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Salesforce OmniStudio-ConsultantのPDF問題格別な練習Salesforce Certified OmniStudio Consultant
質問 # 31
A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
* Create a case for an account team member to follow up.
* Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'
- A. Multi-Select, Remote Action, and Email Action
- B. Radio Group, Remote Action, and Messaging Action
- C. Edit Block, DataRaptor Post Action, and Messaging Action
- D. Radio Group, DataRaptor Post Action, and Email Action
正解：D
質問 # 32
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is acustom object, related to the Patients object.
For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
- A. Salesforce list view with custom buttons/links
- B. OmnlScript with multiple Step elements
- C. Single FlexCard with multiple actions
- D. Multiple FlexCards with single action
正解：C
解説：
Explanation
The OmniStudio tools that the consultant should use to design a solution to meet these requirements are:
Single FlexCard with multiple actions. A FlexCard is a tool that can display data and actions in a card format.
The consultant can use a single FlexCard to display the medical test reports for each patient, including the report name, date requested, and date generated. A FlexCard can also have multiple actions, such as buttons or links, that can invoke OmniScripts or Integration Procedures. The consultant can use multiple actions to enable the user to approve, print for review, or send for retest each medical test report
質問 # 33
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers
- A. To minimize the number of elements to be configured
- B. To retrieve multiple data sources in a single response
- C. To achieve elastic scaling
- D. To separate the user interface from changes in thedata sources
正解：B、D
解説：
Explanation
The two cases where an integration procedure should be used as a data source for FlexCards and OmniScripts are: To retrieve multiple data sources in a single response and To separate the user interface from changes in the data sources. An integration procedure is a tool that can execute multiple DataRaptor actions, such as Extract, Transform, and Load, and also invoke REST or SOAP services. The consultant can use an integration procedure as a data source for FlexCards and OmniScripts when they need to retrieve data from different sources, such as Salesforce objects or external systems, and store it in a JSON object for display. This way, the integration procedure can provide multiple data sources in a single response, without requiring multiple elements or actions in the FlexCard or OmniScript. The consultant can also use an integration procedure as a data source for FlexCards and OmniScripts when they want to separate the user interface from changes in the data sources. This way, the integration procedure can handle any changes in the data sources without affecting the FlexCard or OmniScript design or configuration.
質問 # 34
A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for the data to be retrieved in XML format. However, the endpoint is not ready yet.
Which data source should the team use to make progress on the design?
- A. Apex Remote
- B. DataRaptor
- C. Apex REST
- D. Integration Procedures
正解：D
質問 # 35
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?
- A. URL
- B. Redirect
- C. Navigate
- D. Event
正解：C
解説：
Explanation
The type of action that the consultant should recommend to meet this new requirement is Navigate. A Navigate action is a button or a link that can redirect the user to another web page or URL. The consultant can use a Navigate action to add a new action to the FlexCards that redirects users to an external web page
質問 # 36
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?
- A. Create a specific OmniScript for each business process.
- B. Add more Step elements to create shorter pages.
- C. Add more conditional views to branch the OmniScript into logical sections.
- D. Pass the process type as an input
parameter.
正解：A
解説：
Explanation
The consultant should recommend creating a specific OmniScript for each business process to improve the planned design of this OmniScript. Having one OmniScript for three different and complex sales processes will make the OmniScript too long and complicated, and will affect the performance and maintainability. Creating separate OmniScripts for each process will make them more manageable and user-friendly, and will also allow for more customization and flexibility
質問 # 37
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend?
Choose 2 answers
- A. Remote Action
- B. Response Action
- C. Edit Block
- D. Datatable
正解：B、C
質問 # 38
A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?
- A. Visualforce Page
- B. Lightning web components
- C. FlexCards
- D. Omniscript
正解：B
質問 # 39
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?
