2023年05月本日更新された500-443試験問題集PDF試験エンジン無料！
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質問 # 15
When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting?
- A. -aa
- B. -g
- C. -a
- D. -ag
正解：C
質問 # 16
Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?
- A. Cluster Manager
- B. Cisco Dirsync
- C. System Application Agent
- D. Cisco Tomcat
- E. Cisco DB
正解：D
質問 # 17
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?
- A. 400 ms, 3 heartbeats
- B. The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator
- C. 400 ms, 5 heartbeats
- D. 100 ms, 3 heartbeats
- E. 100 ms, 5 heartbeats
正解：E
質問 # 18
Which three rules apply when configuring agent teams? (Choose three.)
- A. An agent can be a member of multiple agent teams.
- B. An agent team can have only one primary supervisor.
- C. An agent team can have multiple primary supervisors but can only be a member of one teams.
- D. All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
- E. All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.
- F. An agent team can have multiple primary supervisors.
- G. An agent can be a member of only one agent team.
- H. An agent team can have only one primary supervisor but can be a member of multiple teams.
正解：B、D、G
質問 # 19
In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization?
- A. mds
- B. opc
- C. router
- D. ccagent
正解：A
質問 # 20
Refer to the exhibit.
In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)
- A. Queue to Skill Group node
- B. Send to VRU node
- C. Route Select node
- D. Translation Route to VRU node
- E. Go to Script node
正解：B、D
質問 # 21
In the Cisco Unified Contact Center Enterprise solution, what is affected when utilizing significant digits?
- A. which VXML gateway the call is placed in
- B. external phone number CallerID
- C. agent ACD extension length
- D. determines how many digits of the dialed number are significant
正解：A
質問 # 22
You have deployed a VXML application named MyVXMLApp. Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?
- A. application=MyVXMLApp
- B. app=MyVXMLapp
- C. appname=MyVXMLApp
- D. vxmlapp=MyVXMLApp
正解：A
質問 # 23
Which CLI command is run on Cisco Unified Intelligence Center to check database replication?
- A. utils replication status
- B. show replication status
- C. utils dbreplication status
- D. show dbreplication status
正解：C
質問 # 24
Which four items does the Cisco Finesse administrative application allow administrators to configure?
(Choose four.)
- A. call variable and ECC variable layout
- B. upload third-party gadgets
- C. cluster settings for VOS replication
- D. ready and login reason codes
- E. workflows and workflow actions
- F. connections to the CTI OS server and the Administration & Data server database
- G. wrap-up reasons and phonebooks
- H. desktop layout and conference resources
正解：A、C、E、G
質問 # 25
In Cisco Unified Contact Center Enterprise 10.0 Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)
- A. controls a percentage of agents to be used in a campaign skill group
- B. reserves agents for specific outbound campaign
- C. transfers a call to IVR or Non-IVR for Answering Machine or abandon calls
- D. enables and disables skill groups for an outbound campaign
- E. transfers a call to IVR as a part of IVR campaign
正解：A、D
質問 # 26
Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true?
- A. Administrative scripts can use an ICM Gateway node.
- B. Administrative scripts can use a DB Lookup node.
- C. Administrative scripts must be associated with a call type.
- D. Administrative scripts can run more than one time per second.
正解：B
質問 # 27
Which command is issued to check the replication status of a Cisco Unified Intelligence Center cluster?
- A. utils dbreplication
- B. utils dbreplication summary
- C. utils dbreplication runtimestate
- D. show dbreplication status
正解：C
質問 # 28
A new gateway was added to the Cisco Unified Customer Voice Portal in a comprehensive deployment and calls are failing with error "403 forbidden". What is the possible cause?
- A. Gateway cache requires a reset.
- B. Gateway IP has been blacklisted.
- C. IP address trust has not been configured.
- D. Toll Fraud security is not configured correctly.
正解：D
質問 # 29
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)
- A. Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
- B. Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.
- C. For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.
- D. Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.
- E. Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
正解：B、D
質問 # 30
Refer to the exhibit.
Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?
- A. The call that traversed through the C path.
- B. The call that traversed through the A path.
- C. The call that traversed through the B path.
- D. The call that traversed through the D path.
正解：B
質問 # 31
On a VXML gateway with Cisco Unified Customer Voice Portal, which Cisco IOS application service specifies the number of significant digits that are expected to be prepended to the dialed number?
- A. bootstrap.tcl
- B. handoff.tcl
- C. ringtone.tcl
- D. bootstrap.vmxl
正解：A
質問 # 32
Which two statements about Precision Queues are true? (Choose two.)
- A. Precision Queues can be configured for usage in agent-based inbound campaigns.
- B. At least one step must be configured for a Precision Queue.
- C. A Consider If statement may be configured in any step.
- D. Either ICM Skill Groups or Precision Queues must be utilized within an ICM instance - not both.
- E. A Wait Time may be configured in any step except for the last step.
正解：B、E
質問 # 33
Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?
- A. configured ports
- B. telephony port status
- C. reserved ports
- D. ready ports
- E. customer instance name
正解：D
質問 # 34
What must be enabled when configuring voice gateways to support SIP dialers?
- A. signaling forward 100
- B. 200rel
- C. signaling forward unconditional
- D. 100rel
正解：D
質問 # 35
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