500-443問題一発合格させる問題集はCCEAAR認定で！
500-443練習テストPDF試験材料
質問 41
When configuring the Cisco Unified Customer Voice Portal Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forward SIP INFO messaging?
- A. signaling forward unconditional sip info
- B. signaling forward conditional
- C. signaling sip forward unconditional
- D. signaling forward conditional sip info
- E. signaling forward unconditional
正解: E
質問 42
Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?
- A. ready ports
- B. telephony port status
- C. customer instance name
- D. reserved ports
- E. configured ports
正解: A
質問 43
Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting?
(Choose three.)
- A. IVR Outbound option
- B. recording a .wav file
- C. agent greeting
- D. Courtesy Callback
- E. Emergency Contact Center closure
- F. agent whisper
- G. FTP a file
正解: B,D,G
質問 44
Which variable does the Cisco Unified Customer Voice Portal use to return information about problems encountered while running a script?
- A. user.microapp.input_type
- B. user.microapp.error_code
- C. user.microapp.FromExtVXML
- D. user.microapp.server_info
正解: B
質問 45
Which option lists what the Security Wizard configures with Cisco Unified Contact Center Enterprise?
- A. VPN configuration, IPsec configuration, and NAT configuration
- B. Windows Firewall, IPsec configuration, and gateway security
- C. Windows Firewall, network isolation, and SQL hardening
- D. network isolation, IPsec configuration, and Windows configuration
正解: C
質問 46
Which Cisco Unified ICM Admin Workstation tool provides a live stream of errors as they are reported by the router?
- A. Diagnostic Framework Portico
- B. RTTest
- C. Script Editor
- D. Router Log Viewer
正解: D
質問 47
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?
- A. 100 ms, 3 heartbeats
- B. 100 ms, 5 heartbeats
- C. The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator
- D. 400 ms, 5 heartbeats
- E. 400 ms, 3 heartbeats
正解: B
質問 48
Which three statements about Multi Line Agent mode in a Cisco Unified Contact Center Enterprise deployment are true? (Choose three.)
- A. It requires a maximum of two call appearances.
- B. Shared lines are supported on ACD lines but not on non-ACD lines.
- C. It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.
- D. It monitors and reports of calls on only one line on the phone.
- E. It monitors and reports calls on all lines on the phone.
- F. Allows Unified CCE to support Join Across Line and Direct Transfer Across Line features on the phone.
- G. Call Park is supported on ACD and non-ACD lines.
正解: A,E,F
質問 49
What is the semantic meaning of the RouterCallKeyDay variable?
- A. It represents a string that corresponds to a Globally Unique Call Identifier.
- B. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.
- C. It represents a sequence number used for ordering rows for the same call.
- D. It represents a string that corresponds to the day that the call was taken. For example: at midnightit could advance from "Monday" to "Tuesday".
- E. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.
正解: B
質問 50
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)
- A. Number of historical reports exceeded the system limits.
- B. Secondary DNS was changed.
- C. IP address was changed.
- D. Time zone was changed.
- E. Primary NTP server was changed.
- F. Cisco Unified Intelligence Center Publisher is not in service.
- G. Number of concurrent real-time reports exceeded the system limits.
- H. Hostname was changed.
正解: C,D,E,H
質問 51
Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)
- A. Incorrect media file name.
- B. No network VRU is configured for the routing client.
- C. Send to originator is not enabled.
- D. VRU PIM just got out of service.
- E. Primary VRU peripheral gateway is out of service.
正解: B,D
質問 52
Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true?
(Choose three.)
- A. The Whisper Announcement dialed number is always an extension of the Ringtone dialed number with an extra two zeros at the end.
- B. The second number calls the Whisper Announcement itself. The CVP default for this number is
9292929200. - C. As an option, set the dial plan with 9292*.
- D. The second number calls the Whisper Announcement itself. The CVP default for this number is
9191919100. - E. As an option, set the dial plan with 9191*.
- F. The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.
正解: A,D,E
質問 53
On a VXML gateway with Cisco Unified Customer Voice Portal, which Cisco IOS application service specifies the number of significant digits that are expected to be prepended to the dialed number?
