820-605問題集PDFで100%合格保証付き
820-605ブレーン問題集でリアル試験最新問題2022年04月30日には124問題
Cisco 820-605 認定試験の出題範囲：
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質問 74
Which task drives advocacy with customer stakeholders?
- A. creating a Customer Success Plan
- B. creating technical documentation
- C. creating a stakeholder map
- D. creating a success story
正解: A
質問 75
Drag and Drop Question
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
正解:
解説:
質問 76
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
- A. Quarterly Success Review build and delivery
- B. initial user group identified and their use cases confirmed
- C. additional features that will align with the business outcomes
- D. service introduction to confirm that they know how to submit service issues at the go live
- E. customer's stakeholders and their business outcomes
正解: D,E
質問 77
What are two barriers to adoption within an organization? (Choose two.)
- A. centralized IT organization
- B. agile development model
- C. inadequate knowledge and skills
- D. organizational silos
- E. solution implemented by partner
正解: C,D
質問 78
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
- A. IT is increasingly adopting new consumption models In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realised The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
- B. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase The CSM supports sales with use cases and testimonials for proposed solutions.
- C. Service organizations must evolve from a "break fix' business model to proactive and pre-emptive services that help prevent problems for customers before they arise arid accelerate solution adoption The CSM advises the professional services team on the best services to position.
- D. The accelerated pace of innovation in the era of the Internet of Things confuses many customers A CSM helps sales position the right technologies that will accelerate success for their business.
正解: D
質問 79
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
正解:
解説:
質問 80
What are two barriers Of adoption in an organization? (Choose two )
- A. lack of knowledge on solution
- B. implementation issues
- C. hiring practices
- D. organizational announcements
- E. new product sales motion
正解: B,E
質問 81
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.
正解:
解説:
質問 82
A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)
- A. questions to validate the interpreted analytical data
- B. customer annual report and quarterly business reviews
- C. support tickets reports and diagnostic information
- D. detailed contract inventory
- E. sales account plan
正解: A,D
質問 83
Refer to the exhibit.
What is the problem with this RACI example?
- A. Every task should have four people consulted.
- B. More stakeholders should be involved.
- C. No one has multiple roles.
- D. Too many people are accountable for this task.
正解: D
質問 84
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
- A. confirmation of customer business outcomes
- B. agreement of key stakeholders
- C. completion of customer training
- D. scheduling of Quarterly Success Review
- E. review of product roadmap
正解: A,B
質問 85
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?
- A. Implement
- B. Onboard
- C. Adopt
- D. Use
正解: C
質問 86
Which Key Performance Indicators contribute to customer value achievements?
- A. profit and risk reduction
- B. product, services, and sales
- C. employee usage and training volume
- D. cost, time, and customer satisfaction
正解: D
質問 87
Which perspectives are covered in a balanced scorecard?
- A. customer, employee, partner, risk
- B. business outcomes, customer, employee, risk
- C. business process, customer, financial, learning, growth
- D. competition, culture, financial. IT systems
正解: C
質問 88
In which stage does the Customer Success Manager initially validate stakeholders?
- A. purchase
- B. deployment
- C. utilization
- D. onboarding
正解: C
質問 89
Which definition of customer success is true?
- A. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
- B. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.
- C. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
- D. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
正解: B
質問 90
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
- A. consumption gap
- B. capability gap
- C. financial gap
- D. organizational gap
正解: D
質問 91
Why should a customer's success be documented?
- A. to document roles and responsibilities for project management
- B. to provide awareness of the value achieved by the solution
- C. to provide expansion opportunities for the sales team
- D. to establish KPIs that measure success
正解: D
質問 92
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
- A. Examine solution pricing with the Renewals Manager.
- B. Schedule Quarterly Business Review with the new leadership team.
- C. Evaluate the customer's expertise in managing the purchased solution.
- D. Create a new Health Index dashboard with the Sales team.
- E. Review the original business case and reassess desired outcomes with the new leadership team.
正解: C,E
質問 93
Refer to the exhibit. Which initial action does a Customer Success Manager take?
- A. Run analysis on all the license types used by the customer on all platforms
- B. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
- C. Share the report with the customer point of contact for license types B and D and determine causes
- D. Provide trending information on license types B and D and share with all stakeholders
正解: C
質問 94
Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)
- A. help desk data
- B. risk management
- C. training surveys
- D. health score
- E. telemetry
正解: A,D
質問 95
What defines customer success?
- A. the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using the product or service.
- B. the business methodology of ensuing that customers are always on the latest software releases and subscription contracts so customers can focus on core business activities.
- C. the business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
- D. a measure of the Net Promoter Score resulting from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly together to deliver a positive experience.
正解: A
質問 96
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