2025年最新の認定サンプル問題C_C4H51_2405問題集と練習試験合格させます [Q35-Q51]

2025年最新の認定サンプル問題C_C4H51_2405問題集と練習試験合格させます

C_C4H51_2405豪華セット学習ガイドにはオンライン試験エンジン

SAP C_C4H51_2405 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
トピック 2	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
トピック 3	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
トピック 4	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
トピック 5	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
トピック 6	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
トピック 7	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

 

質問 # 35
Which of the following is possible when creating tickets in the Agent Desktop?

• A. You can create knowledge articles.
• B. You can select multiple registered products in a single ticket.
• C. You can manually select the SLA.
• D. You can manually assign a maintenance plan.

正解：B

質問 # 36
Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.

• A. Cause category
• B. Maintenance category
• C. Incident category
• D. Warranty category
• E. Process category

正解：B、D、E

質問 # 37
Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.

• A. Add a new field
• B. Add a new UI Switch logic
• C. Create a new URL mashup
• D. Change field label

正解：A、D

質問 # 38
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?

• A. Fine-tuning
• B. Workflow distribution rules
• C. Service categories
• D. Notifications

正解：B

質問 # 39
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.

• A. Warranty
• B. Product
• C. Registered product
• D. Text
• E. Maintenance plan

正解：B、C、E

質問 # 40
What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

• A. Integrate clean core practices in the end-to-end value process chain.
• B. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
• C. Define roles and responsibilities as part of a process transformation office.
• D. Establish regular housekeeping tasks and procedures.
• E. Establish release management.

正解：A、B、D

質問 # 41
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

• A. Use email as a response to a ticket
• B. Add a reference to an account
• C. Add an account team member
• D. Add a reference to a service contract

正解：B、D

質問 # 42
Which of the following elements can you configure for the object ticket using the fine-tuning function?

• A. Milestones
• B. Ticket routing
• C. Skills
• D. Parties involved

正解：A、D

質問 # 43
Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2 correct answers to this question.

• A. Organization
• B. Service level
• C. Ticket type
• D. Category

正解：B、C

質問 # 44
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

• A. Create an incident.
• B. Implement the provided Hot Fix number.
• C. Send an email to SAP Cloud Support.
• D. Report a ticket.

正解：A

質問 # 45
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

• A. Priority
• B. Custom fields
• C. Due Date
• D. Category

正解：A、C

質問 # 46
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

• A. RFC
• B. OData
• C. SOAP
• D. IDoc

正解：B、C

質問 # 47
What do you need to create accounts?
Note: There are 2 correct answers to this question.

• A. Access rights
• B. Assignment to an organizational unit
• C. Business role
• D. User ID

正解：A、B

質問 # 48
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Routing rules can be applied to warranties.
• B. The agent is prompted to upsell a warranty to the customer.
• C. The system can be set up so that certain incident categories are not covered.
• D. When an agent creates a ticket with a registered product, the warranty is automatically determined.

正解：C、D

質問 # 49
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.

• A. Data sources
• B. Standard reports
• C. Interactive dashboards
• D. Custom reports
• E. Web service message monitoring

正解：B、C、D

質問 # 50
Which of the following describes how permissions work in SAP Service Cloud?

• A. Unrestricted access rights override any restrictions you have defined.
• B. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
• C. You can decide if the access rights should override any defined restrictions for each view.
• D. Restricted access rights override any unrestricted access you have defined.

正解：A

質問 # 51
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C_C4H51_2405テスト準備トレーニング練習試験問題練習テスト：https://drive.google.com/open?id=1KgtI1JeJjUGhP3EByKO97udJLf3Ax1af