
- C. To create and customize reports in UCCE
- D. To monitor real-time statistics for UCCE
正解：A
質問 # 33
Which of the following UCCE administrative tools is used to troubleshoot system issues related to database connectivity?
- A. Cisco Unified Contact Center Enterprise Serviceability (CUCEs)
- B. Cisco Unified Intelligence Center (CUIC)
- C. Cisco RTMT (Real-Time Monitoring Tool)
- D. Cisco Unified Contact Center Enterprise Administration (CUCEA)
正解：A
解説：
Cisco Unified Contact Center Enterprise Serviceability (CUCEs). The Cisco Unified Contact Center Enterprise Serviceability (CUCEs) tool is used to troubleshoot system issues related to database connectivity. It provides tools for monitoring database activity, identifying database performance issues, and troubleshooting issues related to database connectivity.
質問 # 34
Which two options are needed in the Cisco Finesse Platform installation wizard? (Choose two.)
- A. Cisco Finesse HTTPS redirect enabled
- B. AWDB database configured and online
- C. access to a Network Time Protocol server
- D. preconfigured domain name server and have set up forward and reverse DNS
- E. access to the Internet
- F. HTTPS redirect disabled
正解：C、D
質問 # 35
What are two descriptions for the CUIC database? (Choose two.)
- A. A Voice Operating System (VOS) installs a MvSQL database as part of the base platform installation.
- B. The CUIC runs its own MvSQL database storing users, roles, permissions, and report templates.
- C. The CUIC database sets up the enterprise replication among all participating nodes.
- D. Database purge schedule can be controlled or changed through the command-line interface.
- E. Data in the CUIC database is replicated every 10 seconds to sync up all participating nodes' changes.
正解：B、D
解説：
B One of the descriptions for the CUIC database is that the CUIC runs its own MySQL database storing users, roles, permissions, and report templates, as it provides a repository for CUIC configuration and customization data. C Another description for the CUIC database is that database purge schedule can be controlled or changed through the command-line interface, as it allows the administrator to set the frequency and duration of data purging for historical and real-time tables. Reference = [Cisco Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11; [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 10
質問 # 36
Which of the following are benefits of using Cisco Packaged Contact Center Enterprise (PCCE)? (Select all that apply)
- A. Enhanced reporting capabilities
- B. Ability to deploy on-premises or in the cloud
- C. Reduced costs
- D. Scalability
正解：B、D
質問 # 37
ABC customer needs to have an External configure bridge for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs. What is the required number of conference bridge resources?
- A. 0
- B. 1
- C. 2
- D. 3
正解：C
解説：
B The required number of conference bridge resources for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs is 18. This can be calculated by dividing the average greeting time by the call rate and multiplying by two (for duplexed PGs). For example: (10 / 8) x 2 = 2.5 x 2 = 5 conference bridge resources per PG pair. Since there are four PG pairs in a PCCE deployment, the total number of conference bridge resources is 5 x 4 = 20. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 97
質問 # 38
What are the two destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow? (Choose two.)
- A. point to AW/HDS/DDS ip address
- B. point to PG ip address
- C. point to IOS q/ws loopback address
- D. point to CUSP ig address
- E. point to CVP ip address
正解：C、E
解説：
B One of the destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow is pointing to CVP IP address, as this allows CVP to receive and process incoming calls from the ingress gateway. C Another destination pattern in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow is pointing to IOS q/ws loopback address, as this allows CVP to send calls back to the ingress gateway for queuing and self-service. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11
質問 # 39
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