- A. Calculation Matrices
- B. OmniStudio Action
- C. DataRaptor Transform
- D. DataRaptor Turbo
正解：A
質問 # 40
An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul.... After analyzing patterns In the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers
- A. Email Action
- B. DataRaptor Extract Action
- C. DataRaptor Post Action
- D. Calculation Action
- E. Messaging Element
正解：A、B、D
質問 # 41
A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
- A. Text Area
- B. Input Block
- C. Headline
- D. Step
正解：C
解説：
Explanation
The consultant should recommend using a Headline element to ensure the agents can see and follow these standard scripts. A Headline element can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Headline element to show the customer greeting script in the OmniScript, and instruct the agents to read it aloud
質問 # 42
A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:
* DataRaptor Extract Action
* HTTP Action
* DataRaptor Transform Action
Following best practices, what can the consultant recommend to reduce processing time?
- A. Combine these actions into an Integration Procedure
- B. Add conditional views to the OmniScript
- C. Change DataRaptors to extract single objects
- D. Add reusable OmniScripts for each step
正解：A
解説：
Explanation
The consultant should recommend adding a Set Errors element to meet this requirement. A Set Errors element can display an error message and prevent the OmniScript from proceeding if certain conditions are not met.
The consultant can use a Set Errors element to check if the email address field is empty when the agent selects the checkbox to email the receipt. If it is empty, the Set Errors element can show an error message and direct the user to return to the first step and enter the customer's email address
質問 # 43
Which three functions are performed by Action elements in OmniScript?
Choose 3 answers
- A. Display error messages to the user
- B. Organize data into multiple pages
- C. Send DocuSign emails for signature
- D. Get and update data through APIs
- E. Get and update data in Salesforce
正解：C、D、E
質問 # 44
A pop-up window will display additional information about the campaign, such as details about the members.
A button must initiate a guided process to add new leads to the campaign.
Which two FlexCard features should the consultant recommend to meet these requirements?
Choose 2 answers
- A. Flyout Action
- B. Block Element
- C. OmniScript Action
- D. Data Table
- E. Interaction Launcher
正解：A、C
質問 # 45
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this issue?
Choose 2 answers
- A. Put specific fields in a collapsible block
- B. Use a flyout action to display additional information
- C. Use a condition to hide data unless specific criteria are met
- D. Use a table or chart to display data
正解：A、B
質問 # 46
A business has a requirement to display an account and all of the associated contacts on a page. The number of contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these requirements?
Choose 2 answers
- A. Data table
- B. Flyouts
- C. States
- D. Repeat Block
正解：A、D
解説：
Explanation
The two FlexCard features that the consultant should recommend to meet these requirements are Datatable and Repeat Block. A Datatable element can display a list of records in a tabular format, with columns for each field and rows for each record. The consultant can use a Datatable element to display the contacts for an account, with options to edit or send a message. A Repeat Block element is a container that can display multiple instances of a FlexCard based on a data source. The consultant can use a Repeat Block element to display a FlexCard for each contact, and use a condition to apply a blue border for the primary contact
質問 # 47
An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?
- A. HTTP Action
- B. DataRaptor Transform Action
- C. DataRaptor Post Action
- D. Integration Procedure Action
正解：D
質問 # 48
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%,
10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers
- A. Calculation Matrix
- B. Calculation Procedure
- C. OmniStudio Action
- D. DataRaptor Transform
正解：A、B
解説：
Explanation
The two OmniStudio tools that should be recommended to meet these requirements are Calculation Procedure and Calculation Matrix. Calculation Procedure allows the designer to define a multi-step calculation process that can use data from various sources. Calculation Matrix allows the designer to define a table of values that can be used as inputs or outputs for calculations. In this case, a Calculation Matrix can be used to store the discount thresholds based on region and customer lifetime score, and a Calculation Procedure can be used to apply them to the orders. OmniStudio Action is not needed for this scenario, as there is no interaction involved. DataRaptor Transform is not suitable for this scenario, as it is used to transform data from one format to another.
