[2024年12月]更新のSAP C_C4H51_2405テストエンジンとPDFで完全版無料問題集を無料提供
最新版を今すぐ試そうC_C4H51_2405認定有効な試験問題集
質問 # 33
Which of the following describes how permissions work in SAP Service Cloud?
- A. Restricted access rights override any unrestricted access you have defined.
- B. Unrestricted access rights override any restrictions you have defined.
- C. You can decide if the access rights should override any defined restrictions for each view.
- D. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
正解：B
質問 # 34
How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.
- A. Manual upload using a CSV file
- B. Scheduled upload using a CSV file
- C. Using a Web service
- D. Maintain an HTML mashup
正解：A、C
質問 # 35
Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Priority
- C. Sales contract
- D. Custom fields
正解：A、B
質問 # 36
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.
- A. Maintain the ticket hierarchy.
- B. Run an action for grouping tickets.
- C. Use the Subticket tab to add a ticket.
- D. Define a multi-step approval process.
- E. Create an activity plan for an object ticket.
正解：A、B、C
質問 # 37
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Internal mashups
- B. ABAP mashups
- C. URL mashups
- D. HTML mashups
正解：C、D
質問 # 38
Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.
- A. Map the data fields to the data fields offered in the template.
- B. Delete the header with the field names in the template.
- C. Schedule an MDRO job.
- D. Download the template.
正解：A、D
質問 # 39
Where can you keep track of new and modified knowledge base articles?
- A. Knowledge base fine-tuning activity
- B. Feed
- C. Broadcast
- D. Solution finder
正解：B
質問 # 40
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.
- A. Installed bases
- B. Service contracts
- C. Contacts
- D. Registered products
正解：A、B
質問 # 41
Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.
- A. Incident category
- B. Maintenance category
- C. Process category
- D. Warranty category
- E. Cause category
正解：B、C、D
質問 # 42
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?
- A. Case routing
- B. Notifications
- C. SLA
- D. Service categories
正解：A
質問 # 43
Which object can you assign to a ticket template when you are using maintenance plans?
- A. Registered product
- B. Service category
- C. Reference date
- D. Maintenance plan condition
正解：B
質問 # 44
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.
- A. SLAs are not activated in project scoping.
- B. A workflow rule was not scheduled to trigger the determination.
- C. The determination rules have been configured, but not activated.
- D. SLAS are not configured in fine-tuning.
正解：A、C
質問 # 45
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. One time - no condition, time and counter-based
- B. One time, time and counter-based
- C. Alternating, time and counter-based
- D. Absolute, counter-based
正解：C
質問 # 46
Which data is replicated from SAP Service Cloud to SAP Field Service Management?
- A. Registered product
- B. Account hierarchy
- C. Installed base
- D. Ticket hierarchy
正解：C
質問 # 47
You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.
- A. Work distribution
- B. Social media channel configuration
- C. Approval process for social media import run
- D. Scoping in the Configuration Workbench
正解：A、B
質問 # 48
Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.
- A. You can use a mashup to access SAP BusinessObjects BI offline.
- B. You can create new custom reports based on joined data sources.
- C. You can add custom fields in data sources and reports.
- D. You can assign reports to business roles.
- E. You can use Dashboard Designer to join KPIs to a new data source.
正解：B、C、D
質問 # 49
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. When an agent creates a ticket with a registered product, the warranty is automatically determined.
- B. The agent is prompted to upsell a warranty to the customer.
- C. Routing rules can be applied to warranties.
- D. The system can be set up so that certain incident categories are not covered.
正解：A、D
質問 # 50
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