500-443試験問題でリアルに更新された問題PDF
合格させる無料保証付きクイズ2023年最新の実際に出ると確認されたCisco
Cisco 500-443認定試験は、コンタクトセンターエンタープライズソリューションに関連する幅広いトピックをカバーしています。試験は、呼び出しルーティング、スクリプト、レポート、およびデータ分析に関する候補者の知識を評価します。試験はまた、コールレコーディング、品質モニタリング、ワークフォースマネジメント、および顧客体験などのトピックに焦点を当てています。試験は、候補者が複雑なコンタクトセンターシステムを管理し、これらのシステムの運用中に発生する問題をトラブルシューティングする能力を検証するために設計されています。
質問 # 12
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?
- A. ICM dialed number plan, network VRU, ringtone, error
- B. agent device, network VRU, ringtone, survivability
- C. agent device, CUCM VRU, ringtone, survivability
- D. ICM dialed number, network VRU, ring back, error
- E. agent device, network VRU, ringtone, error
正解：E
質問 # 13
Which two options are needed in the Cisco Finesse Platform installation wizard? (Choose two.)
- A. Cisco Finesse HTTPS redirect enabled
- B. AWDB database configured and online
- C. HTTPS redirect disabled
- D. preconfigured domain name server and have set up forward and reverse DNS
- E. access to a Network Time Protocol server
- F. access to the Internet
正解：D、E
質問 # 14
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)
- A. Secondary DNS was changed.
- B. Cisco Unified Intelligence Center Publisher is not in service.
- C. Time zone was changed.
- D. IP address was changed.
- E. Primary NTP server was changed.
- F. Number of historical reports exceeded the system limits.
- G. Number of concurrent real-time reports exceeded the system limits.
- H. Hostname was changed.
正解：C、D、E、H
質問 # 15
Which option lists the settings in the registry to enable IPsec logging with Cisco Unified ICM?
- A. Add Key = Oak; DWORD Value = EnableLog; DWORD Value = 1
- B. Add Key = IPSec; DWORD Value = Enable_Logging; DWORD Value = 0
- C. Add Key = Security; DWORD Value = Enable-Logging; DWORD Value = 1
- D. Add Key = Oakley; DWORD Value = EnableLogging; DWORD Value = 1
正解：D
質問 # 16
Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting?
(Choose three.)
- A. recording a .wav file
- B. Emergency Contact Center closure
- C. agent whisper
- D. Courtesy Callback
- E. FTP a file
- F. agent greeting
- G. IVR Outbound option
正解：A、D、E
質問 # 17
In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization?
- A. ccagent
- B. opc
- C. router
- D. mds
正解：D
質問 # 18
Which option describes what a value "0" for Maximum Callbacks Per Calling Number represents for Courtesy Callback?
- A. No Courtesy Callbacks are allowed.
- B. Courtesy Callbacks start when "0" calls are in the queue.
- C. Callbacks have been temporarily suspended for dialed number.
- D. Any number of callbacks are allowed.
正解：D
質問 # 19
Refer to the exhibit.
The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?
- A. route pattern configured for survey DN
- B. dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
- C. dial peer configured for survey DN
- D. dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
- E. dialed number configured for UCCE scripts
正解：E
質問 # 20
Refer to the exhibit.
Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?
- A. The call that traversed through the B path.
- B. The call that traversed through the D path.
- C. The call that traversed through the A path.
- D. The call that traversed through the C path.
正解：C
質問 # 21
Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?
- A. reserved ports
- B. customer instance name
- C. telephony port status
- D. ready ports
- E. configured ports
正解：D
質問 # 22
Which three rules apply when configuring agent teams? (Choose three.)
- A. All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.
- B. An agent team can have only one primary supervisor but can be a member of multiple teams.
- C. An agent can be a member of only one agent team.
- D. An agent team can have multiple primary supervisors.
- E. An agent team can have only one primary supervisor.
- F. All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
- G. An agent team can have multiple primary supervisors but can only be a member of one teams.
- H. An agent can be a member of multiple agent teams.
正解：C、E、F
質問 # 23
What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?
- A. 0
- B. 1
- C. 76,000
- D. 2
- E. 3
正解：D
質問 # 24
When configuring the Cisco Unified Customer Voice Portal Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forward SIP INFO messaging?
- A. signaling forward conditional
- B. signaling forward unconditional sip info
- C. signaling sip forward unconditional
- D. signaling forward conditional sip info
- E. signaling forward unconditional
正解：E
質問 # 25
Which two options affect the Ring No Answer behavior of the agent with the Cisco Unified Contact Center Enterprise Solution and Cisco Unified Customer Voice Portal? (Choose two.)
- A. CVP transfer timeout timer setting
- B. Agent Desktop Ring No Answer time setting
- C. Cisco Unified Communications Manager unattended port setting
- D. Target Requery in an ICM script queue step
正解：B、D
質問 # 26
A new gateway was added to the Cisco Unified Customer Voice Portal in a comprehensive deployment and calls are failing with error "403 forbidden". What is the possible cause?
- A. Toll Fraud security is not configured correctly.
- B. IP address trust has not been configured.
- C. Gateway IP has been blacklisted.
- D. Gateway cache requires a reset.
正解：A
質問 # 27
Which command is used to examine detailed events processed by the call router with Cisco Unified Contact Center Enterprise?
- A. viewlogs rtr <options..>
- B. showlogs rtr <options..>
- C. dumplog router <options..>
- D. dumplog rtr <options..>
正解：D
質問 # 28
Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)
- A. Send to originator is not enabled.
- B. Incorrect media file name.
- C. VRU PIM just got out of service.
- D. Primary VRU peripheral gateway is out of service.
- E. No network VRU is configured for the routing client.
正解：C、E
質問 # 29
Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)
- A. Call Type
- B. Skill Group
- C. Percent Allocation
- D. Precision Queue
正解：A、D
質問 # 30
Which option lists what the Security Wizard configures with Cisco Unified Contact Center Enterprise?
- A. Windows Firewall, network isolation, and SQL hardening
- B. VPN configuration, IPsec configuration, and NAT configuration
- C. Windows Firewall, IPsec configuration, and gateway security
- D. network isolation, IPsec configuration, and Windows configuration
正解：A
質問 # 31
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?
- A. 400 ms, 5 heartbeats
- B. 400 ms, 3 heartbeats
- C. 100 ms, 5 heartbeats
- D. The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator
- E. 100 ms, 3 heartbeats
正解：C
質問 # 32
Which three statements about Multi Line Agent mode in a Cisco Unified Contact Center Enterprise deployment are true? (Choose three.)
- A. It requires a maximum of two call appearances.
- B. Call Park is supported on ACD and non-ACD lines.
- C. Allows Unified CCE to support Join Across Line and Direct Transfer Across Line features on the phone.
- D. It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.
- E. It monitors and reports calls on all lines on the phone.
- F. It monitors and reports of calls on only one line on the phone.
- G. Shared lines are supported on ACD lines but not on non-ACD lines.
正解：A、C、E
質問 # 33
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Cisco 500-443試験は、コンタクトセンターの管理とレポーティングに関連する幅広いトピックをカバーしており、高度なレポートと分析、コンタクトセンターの運用、コンタクトセンターのメンテナンスおよびトラブルシューティングが含まれます。試験は、効果的にコンタクトセンターエンタープライズソリューションを管理、構成、およびトラブルシューティングする能力を試験するために設計されています。
トップクラスの500-443練習試験問題：https://www.jpntest.com/shiken/500-443-mondaishu