C_C4H51_2405のPDF試験材料2025年最新の実際に出るC_C4H51_2405問題集 [Q48-Q65]

C_C4H51_2405のPDF試験材料2025年最新の実際に出るC_C4H51_2405問題集

更新されたのはSAP C_C4H51_2405問題集PDFオンラインエンジン

SAP C_C4H51_2405 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
トピック 2	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
トピック 3	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
トピック 4	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
トピック 5	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
トピック 6	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
トピック 7	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
トピック 8	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

 

質問 # 48
When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

• A. Push the incident to SAP Service Cloud support.
• B. Change the priority to Escalated.
• C. Set the action to Propose Solution.
• D. Maintain the Incident Context.

正解：B、C

質問 # 49
Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.

• A. You can use Dashboard Designer to join KPIs to a new data source.
• B. You can assign reports to business roles.
• C. You can add custom fields in data sources and reports.
• D. You can create new custom reports based on joined data sources.
• E. You can use a mashup to access SAP BusinessObjects BI offline.

正解：B、C、D

質問 # 50
Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.

• A. Activity planner
• B. SAP Field Service Management
• C. Time recording
• D. Manual routing
• E. Ticket routing

正解：A、B、D

質問 # 51
Where can you keep track of new and modified knowledge base articles?

• A. Knowledge base fine-tuning activity
• B. Broadcast
• C. Feed
• D. Solution finder

正解：C

質問 # 52
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

• A. Installed bases
• B. Service contracts
• C. Registered products
• D. Contacts

正解：A、B

質問 # 53
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.

• A. Create a Web service with SAP Knowledge Central by NICE.
• B. Create knowledge base articles in SAP Service Cloud.
• C. Create a validation rule.
• D. Configure the relevant question in scoping.

正解：A、D

質問 # 54
Which model can be used for ABAP cloud-native development?

• A. The SAP S/4HANA Cloud Extensibility Model
• B. ABAP RESTful Application Programming Model
• C. The ABAP Cloud Development Model

正解：B

質問 # 55
Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

• A. Define a template.
• B. Activate Live Activity Configuration.
• C. Set up an approval process.
• D. Create a customer and assign an email address.

正解：A、D

質問 # 56
Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.

• A. Maintenance plan
• B. Operating hours
• C. Working calendar
• D. Service contract

正解：B、C

質問 # 57
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A. Service category
• B. Organization
• C. Territory
• D. Account
• E. Employee

正解：B、C、E

質問 # 58
Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.

• A. Add a new field
• B. Change field label
• C. Add a new UI Switch logic
• D. Create a new URL mashup

正解：A、B

質問 # 59
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct answers to this question.

• A. You'll need to cleanse the legacy data.
• B. Data can be loaded or changed only once.
• C. You'll need to create an initial file based on predefined fields.
• D. The migration run requires an approval from SAP Cloud Support.

正解：A、C

質問 # 60
Which tool should you use to rename the Tickets facet?

• A. Page Layout tool
• B. Language Adaptation tool
• C. Adaptation tool
• D. Workflow with a Field Update action type

正解：B

質問 # 61
Which of the following can you use to explore released APIs?

• A. SAP Integration Suite
• B. SAP Application Interface Framework
• C. SAP Business Accelerator Hub

正解：C

質問 # 62
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

• A. Create an installed base
• B. Activate status schema for functional locations
• C. Create customer records
• D. Activate registered products in scoping

正解：A、D

質問 # 63
How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.

• A. Maintain an HTML mashup
• B. Manual upload using a CSV file
• C. Scheduled upload using a CSV file
• D. Using a Web service

正解：B、D

質問 # 64
Which object is mandatory to integrate emails in tickets?

• A. Service organization
• B. Branding template
• C. Service level agreement
• D. Document type

正解：D

質問 # 65
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