[2024年01月14日]500-443試験問題集でリアル試験と100%同じ問題と解答
500-443テストエンジン問題集トレーニングには62問あります
Cisco 500-443試験は、多くの準備を必要とする厳しいテストです。候補者は、コンタクトセンターシステムについての確固たる理解を持ち、その知識を実際のシナリオに適用できる必要があります。この試験は、候補者のスキルと知識を上級レベルでテストするように設計されているため、試験でカバーされているトピックについての徹底的な理解が不可欠です。
Cisco 500-443認定試験は、Cisco Unified Contact Center Enterprise（UCCE）ソリューションとの協力の経験がある専門家を対象としています。この試験では、高度なUCCE管理、報告、スクリプティング、トラブルシューティング、他のCiscoコラボレーションテクノロジーとの統合などのトピックについて説明しています。
質問 # 36
Which of the following is a reporting tool available in UCCE?
- A. Cisco RTMT (Real-Time Monitoring Tool)
- B. Cisco Unified Intelligence Center (CUIC)
- C. Cisco Unified Communications Manager (CUCM)
- D. Cisco Unified Contact Center Enterprise Administration (CUCEA)
正解：B
解説：
Cisco Unified Intelligence Center (CUIC). Cisco Unified Intelligence Center (CUIC. is a reporting tool available in UCCE. It provides tools for analyzing call center data and generating reports to meet business needs.
質問 # 37
What are two requirements for MTP configuration in Mobile Agent? (Choose two.)
- A. Hardware-based MTPs in Cisco IOS gateway is cost-efficient than software-based MTPS in Cisco IOS gateway
- B. MTP resource is required to convert mobile agent out of band and CVP in-band signaling.
- C. Software-based MTPs using the Cisco IP Voice Media Streaming Application is supported.
- D. Synchronization between servers and clients is needed.
- E. CTI ports use out of band DTMF, and SIP trunks use RFC2833 in-band DTMF.
正解：B、E
解説：
C One of the requirements for MTP configuration in Mobile Agent is that CTI ports use out of band DTMF, and SIP trunks use RFC2833 in-band DTMF, as this allows CVP to receive and process DTMF signals from different sources. D Another requirement for MTP configuration in Mobile Agent is that MTP resource is required to convert mobile agent out of band and CVP in-band signaling, as this enables CVP to communicate with mobile agent phones using different protocols. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 95; [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 28
質問 # 38
What are two ways to access the Bulk Import Tool? (Choose two.)
- A. ICMDBA
- B. SPOG
- C. CCE Web Administration
- D. CUCM
- E. Bulk Import Webpage
正解：B、E
解説：
A One of the ways to access the Bulk Import Tool is through SPOG, as it provides a web-based interface for launching and configuring the tool. C Another way to access the Bulk Import Tool is through Bulk Import Webpage, as it provides a direct URL for accessing the tool without going through SPOG. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109
質問 # 39
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)
- A. IP address was changed.
- B. Secondary DNS was changed.
- C. Cisco Unified Intelligence Center Publisher is not in service.
- D. Number of historical reports exceeded the system limits.
- E. Number of concurrent real-time reports exceeded the system limits.
- F. Hostname was changed.
- G. Time zone was changed.
- H. Primary NTP server was changed.
正解：A、F、G、H
質問 # 40
Which tool is available to expand the size of Cisco Unified ICM databases?
- A. Microsoft SQL Studio
- B. database sizing utility
- C. DBExpand
- D. ICMDBA
正解：D
質問 # 41
Which of the following tools can be used to monitor UCCE real-time statistics and take action on critical alerts? (Select all that apply)
- A. Cisco RTMT (Real-Time Monitoring Tool)
- B. Cisco Unified Contact Center Enterprise Serviceability (CUCEs)
- C. Cisco Finesse desktop
- D. Cisco Unified Intelligence Center (CUIC)
正解：C
質問 # 42
Which of the following are key components of the UCCE Reporting Domain? (Select all that apply)
- A. Cisco Unified Intelligence Center (CUIC)
- B. Cisco Finesse desktop
- C. UCCE Database Cluster
- D. Cisco Unified Contact Center Enterprise Administration (CUCEA)
正解：A、C
質問 # 43
What is the purpose of the Cisco Finesse desktop in UCCE?
- A. To manage and control the UCCE system components
- B. To provide real-time statistics on call center performance
- C. To allow agents to handle customer interactions and access UCCE tools
- D. To handle incoming customer interactions
正解：C
質問 # 44
ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?
- A. Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.
- B. Check if the caller DN settings on SPOG has valid PCS DN patterns configured.
- C. Check if the caller DN settings on SPOG has PCS enabled.
- D. Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.
正解：B
解説：
The first thing that should be verified as part of troubleshooting in this scenario is D. Check if the caller DN settings on SPOG has valid PCS DN patterns configured.
