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Salesforce Salesforce-Communications-Cloud 認定試験の出題範囲：
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質問 # 12
United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.
- A. Make use of object types and attributes to better handle scalability using EPC functionality.
- B. Rationalize the product catalog by identifying duplicates and legacy products that can be removed
- C. Bundle the similar product together to reduce the volume
- D. Mark the orderable flag on the legacy system to false so that they cannot be used.
正解：A、B
質問 # 13
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
- A. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
- B. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
- C. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
- D. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
- E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
正解：A、B、D
質問 # 14
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?
- A. Create base price list and multiple child price list per region
- B. Create price list per region and use context Rules to determine the correct Price List
- C. Create an attribute on business internet offers and use attribute based pricing
- D. Create price list and price list entries associated with context Rules per region
正解：D
質問 # 15
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?
- A. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
- B. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
- C. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
- D. Introduce customer data management system as a part of digital transformation to keep customer data up to date
正解：C
質問 # 16
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?
- A. Only Migrate the assets needed when customers are trying to place MACD orders.
- B. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
- C. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
- D. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
正解：B
質問 # 17
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.
- A. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account
- B. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
- C. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
- D. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.
正解：C
質問 # 18
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?
- A. Model the router as an attribute of the business internet offer with a default value of 'included'
- B. Model the router technical product and decompose it from the business internet offer.
- C. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
- D. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
正解：B
質問 # 19
A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?
- A. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
- B. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
- C. Product Model use hierarchical modeling which is natively supports EPC
- D. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
- E. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
正解：A、C、D
質問 # 20
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?
- A. Offering
- B. Discount
- C. Promotions
- D. Time Plan
正解：C、D
質問 # 21
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?
- A. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
- B. Migrating millions of records will cause Order Management to fail during processing due to large volume
- C. Migrating millions of records may reduce query performance due to large data volumes
- D. This would require migrating all products sold within last 5 years, including those that are no longer sold.
- E. Migrating Assets instead of orders would provide more business Value.
正解：B、D
質問 # 22
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?
- A. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
- B. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
- C. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
- D. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
正解：A
質問 # 23
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?
- A. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
- B. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
- C. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
- D. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
正解：B
質問 # 24
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.
- A. By automatically queuing the fulfillment request to retry according to fallout analysis report.
- B. By automatically balancing order processing tasks across multiple orchestration items
- C. By automatically queuing the fulfillment request to retry according to predefined retry policy.
- D. By automatically balancing order processing tasks across multiple orchestration queues
正解：C
質問 # 25
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?
- A. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
- B. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
- C. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
- D. Accommodate the feature since otherwise business representative will not accept the iteration results.
正解：B
質問 # 26
ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.
- A. Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
- B. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management
- C. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration
- D. Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
正解：D
質問 # 27
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?
- A. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
- B. Coordinate migration readiness across regions and execute migration all at once to ensure consistency
- C. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
- D. Do not migrate legacy assets and leverage external objects within salesforce to access them
正解：A
質問 # 28
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
- A. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
- B. Access the entire architecture to identify application that can be decommission.
- C. Handle the complex business processes manually outside the IT landscape.
- D. Harmonize their business plan to reduce the complexity
正解：B、D
質問 # 29
UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?
- A. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
- B. Create an orchestration plan and define a scenario for each top product offer
- C. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
- D. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
正解：C、D
質問 # 30
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?
- A. What tools and databases will be used to perform the migration
- B. What is the quality, structure and frequency of the data migration?
- C. What data and from which system will be migrated
- D. What will be the overall cost for migration?
- E. Who will be the main point of contact for migration
正解：A、B、C
質問 # 31
UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement
- A. Price lists
- B. Calculation Matrix
- C. Attribute
- D. Fields
- E. Pricing plan
正解：B、C、D
質問 # 32
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?
- A. Implement the router condition logic within decomposition layer with more conditions.
- B. Use the Action type from Order items to the Decomposition Relationship Conditions.
- C. Map all relevant information to the Customer Facing Service (CFS)
- D. Implement the router condition logic in the integration layer as callout task
- E. Use action type from fulfillment request lines in the callout condition task
正解：A
質問 # 33
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