100%合格、売れ筋最上位500-443試験材料は2023年最新のCisco練習試験合格させます
CCEAAR問題集で500-443試験完全版問題、試験学習ガイド
質問 # 28
What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Route Processor in UCCE?
- A. To handle incoming customer interactions
- B. To provide real-time statistics on call center performance
- C. To manage and control the UCCE system components
- D. To route incoming calls to the appropriate destination based on customer data and agent availability
正解：D
解説：
To route incoming calls to the appropriate destination based on customer data and agent availability.
The Cisco Unified Contact Center Enterprise (UCCE. Route Processor is a component of the UCCE system that routes incoming calls to the appropriate destination based on customer data and agent availability.
It provides tools for managing and controlling call routing activity, as well as analyzing call center performance.
質問 # 29
In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization?
- A. router
- B. mds
- C. ccagent
- D. opc
正解：B
質問 # 30
What is the function of Cisco Finesse in a contact center enterprise system?
- A. To provide a web-based agent desktop for managing customer interactions
- B. To record customer interactions
- C. To monitor agent performance
- D. To route incoming calls to the appropriate agent
正解：A
解説：
Explanation: Cisco Finesse is a web-based agent desktop that is used in a contact center enterprise system to provide agents with a unified view of customer interactions across multiple channels, including phone, email, chat, and social media.
質問 # 31
Which of the following tools can be used to troubleshoot common UCCE issues related to CTI connectivity? (Select all that apply)
- A. Cisco Unified Intelligence Center (CUIC)
- B. Cisco Unified Contact Center Enterprise Administration (CUCEA)
- C. Cisco Unified Communications Manager (CUCM)
- D. Cisco RTMT (Real-Time Monitoring Tool)
正解：C
解説：
Cisco Unified Communications Manager (CUCM). The Cisco Unified Communications Manager (CUCM) can be used to troubleshoot UCCE issues related to CTI (Computer Telephony Integration) connectivity.
It provides tools to monitor CTI traffic and analyze signaling activity.
質問 # 32
What is the purpose of the UCCE Peripheral Gateway (PG) in UCCE?
- A. To handle incoming customer interactions
- B. To provide real-time statistics on call center performance
- C. To interface with external devices such as ACDs and IVRs
- D. To manage and control the UCCE system components
正解：C
質問 # 33
What is the purpose of a contact center enterprise system?
- A. To provide a platform for employees to communicate with each other
- B. To automate customer interactions without human involvement
- C. To manage customer interactions through various communication channels
- D. To manage the financial aspects of a business
正解：C
解説：
Explanation: A contact center enterprise system is designed to manage customer interactions through various communication channels such as phone, email, chat, and social media.
質問 # 34
What is the purpose of the UCCE Call Router in UCCE?
- A. To provide real-time statistics on call center performance
- B. To provide historical call data for reporting purposes
- C. To manage and control the UCCE system components
- D. To route incoming calls to the most appropriate agent based on customer data
正解：D
質問 # 35
Which Routing Script logic helps to invoke the Post Call Survey successfully?
- A. If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.
- B. To offer the PCS for specific incoming DN's. the variable needs to be set in the Main script explicitly as n.
- C. If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.
- D. To offer the PCS for all incoming DNs. there is no need to explicitly set the variable in the Main script. It is set to n by default.
正解：C
解説：
According to the Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0 (1), a Post Call Survey is triggered by the hang-up event from the last agent1. When the agent hangs up, the call routing script launches a survey script. The value of the expanded call variable user.microapp.isPostCallSurvey controls whether the call is transferred to the Post Call Survey number. If user.microapp.isPostCallSurvey is set to y (the implied default), the call is transferred to the mapped post call survey number. If user.microapp.isPostCallSurvey is set to n, the call ends1. Therefore, to invoke the Post Call Survey successfully, the routing script logic should direct the call to the Post Call Survey dialed number after the agent disconnects from the caller. The other options are not correct, because they either do not involve an agent interaction or do not set the user.microapp.isPostCallSurvey variable correctly.
Reference:
1: Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0 (1) - Post Call Survey
質問 # 36
Which of the following is an advanced UCCE feature that allows customers to receive a callback when an agent becomes available?
- A. Precision Routing
- B. Courtesy Callback
- C. Mobile Agents
- D. Voice Portal Self-Service
正解：B
質問 # 37
Which of the following tools is used to monitor and troubleshoot UCCE system issues related to system components and services?
- A. Cisco Unified Contact Center Enterprise Serviceability (CUCEs)
- B. Cisco Unified Intelligence Center (CUIC)
- C. Cisco Unified Contact Center Enterprise Administration (CUCEA)
- D. Cisco RTMT (Real-Time Monitoring Tool)
正解：A
解説：
Cisco Unified Contact Center Enterprise Serviceability (CUCEs). The Cisco Unified Contact Center Enterprise Serviceability (CUCEs) tool is used to monitor and troubleshoot UCCE system issues related to system components and services. It provides tools for monitoring system processes, identifying system performance issues, and troubleshooting issues related to system configuration.
質問 # 38
You have deployed a VXML application named MyVXMLApp. Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?
- A. vxmlapp=MyVXMLApp
- B. app=MyVXMLapp
- C. appname=MyVXMLApp
- D. application=MyVXMLApp
正解：D
質問 # 39
What is the role of the Unified CCE Master Controller in UCCE?