According to the Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0 (1), the mapping of a dialed number pattern to a Post Call Survey number enables the Post Call Survey feature for the call1. Therefore, if the caller DN settings on SPOG do not have valid PCS DN patterns configured, the Post Call Survey feature will not be triggered for any of the calls. The other options are not the first thing to verify, because they are either related to the Post Call Survey script or the expanded call variable that controls Post Call Survey, which are not relevant if the PCS DN patterns are not configured correctly.
質問 # 45
Which of the following is a reporting tool available in the Cisco Finesse Desktop?
- A. Cisco RTMT (Real-Time Monitoring Tool)
- B. Cisco Unified Intelligence Center (CUIC)
- C. Cisco Unified Communications Manager (CUCM)
- D. Cisco Unified Contact Center Enterprise Administration (CUCEA)
正解：B
解説：
Cisco Unified Intelligence Center (CUIC). Cisco Unified Intelligence Center (CUIC. is a reporting tool available in the Cisco Finesse Desktop. It allows agents to monitor their own performance and identify areas for improvement.
質問 # 46
What is the purpose of the Cisco Unified Contact Center Enterprise Administration (CUCEA) tool?
- A. To manage and configure agent and skill group settings.
- B. To troubleshoot issues related to call routing and media routing.
- C. To manage and configure UCCE system settings and parameters.
- D. To provide real-time statistics on call center performance.
正解：C
解説：
To manage and configure UCCE system settings and parameters. The Cisco Unified Contact Center Enterprise Administration (CUCEA. tool is used to manage and configure UCCE system settings and parameters. It provides tools for configuring system components and services, as well as troubleshooting issues related to system configuration.
質問 # 47
Which three statements about Multi Line Agent mode in a Cisco Unified Contact Center Enterprise deployment are true? (Choose three.)
- A. Shared lines are supported on ACD lines but not on non-ACD lines.
- B. It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.
- C. It monitors and reports calls on all lines on the phone.
- D. Call Park is supported on ACD and non-ACD lines.
- E. It requires a maximum of two call appearances.
- F. It monitors and reports of calls on only one line on the phone.
- G. Allows Unified CCE to support Join Across Line and Direct Transfer Across Line features on the phone.
正解：C、E、G
質問 # 48
Which of the following tools can be used to monitor real-time statistics in UCCE? (Select all that apply)
- A. Cisco Unified Intelligence Center (CUIC)
- B. Cisco Unified Contact Center Enterprise Serviceability (CUCEs)
- C. Cisco Finesse desktop
- D. Cisco Unified Contact Center Enterprise Administration (CUCEA)
正解：A、C
質問 # 49
What is the purpose of Mobile Agents in UCCE?
- A. To provide real-time reporting on agent performance
- B. To automate call routing based on caller location
- C. To allow agents to work remotely from a mobile device
- D. To enable agents to handle calls from multiple sites
正解：C
解説：
Explanation: Mobile Agents is an advanced UCCE feature that allows agents to work remotely from a mobile device, providing flexibility and convenience while still maintaining their ability to handle customer interactions.
質問 # 50
Which of the following are UCCE best practices for ensuring high availability? (Select all that apply)
- A. Using a single server deployment
- B. Using load balancing
- C. Implementing redundant components
- D. Implementing disaster recovery procedures
正解：C
質問 # 51
Which of the following are advanced UCCE features? (Select all that apply)
- A. Precision Routing
- B. Courtesy Callback
- C. Mobile Agents
- D. Voice Portal Self-Service
正解：A、B、C
質問 # 52
What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?
- A. 0
- B. 1
- C. 2
- D. 3
正解：B
解説：
The maximum bytes (Data + Variable name) per payload in a PCCE deployment is 2500 bytes. This is the limit imposed by the SIP protocol for the User to User Information (UUI) field that carries the ECC variables. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 23
質問 # 53
Which option describes what a value "0" for Maximum Callbacks Per Calling Number represents for Courtesy Callback?
- A. Callbacks have been temporarily suspended for dialed number.
- B. Any number of callbacks are allowed.
- C. No Courtesy Callbacks are allowed.
- D. Courtesy Callbacks start when "0" calls are in the queue.
正解：B
質問 # 54
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Cisco 500-443試験は、コンタクトセンターの管理とレポーティングに関連する幅広いトピックをカバーしており、高度なレポートと分析、コンタクトセンターの運用、コンタクトセンターのメンテナンスおよびトラブルシューティングが含まれます。試験は、効果的にコンタクトセンターエンタープライズソリューションを管理、構成、およびトラブルシューティングする能力を試験するために設計されています。
500-443練習テストPDF試験材料：https://www.jpntest.com/shiken/500-443-mondaishu