質問 # 49
A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.
* Low or Medium priority cases should display case data and an Update Account Info action.
* High priority cases should include a red border, an alert notification, and an Escalate action.
What is the most efficient way to meet these requirements?
- A. Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.
- B. Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.
- C. Create a FlexCard with two card states. Use conditions on the state to filter for priority.
- D. Create two FlexCards with one card state each. Use conditions on the states to filter for priority.
正解：C
解説：
Explanation
The most efficient way to meet the requirements is to create a FlexCard with two card states. A card state defines how a FlexCard displays data and actions based on certain conditions. The consultant can use conditions on the state to filter for priority, and then customize the fields and actions for each state. This way, the FlexCard can display different information and options for low/medium and high priority cases
質問 # 50
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?
- A. Customer IntellView
- B. FlexCards
- C. OmniScript
- D. Lightning Record Page
正解：B
解説：
Explanation
The OmniStudio tool that should be used to meet this requirement is FlexCards. A FlexCard is a tool that can display data and actions in a card format. The consultant can use FlexCards to show all of the customer's related information on one screen, such as account information, contacts, cases, etc. FlexCards can also have actions that can invoke OmniScripts or Integration Procedures for further interactions, such as creating new records or updating existing ones
質問 # 51
A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature.
What three tools should be used in the solution the consultant recommends to meet these requirements?
Choose 3 answers
- A. OmniScript
- B. FlexCards
- C. Interaction Launcher
- D. OmniStudio Action
- E. DataRaptor
正解：A、D、E
解説：
Explanation
The three tools that should be used in the solution are OmniScript, OmniStudio Action, and DataRaptor.
OmniScript can be used to create a user interface for generating invoices from contracts. OmniStudio Action can be used to conditionally display the invoice generation option on the contract page based on the contract status. DataRaptor can be used to read, transform, and write data between Salesforce and external systems.
Interaction Launcher is not needed for this scenario, as it is used to launch interactions from other applications.
FlexCards are not relevant for this scenario, as they are used to display contextual data on record pages.
質問 # 52
A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include:
* Payment type (credit card or bank account)
* Payment amount
Which two elements should the consultant recommend for this step of the process?
Choose 2 answers
- A. Multi-select
- B. Radio
- C. Number
- D. Currency
正解：B、D
解説：
Explanation
The two elements that the consultant should recommend for this step of the process are: Radio and Currency.
A Radio element can display a list of options for the user to choose from, such as payment type. A Radio element allows only one option to be selected at a time, and can also have icons for each option. A Currency element can display a field for the user to enter a currency value, such as payment amount. A Currency element can also have validation and formatting options, such as minimum and maximum values, decimal places, etc
質問 # 53
When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?
Choose 2 answers
- A. They combine multiple actions into a single server call.
- B. They enable better usability in digital interactions.
- C. They future-proof your front end design.
- D. They can retrieve Salesforce data from multiple objects faster.
正解：A、D
質問 # 54
Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and account field from Salesforce.
According to best practice, what data source should be used?
- A. Streaming API
- B. Integration Procedure
- C. REST
- D. DataRaptor Extract
正解：B
質問 # 55
A business implements several OmniScripts and requests a design review to identify possible improvements.
During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labelsand input elements.
What can the consultant recommend to improve these OmniScripts?
- A. Use a DataRaptor Transform to standardize the data format.
- B. Add an address typeahead element to all the OmniScripts.
- C. Create new versions of the OmniScripts to collect the address information.
- D. Create a reusable OmniScript to update address information.
正解：D
解説：
Explanation
The consultant can recommend creating a reusable OmniScript to update address information. A reusable OmniScript is an OmniScript that can be embedded in another OmniScript as a sub-process. This way, the consultant can create one OmniScript that collects the address information in a consistent way using the same labels and input elements, and then use it in multiple OmniScripts that need to update address information.
This will improve the design and maintenance of the OmniScripts.
質問 # 56
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