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質問 # 27
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.
- A. Promotions
- B. Adjustment using Context rules
- C. Customizations using CPQ Hooks
- D. Discounts.
正解：B
質問 # 28
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?
- A. Accommodate the feature since otherwise business representative will not accept the iteration results.
- B. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
- C. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
- D. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
正解：B
質問 # 29
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?
- A. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
- B. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
- C. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
- D. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
正解：A
質問 # 30
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?
- A. Use data raptor to assist with integration and introduce several manual task into the flow.
- B. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
- C. Use the integration procedure to manage the various task that technician need to undertake
- D. Use call out to fully automate the flow so that no manual steps are required
正解：B
質問 # 31
An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?
- A. Subscription
- B. Service Entitlement
- C. Contract Line Item
- D. Service Account
正解：A
質問 # 32
Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?
- A. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
- B. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
- C. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
- D. Configure a Callout Orchestration item using the enhanced system interface
正解：C
解説：
If the asynchronous response for the event is short, you can use the same callout to wait for the response. However, if the callout takes a long time, such as days, then it is best to use a push event to receive the response.
質問 # 33
Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?
- A. Add an Auto Add rule to include product A with bundle B
- B. Add a Recommendation rule for Product A when bundle B is added
- C. Configure the cardinality Min as 0, Max 1 and default as 1.
- D. Configure the cardinality Min as 1, Max 1 and default as 1
正解：C
質問 # 34
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers
- A. Model dedicated internet service as a child product of the Ethernet access device offer.
- B. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
- C. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
- D. Model the Ethernet access device as a child product of the dedicated internet service offer
正解：B
質問 # 35
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?
- A. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
- B. Leverage the CPQ cart for all cases minimize the implementation effort
- C. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
- D. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
正解：C
質問 # 36
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?
- A. Digital commerce
- B. Assets based ordering
- C. Enterprise Sales Management
- D. Mobile subscription Management
正解：D
質問 # 37
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?
- A. Which of the products are inactive?
- B. Which of the provided products are still actively sold?
- C. Can we rationalize products to a smaller number?
- D. Are there customer specific offerings?
正解：D
質問 # 38
UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?
- A. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
- B. Create an orchestration plan and define a scenario for each top product offer
- C. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
- D. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
正解：C、D
質問 # 39
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
- A. Handle the complex business processes manually outside the IT landscape.
- B. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
- C. Harmonize their business plan to reduce the complexity
- D. Access the entire architecture to identify application that can be decommission.
正解：C、D
質問 # 40
United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?
- A. To validate if MACD works on migrated Assets.
- B. To validate if decomposition works on migrated assets
- C. To create inventory items to be used in subsequent MACD.
- D. To validate the migrated assets data aligns with assets data model
正解：C
質問 # 41
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.
- A. By automatically queuing the fulfillment request to retry according to predefined retry policy.
- B. By automatically balancing order processing tasks across multiple orchestration items
- C. By automatically queuing the fulfillment request to retry according to fallout analysis report.
- D. By automatically balancing order processing tasks across multiple orchestration queues
正解：A
質問 # 42
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?
- A. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
- B. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
- C. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
- D. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
正解：C
質問 # 43
UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement
- A. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
- B. Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
- C. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
- D. Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
正解：C
質問 # 44
ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio?
- A. Subscriber lifecycle management
- B. Multiple subscription management
- C. Advertising sales management
- D. Enterprise sales management
正解：D
質問 # 45
UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud
- A. Identify the business rules need to be implemented for creation and fulfillment of bulk orders.
- B. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
- C. Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
- D. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)
正解：A、D
質問 # 46
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?
- A. User, Person Account, Billing Account, Service Account, Contacts, Assets.
- B. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
- C. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
- D. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
正解：C
質問 # 47
What are the 3 keys inputs used by order management to determine the output of MACD order.
- A. Commercial and technical product configurations
- B. Assets and inventory item records
- C. Fulfillment request and fulfillment request line records
- D. Order and order item details
- E. Quote and quote line items records
正解：A、B、D
質問 # 48
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.
- A. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
- B. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account
- C. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.
- D. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
正解：A
質問 # 49
ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.
- A. Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
- B. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration
- C. Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
- D. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management
正解：C
質問 # 50
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