
[2025年04月]に更新されたSAP Certified Associate C_C4H51_2405試験練習テスト問題集豪華セット!
2025年最新のに更新されたC_C4H51_2405のPDFはC_C4H51_2405本日更新のテスト無料最新!
SAP C_C4H51_2405 認定試験の出題範囲:
| トピック | 出題範囲 |
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| トピック 2 |
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| トピック 3 |
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| トピック 4 |
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質問 # 10
Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.
- A. A customer needs to be assigned to the installed base.
- B. The installed base must be set to active status.
- C. An active service contract must be added to the installed base.
- D. At least one registered product must be assigned to the installed base.
正解:B、D
質問 # 11
Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.
- A. Ticket type
- B. Channel type
- C. Notification type
- D. Mashup service
- E. Channel direction
正解:B、C、E
質問 # 12
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.
- A. Custom reports
- B. Standard reports
- C. Interactive dashboards
- D. Web service message monitoring
- E. Data sources
正解:A、B、C
質問 # 13
Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.
- A. Manual routing
- B. SAP Field Service Management
- C. Time recording
- D. Activity planner
- E. Ticket routing
正解:A、B、D
質問 # 14
Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Changing the customer in the main ticket updates the customers in the related sub-tickets.
- B. You can link multiple tickets to a customer hierarchy using the Grouping feature.
- C. You can change the status of multiple sub-tickets from the main ticket.
- D. Opening the main ticket allows you to see all the connected sub-tickets.
正解:C、D
質問 # 15
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.
- A. OData
- B. SOAP
- C. IDoc
- D. RFC
正解:A、B
質問 # 16
Which of the following describes how permissions work in SAP Service Cloud?
- A. Unrestricted access rights override any restrictions you have defined.
- B. You can decide if the access rights should override any defined restrictions for each view.
- C. Restricted access rights override any unrestricted access you have defined.
- D. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
正解:A
質問 # 17
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
- A. Maintenance plan
- B. Ticket routing rules
- C. Realignment runs
- D. Activity planner
正解:A
質問 # 18
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.
- A. Due Date
- B. Category
- C. Priority
- D. Custom fields
正解:A、C
質問 # 19
Which element do you need to maintain to use maintenance plans?
- A. Fine-tuning
- B. Installed base
- C. Condition attribute
- D. Scoping
正解:B
質問 # 20
What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.
- A. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
- B. Integrate clean core practices in the end-to-end value process chain.
- C. Establish regular housekeeping tasks and procedures.
- D. Establish release management.
- E. Define roles and responsibilities as part of a process transformation office.
正解:A、B、C
質問 # 21
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
- A. External pricing
- B. Accounts
- C. Social media profiles
- D. Products
正解:B
質問 # 22
Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.
- A. Create a report based on the Tickets data source
- B. Create a Cloud data source
- C. Create an interactive dashboard
- D. Create a joined data source
正解:C、D
質問 # 23
What do you need to create accounts?
Note: There are 2 correct answers to this question.
- A. Assignment to an organizational unit
- B. Access rights
- C. User ID
- D. Business role
正解:A、B
質問 # 24
Which model can be used for ABAP cloud-native development?
- A. The SAP S/4HANA Cloud Extensibility Model
- B. ABAP RESTful Application Programming Model
- C. The ABAP Cloud Development Model
正解:B
質問 # 25
Which service objects can you display on an installed base? Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Contract
- C. Ticket
- D. Warranty
正解:A、C
質問 # 26
Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.
- A. You can add custom fields in data sources and reports.
- B. You can create new custom reports based on joined data sources.
- C. You can use a mashup to access SAP BusinessObjects BI offline.
- D. You can use Dashboard Designer to join KPIs to a new data source.
- E. You can assign reports to business roles.
正解:A、B、E
質問 # 27
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