- A. To monitor real-time statistics in UCCE
- B. To handle incoming customer interactions
- C. To create and customize reports in UCCE
- D. To manage and control the UCCE system components
正解：D
質問 # 40
With Cisco UCCE and CVP, calls that are routed to nailed-up mobile agents keep failing, which two options could be the cause? (Choose two.)
- A. No MTP resources configured to handle DTMF method mismatch.
- B. The mobile agents are using Finesse 9.1(1) as desktop
- C. Unified CM SIP trunk has RFC2833 DTMF signaling method.
- D. Unified CM Remote CTI Ports (RCP) has the outbound trunk in its calling search space.
- E. Incorrect Mobile Agent codec configured in the PG setup
正解：A、D
質問 # 41
Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting?
(Choose three.)
- A. recording a .wav file
- B. Courtesy Callback
- C. agent greeting
- D. IVR Outbound option
- E. FTP a file
- F. agent whisper
- G. Emergency Contact Center closure
正解：A、B、E
質問 # 42
Which of the following is a benefit of using the Cisco Finesse reporting tool?
- A. It allows agents to monitor their own performance.
- B. It provides real-time data on call center performance.
- C. It generates historical reports on call center performance.
- D. It allows for custom report configurations.
正解：A
解説：
It allows agents to monitor their own performance. The Cisco Finesse reporting tool allows agents to monitor their own performance and identify areas for improvement. It provides data on agent activity, call volume, and customer satisfaction, among other metrics.
質問 # 43
Which command is issued to check the replication status of a Cisco Unified Intelligence Center cluster?
- A. utils dbreplication summary
- B. show dbreplication status
- C. utils dbreplication runtimestate
- D. utils dbreplication
正解：C
質問 # 44
What are two steps to enable database access on a CVP VXML Server to implement Database lookup using VXML? (Choose two.)
- A. Install a compatible ODBC driver.
- B. Clear the database for duplicates.
- C. Restart the Tomcat service on SQL Server.
- D. On an SQL Server, create an SQL user for JNDI reference.
- E. Add the JNDI Context configuration.
正解：D、E
解説：
D One of the steps to enable database access on a CVP VXML Server to implement Database lookup using VXML is to add the JNDI Context configuration, as it defines the data source name and properties for connecting to the database. E Another step to enable database access on a CVP VXML Server to implement Database lookup using VXML is to create an SQL user for JNDI reference, as it provides the username and password for authenticating to the database. Reference = [Cisco Unified Call Studio User Guide Release 12.5(1)], page 48; [Cisco Unified Customer Voice Portal Installation and Upgrade Guide, Release 12.5(1)], page 67
質問 # 45
What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Peripheral Gateway in UCCE?
- A. To handle incoming customer interactions
- B. To interface with external systems and devices, such as PBXs and IVRs
- C. To provide real-time statistics on call center performance
- D. To manage and control the UCCE system components
正解：B
解説：
To interface with external systems and devices, such as PBXs and IVRs. The Cisco Unified Contact Center Enterprise (UCCE. Peripheral Gateway is a component of the UCCE system that interfaces with external systems and devices, such as PBXs and IVRs. It provides tools for routing calls to the appropriate destination based on customer data and agent availability.
質問 # 46
Which of the following are examples of UCCE historical reports? (Select all that apply)
- A. Call Type Summary
- B. Real-Time Queue Statistics
- C. Agent State Summary
- D. Service Level Agreement (SLA. Reports
正解：A、C、D
質問 # 47
Which three statements about Multi Line Agent mode in a Cisco Unified Contact Center Enterprise deployment are true? (Choose three.)
- A. It monitors and reports calls on all lines on the phone.
- B. It requires a maximum of two call appearances.
- C. Shared lines are supported on ACD lines but not on non-ACD lines.
- D. Call Park is supported on ACD and non-ACD lines.
- E. It monitors and reports of calls on only one line on the phone.
- F. Allows Unified CCE to support Join Across Line and Direct Transfer Across Line features on the phone.
- G. It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.
正解：A、B、F
質問 # 48
Refer to the exhibit.
The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?
- A. dialed number configured for UCCE scripts
- B. dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
- C. dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
- D. route pattern configured for survey DN
- E. dial peer configured for survey DN
正解：A
質問 # 49
......
Cisco 500-443試験に合格するには、コンタクトセンターのテクノロジーとベストプラクティスを深く理解する必要があります。 Cisco Unified Contact Center Enterprise（UCCE）およびCisco Unified Customer Voice Portal（CVP）に精通している必要があります。また、コンタクトセンターシステムの構成とトラブルシューティング、レポートの生成、データの分析の経験も必要です。
試験は、高度なスクリプティング、レポート作成、およびトラブルシューティングを含む、コンタクトセンターエンタープライズ管理に関連する広範なトピックをカバーしています。候補者は、Cisco Unified Intelligence Center（CUIC）やCisco FinesseなどのCisco Unified Contact Center Enterprise（UCCE）コンポーネントについての堅固な理解を持っていることが期待されています。また、UCCEコアコンポーネントの設定と管理、および高度なルーティングソリューションの設計と展開の経験があることが期待されています。
正真正銘のベスト試験材料500-443オンライン練習試験：https://www.jpntest.com/shiken/500-443-mondaishu