- A. ringtone.tcl
- B. bootstrap.tcl
- C. handoff.tcl
- D. bootstrap.vmxl
正解: B
質問 54
Which option lists the settings in the registry to enable IPsec logging with Cisco Unified ICM?
- A. Add Key = Oak; DWORD Value = EnableLog; DWORD Value = 1
- B. Add Key = Oakley; DWORD Value = EnableLogging; DWORD Value = 1
- C. Add Key = Security; DWORD Value = Enable-Logging; DWORD Value = 1
- D. Add Key = IPSec; DWORD Value = Enable_Logging; DWORD Value = 0
正解: B
質問 55
You are about to performa Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?
- A. The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.
- B. The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.
- C. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.
- D. Each side synchronized its data from the logger using SQL replication.
正解: B
質問 56
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?
- A. Phone Join Across Lines feature is enabled.
- B. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
- C. Phone IPv6 feature is enabled.
- D. MAC address of the phone not associated with PG user.
- E. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
正解: A
質問 57
Which option describes what a value "0" for Maximum Callbacks Per Calling Number represents for Courtesy Callback?
- A. Callbacks have been temporarily suspended for dialed number.
- B. Any number of callbacks are allowed.
- C. No Courtesy Callbacks are allowed.
- D. Courtesy Callbacks start when "0" calls are in the queue.
正解: B
質問 58
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the Jgw1log file. Which option describes the likely cause of this error?
- A. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
- B. MAC address of the phone not associated with PG user.
- C. In the peripheral gateway, Agent Phone Line Control not set to "All Lines".
- D. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
- E. Phone Join Across Lines feature is enabled.
正解: A
質問 59
Refer to the exhibit.
The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?
- A. dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
- B. dial peer configured for survey DN
- C. dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
- D. route pattern configured for survey DN
- E. dialed number configured for UCCE scripts
正解: E
質問 60
Refer to the exhibit.
Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?
- A. The call that traversed through the C path.
- B. The call that traversed through the B path.
- C. The call that traversed through the D path.
- D. The call that traversed through the A path.
正解: D
質問 61
Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?
- A. mds
- B. ccagent
- C. opcs
- D. dbagent
正解: B
質問 62
Which option lists the minimum extended call variables that are needed for Cisco Unified Customer Voice Portal Agent Greetings?
- A. user.microapp.ToExtVXML, user.microapp.app_media_lib, user.microapp.input_type
- B. user.microapp.ToExtVXML, user.microapp.app.media_Server, user.microapp.locale
- C. user.microapp.FromExtVXML, user.microapp.app.media_Server, user.microapp.input_type
- D. user.microapp.FromExtVXML, user.microapp.app_media_lib, user.microapp.input_type
- E. user.ToExtVXML, user. app_media_lib, user.input_type
正解: A
質問 63
Refer to the exhibit.
In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)
- A. Queue to Skill Group node
- B. Go to Script node
- C. Translation Route to VRU node
- D. Send to VRU node
- E. Route Select node
正解: C,D
質問 64
Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true?
- A. Administrative scripts can run more than one time per second.
- B. Administrative scripts can use an ICM Gateway node.
- C. Administrative scripts can use a DB Lookup node.
- D. Administrative scripts must be associated with a call type.
正解: C
質問 65
Using queue at the edge with LLCAC, which two configurations In Cisco UCM are correct? (Choose two.)
- A. Set a SIP trunk towards each SIP Proxy for IP originated calls. This SIP trunk should use Location=Shadow.
- B. Configure SIP Profile to Reroute Incoming Request using Contact-Info Header with purpose=x-cisco-ortglP
- C. Create a UCM SIP Profile with Reroute Incoming Request based on Contact Header
- D. Set a SIP trunk towards each CVP Cal Server for IP originated calls. This SIP tank should use Location=Phantom
- E. Configure SIP Profile to Reroute Incoming Request using Call-Info Header with purpose=x-cisco-origlP
正解: E
質問 66
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