最新 [2024年06月01日]Salesforce Salesforce-Communications-Cloud試験練習でテストの素晴らしい結果を出そう
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質問 # 36
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?
- A. Design a contract creation and contract renewal flows
- B. Design order capture and order fulfillment flows
- C. Design opportunity management flows and convert the opportunity to quote.
- D. Design a quoting flow to negotiate price and discount approval process.
正解：C、D
質問 # 37
Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?
- A. Attribute Rules
- B. Context Rules
- C. Compatibility Rules
- D. Advance Rules
正解：D
質問 # 38
An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?
- A. Order Item Scope
- B. Account Scope
- C. Top Order Item Scope
- D. Downstream Order Item Scope
正解：B
質問 # 39
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
- A. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
- B. Implement a milestone orchestration item to execute request on the fulfillment system for activation
- C. Implement a callout orchestration item to execute a request on the fulfillment system for activation
- D. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
正解：C
質問 # 40
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?
- A. Create price list and price list entries associated with context Rules per region
- B. Create price list per region and use context Rules to determine the correct Price List
- C. Create base price list and multiple child price list per region
- D. Create an attribute on business internet offers and use attribute based pricing
正解：A
質問 # 41
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?
- A. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
- B. Model the router as an attribute of the business internet offer with a default value of 'included'
- C. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
- D. Model the router technical product and decompose it from the business internet offer.
正解：D
質問 # 42
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.
- A. Discounts.
- B. Adjustment using Context rules
- C. Promotions
- D. Customizations using CPQ Hooks
正解：B
質問 # 43
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
- A. Access the entire architecture to identify application that can be decommission.
- B. Harmonize their business plan to reduce the complexity
- C. Handle the complex business processes manually outside the IT landscape.
- D. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
正解：A、B
質問 # 44
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
- A. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
- B. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
- C. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
- D. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
- E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
正解：B、C、E
質問 # 45
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?
- A. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
- B. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
- C. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
- D. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
正解：C
質問 # 46
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?
- A. User, Person Account, Billing Account, Service Account, Contacts, Assets.
- B. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
- C. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
- D. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
正解：D
質問 # 47
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.
- A. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
- B. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
- C. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
- D. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
正解：D
質問 # 48
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?
- A. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
- B. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
- C. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
- D. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
正解：C
質問 # 49
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?
- A. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
- B. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
- C. Add the delivery zip code customer field as a header in the pricing calculation matrix
- D. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
正解：C
解説：
If requirement is to have static calculation, then use Hook implementation If requirement is to have dynamic calculation based on custom fields then use ATB mechanism along with changes in hook to pass custom fields into ATB input map. In this case there is no need to have custom calculations.
質問 # 50
A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?
- A. Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
- B. Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
- C. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
- D. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system
正解：D
質問 # 51
Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?
- A. Configure the cardinality Min as 1, Max 1 and default as 1
- B. Add an Auto Add rule to include product A with bundle B
- C. Add a Recommendation rule for Product A when bundle B is added
- D. Configure the cardinality Min as 0, Max 1 and default as 1.
正解：D
質問 # 52
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