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質問 # 50
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is a custom object, related to the Patients object.
For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
- A. OmnlScript with multiple Step elements
- B. Single FlexCard with multiple actions
- C. Salesforce list view with custom buttons/links
- D. Multiple FlexCards with single action
正解：B
質問 # 51
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards inside the state of a parent FlexCard.
What is the advantage of embedding multiple child cards in this scenario?
- A. Allows multiple data sources to be used
- B. Enables easier global styling changes
- C. Enables the FlexCard to be used on a Community page
- D. Allows conditional views with the Toggle element on each child card
正解：A
質問 # 52
A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?
- A. Enable the Mobile-First feature in FlexCard settings
- B. Create two states, one for mobile devices and another for non-mobile devices
- C. Create two FlexCards, one for mobile devices and another for non-mobile devices
- D. Enable the Responsive feature on the Product Name and Model field elements
正解：D
質問 # 53
A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition.
At runtime, if two of the states' condition are true, which state will be displayed?
- A. The state closest to the top of the canvas
- B. The first state with the highest priority closest to the top of the canvas
- C. The first state with a true condition closest to the top of the canvas
- D. The state with a true condition that has the highest priority
正解：B
質問 # 54
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers
- A. Menu elements
- B. Newport Design System
- C. Datatables
- D. Custom Styles
- E. Actions
正解：A、D、E
質問 # 55
A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
- A. Radio
- B. DataRaptor Transform Action
- C. DataRaptor Extract Action
- D. DataRaptor Post Action
- E. Select
正解：A、C、D
質問 # 56
A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
* Create a case for an account team member to follow up.
* Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'
- A. Radio Group, Remote Action, and Messaging Action
- B. Multi-Select, Remote Action, and Email Action
- C. Edit Block, DataRaptor Post Action, and Messaging Action
- D. Radio Group, DataRaptor Post Action, and Email Action
正解：D
質問 # 57
What is the purpose of Step elements in OmniScript?
- A. Organizes the script into one or more pages
- B. Allows the user to input data
- C. Enables the use of repeatable blocks
- D. Groups elements that extract data
正解：A
質問 # 58
Which OmniScript element can be used to retrieve data from more than one source?
- A. DataRaptor Extract Action
- B. Matrix Action
- C. Integration Procedure Action
- D. Calculation Action
正解：C
質問 # 59
which of the following are Integration Procedure Actions?
- A. TypeAhead
- B. PDF
- C. OmniScript
- D. Email
正解：D
質問 # 60
A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes.
Which three OmniStudio features and tools should the consultant recommend to meet these requirements?
Choose 3 answers
- A. FlexCards
- B. OmniScript
- C. OmnlOut
- D. Newport Design System
- E. Custom Styles
正解：B、D、E
質問 # 61
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is a custom object, related to the Patients object. For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
- A. OmnlScript with multiple Step elements
- B. Single FlexCard with multiple actions
- C. Salesforce list view with custom buttons/links
- D. Multiple FlexCards with single action
正解：B
質問 # 62
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Display different actions based on context
- B. Display a 360° view of the customer
- C. Allow customers to enter bill payment information
- D. Guide users through complex processes
正解：A、B
質問 # 63
An existing OmniScript used to capture and update customer information displays the following information o same page:
* Name
* Age
* Street
* Last name
* Postal code
* Gender
* State
* Phone
* City
* Country
* Email
Users report that the information displays in no specific order. Users experience errors when filling the inform because it is not categorized. The process fails after submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?
- A. Use a template for each category and adding custom code for the required validation
- B. Use a Visualforce Page with the categories, labels, and the required validation
- C. Use Block elements to group and required property checked in some of the inputs
- D. Use Section to break the information and Headline to the title and a required icon in the input
正解：C
質問 # 64
A business wants to create an OmniScript that allows call center agents to schedule field service appointment customers. The process needs to retrieve available appointment dates from an external system via a REST A[ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmatic should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
- A. Select
- B. Text Block
- C. HTTP Action
- D. Multi-select
- E. Text Area
正解：A、B、C
質問 # 65
A business implements several OmniScripts and requests a design review to identify possible improvements.
During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements.
What can the consultant recommend to improve these OmniScripts?
- A. Create a reusable OmniScript to update address information.
- B. Add an address typeahead element to all the OmniScripts.
- C. Create new versions of the OmniScripts to collect the address information.
- D. Use a DataRaptor Transform to standardize the data format.
正解：A
質問 # 66
A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?
- A. Using card filter and multiple FlexCards
- B. Using card session variables and multiple FlexCards
- C. Using card session variables and a single FlexCard with multiple flyouts
- D. Using card filter and a single FlexCard with multiple flyouts
正解：B
質問 # 67
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