[2022年09月] 問題集練習試験問題学習ガイドはOmniStudio-Consultant試験合格させます
OmniStudio-Consultant問題集には練習試験問題解答
Salesforce OmniStudio-Consultant 認定試験の出題範囲：
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質問 48
which of the following are Integration Procedure Actions?
- A. TypeAhead
- B. OmniScript
- C. PDF
- D. Email
正解: D
質問 49
A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?
- A. Lightning web components
- B. Visualforce Page
- C. FlexCards
- D. Omniscript
正解: A
質問 50
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?
- A. Add more Step elements to create shorter pages.
- B. Pass the process type as an input parameter.
- C. Create a specific OmniScript for each business process.
- D. Add more conditional views to branch the OmniScript into logical sections.
正解: D
質問 51
Which of the following is a key difference between Integration Procedures and DataRaptors?
- A. Integration Procedures can access data from external sources.
- B. Integration Procedures can retrieve data from multiple related objects.
- C. DataRaptors can access data from external sources.
- D. DataRaptors can invoke multiple actions in a single server call.
正解: A
質問 52
An investment portfolio manager wants to build a console to display:
* Client information
* Profile attributes
* Investment instrument information
There are more than 20 profile attributes. Each investment instrument has 15 fields of information to display. The fields should be grouped logically.
How should the consultant design a solution to meet the requirements?
- A. * A header FlexCard for client information and profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - B. * A header FlexCard for client information with a Flyout for profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - C. * A header FlexCard for client information and profile attributes
* FlexCards for investment instrument information - D. * An OmniScript with a Step for client information
* Block Elements for investment instruments
正解: D
質問 53
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance.
How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Enable the Responsive property
- B. Use flyouts
- C. Use card states
- D. Customize the styling
正解: A,B
質問 54
Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?
- A. DataRaptor Load
- B. Integration Procedure
- C. FlexCards
- D. Calculation Procedure
正解: B
質問 55
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?
- A. Navigate
- B. URL
- C. Redirect
- D. Event
正解: A
質問 56
A consultant needs to design an OmniScript to capture the following information:
* Select one payment method from a list of options
* Enter the address information with autocomplete
* Enter a phone number
Which OmniScript elements should be used to capture this information?
- A. Checkbox, Geolocation, and Number
- B. Select, TypeAhead, and Number
- C. Multi-Select. Address, and Telephone
- D. Radio, TypeAhead, and Telephone
正解: D
質問 57
When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'
- A. OmniStudio Action
- B. Integration Procedure
- C. DataRaptor
- D. Calculation Procedure
正解: C
質問 58
A business has a requirement to display an account and all of the associated contacts on a page. The number contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these requirements?
Choose 2 answers
- A. States
- B. Flyouts
- C. Repeat Block
- D. Datatable
正解: A,D
質問 59
Which three use cases should be implemented using Calculation Procedures & Matrices?
Choose 3 answers
- A. Use rules to determine eligible insurance products based on a house's address and age of the building.
- B. Use location and past usage to determine the monthly cost for an energy product.
- C. Use the product color and capacity to determine the price of a product.
- D. Use a house's address, size, and age of the building to determine an insurance premium.
- E. Use risk factors for an insured item to determine different insurance product options.
正解: B,C,E
質問 60
Which OmniStudio tool is optimized for performance and minimizes configuration time?
- A. Integration Procedure
- B. DataRaptor Extract
- C. Calculation Procedure
- D. DataRaptor Turbo Extract
正解: D
質問 61
A company has designed a process that extracts a large amount of data from a Salesforce object. Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded.
What solution should the consultant recommend?
- A. DataRaptor Turbo Extract
- B. DataRaptor Extract with Chaining
- C. Integration Procedure and DataRaptor Turbo Extract
- D. Calculation Procedure and DataRaptor Turbo Extract
正解: C
質問 62
A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.
Which FlexCard feature should the consultant recommend to meet this requirement?
- A. A Datatable element with the Group By property
- B. States with conditions to filter by case status
- C. flyout with child FlexCards with conditions to filter by case status
- D. Child FlexCards in a parent FlexCard with the Group By property
正解: A
質問 63
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external syste the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?
- A. Radio Input, Date Input, HTTP Action, DataRaptor Post Action
- B. HTTP Action, DataRaptor Post Action, Date Input, Radio Input
- C. Date Input, Radio Input, HTTP Action, DataRaptor Post Action
- D. HTTP Action, Radio Input, Date Input, DataRaptor Post Action
正解: A
質問 64
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Display a 360° view of the customer
- B. Allow customers to enter bill payment information
- C. Display different actions based on context
- D. Guide users through complex processes
正解: A,C
質問 65
A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?
- A. Using card filter and multiple FlexCards
- B. Using card session variables and multiple FlexCards
- C. Using card filter and a single FlexCard with multiple flyouts
- D. Using card session variables and a single FlexCard with multiple flyouts
正解: B
質問 66
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?
- A. Script Configuration
- B. User Roles
- C. Script Profiles
- D. Conditional Views
正解: D
質問 67
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
- A. DataRaptor Load
- B. DataRaptor Extract
- C. DataRaptor Turbo
- D. DataRaptor Transform
正解: B
質問 68
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend7 Choose 2 answers
- A. Datatable
- B. Response Action
- C. Edit Block
- D. Remote Action
正解: B,C
質問 69
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?
- A. OmniStudio Action
- B. DataRaptor Turbo
- C. DataRaptor Transform
- D. Calculation Matrices
正解: D
質問 70
How many levels deep can reusable OmniScripts be nested?
- A. 0
- B. 1
- C. 2
- D. Unlimited
正解: C
質問 71
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Formula
- B. Multi-select
- C. Edit Block
- D. Step
- E. Input Block
正解: A,C,D
質問 72
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